To be fair having stayed here before and enjoyed our stay but this time severely disappointed - being a social outcast (a smoker) that if you had a deluxe room you could have a smoking room therefore i booked this and paid the extra to have the deluxe room for this upon check in we were informed that the whole hotel was non smoking and had been since it opened so why exactly was i paying more for a room that was no different what so ever accept with about 10 ft more empty space with nothing in it, than the standard room we had last time, unfortunately things just went down hill from there, the room its self was very clean but sparce, the amenities in the deluxe room were very basic for example supplying a sky box which shows no more channels than the digital tv in the room (pointless!) when then discovered the air con was not working we informed reception and they were calling maintenance but no body bothered so when we returned late that evening it was still not working and now too late to do anything about it, every member of staff that we saw looked like they would rather be anywhere else other than working and had a matching attitude, after a very hot and restless nights sleep we were very much looking forward to a shower in what i must be fair and say was a nice bathroom but there was a problem dispite the booking clearly being for 2 people there was only 1 towel which would not normally be an issue as we would just call reception but no one answered the phone at all on the 4 times i called - the only saving grace to this over night stay was the gentleman who brought us room service was very polite and happy
Very disappointing for a well known chain that charges accordingly for that
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- Also Known As:
- Holiday Inn Sittingbourne Kent