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“Modern and unusual”

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Holiday Inn Sittingbourne
Ranked #5 of 6 Hotels in Sittingbourne
Reviewed 22 October 2013

The Coniston is a modern and unusual hotel. The entrance is by a paved area which leads up to a full height glassed window reception. On an evening they have a projector which beams light around the reception area. You are greeted warmly and friendly by the reception staff who are only too happy to help. They make you feel relaxed straight away and explain the details of your booking, where your room is and what the guidelines are for breakfast etc. You make your way up in a lift and to a corridor which almost seems like an old corridor with new decor. It's almost like a building that was old but has been converted into a modern shell throughout. The rooms are spacious for the price. We had booked two standards of room. The Superior standard which had loads of space and modern furnishings and modern bathroom. Then a more standard room that wasn't quite as spacious in the bathroom or bedroom. However the decor was still nice and bedding was nice too. Breakfast was average really, the service wasn't the best because there was a coach party in who took up most of the dining room.

Stayed: September 2013, travelled with family
Thank Simon Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this reviewResponded 26 October 2013

Dear Guest

Thank you for choosing to stay @ The Coniston and taking the time to give your feedback. I am glad that you enjoyed your stay at The Coniston.

I have passed on your kind comments and positive feedback to the whole team at the hotel, who work hard to ensure that all our guest leave happy

Thank you for your constructive feedback regarding breakfast. I am sorry that your experience at Breakfast was not as good as the rest of your stay. I have discussed this with the team with a view to improve this aspect, regardless of how busy we are.

The team and I look forward to welcoming you back to The Coniston in the very near future

Kind regards
Mohammed Azam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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390 - 396 of 522 reviews

Reviewed 20 October 2013

My first contact was with Sam, reservations, couldn't do enough to help, friendly and polite. On arrival, karrina was extremely welcoming and attentive with recommendations of the area, which proved to be accurate, Rochester was a fab town full of interest, as was Canterbury, two great cities to visit. In the restaurant we was looked after by Kit, a very professional young waiter, polite, and friendly, as was all the staff we encountered. Thanks to you all for a lovely stay in your very modern and stunning room.

Stayed: October 2013, travelled as a couple
Thank tina2460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohammed A, Manager at Holiday Inn Sittingbourne, responded to this reviewResponded 22 October 2013

Dear Guest

Thank you for choosing to stay @ The Coniston and taking the time to give your feedback. I am glad that you enjoyed your stay at The Coniston.

I have passed on your kind comments and positive feedback to the whole team at the hotel, especially the ones mentioned by name, who work hard to ensure that all our guest leave happy

Look forward to welcoming you back to The Coniston in the near future

Kind regards
Mohammed Azam
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

Arrived and very welcoming reception. Hotel is very different, eco friendly and very modern. Lots of free parking.
Room was very large but no daylight, although it did not feel like it. Very small window that open onto an indoor area.
Very clean and beds was extremely comfortable. (Very large)
Ate in the restaurant on the first night, was disappointed that only the pork belly was hot, my veg was only just warm also the mashed. Plates cold. Starter of seafood was excellent.
Fresh fruit platter was very good.
staff were very apologetic re the main meal, every body else food was good.
2nd night we ate in the bar area and the food was excellent, and very reasonably priced.

  • Stayed: October 2013, travelled as a couple
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Thank Sheila s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this reviewResponded 22 October 2013

Dear Guest

Thank you for choosing to stay @ The Coniston and taking the time to give your feedback. I am glad that you enjoyed your stay at The Coniston.

I have passed on your kind comments and positive feedback to the whole team at the hotel, who work hard to ensure that all our guest leave happy

The team and I look forward to welcoming you back to The Coniston in the very near future

Kind regards
Mohammed Azam
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

would recommend without a doubt. Hotel is very modern - nice spec. Staff are really friendly and welcoming.
convenient location only 10-15 mins walk to the train station and main shopping area
Ideal for business travellers as hotel offers free wifi.
Breakfast was great too with cooked breakfast made to order

  • Stayed: October 2013, travelled on business
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Thank cgab2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this reviewResponded 15 October 2013

Dear Guest

Thank you for your feedback. The team and I are glad that you enjoyed your stay. I will pass on your kind comments to the team as they work hard to ensure the comfort of all our guests.

Thank you for choosing The Coniston Hotel and we look forward to welcoming you back to the hotel when you are next in the area.

Kind regards
Mohammed Azam
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

To be fair having stayed here before and enjoyed our stay but this time severely disappointed - being a social outcast (a smoker) that if you had a deluxe room you could have a smoking room therefore i booked this and paid the extra to have the deluxe room for this upon check in we were informed that the whole hotel was non smoking and had been since it opened so why exactly was i paying more for a room that was no different what so ever accept with about 10 ft more empty space with nothing in it, than the standard room we had last time, unfortunately things just went down hill from there, the room its self was very clean but sparce, the amenities in the deluxe room were very basic for example supplying a sky box which shows no more channels than the digital tv in the room (pointless!) when then discovered the air con was not working we informed reception and they were calling maintenance but no body bothered so when we returned late that evening it was still not working and now too late to do anything about it, every member of staff that we saw looked like they would rather be anywhere else other than working and had a matching attitude, after a very hot and restless nights sleep we were very much looking forward to a shower in what i must be fair and say was a nice bathroom but there was a problem dispite the booking clearly being for 2 people there was only 1 towel which would not normally be an issue as we would just call reception but no one answered the phone at all on the 4 times i called - the only saving grace to this over night stay was the gentleman who brought us room service was very polite and happy
Very disappointing for a well known chain that charges accordingly for that

  • Stayed: October 2013
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1  Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013 via mobile

Stayed at this hotel Friday and Saturday night just gone and was very impressed. Lovely hotel, modern rooms with ambient lighting and electric blinds with an amazing bathroom. The bed was so comfortable and had the best nights sleep. Free access to WiFi throughout the hotel (this is done through username and password given at reception), although our room 232 didn't receive a good signal.
There is a very good sized car park so parking shouldn't be a problem.
The only problem is there is a function room in the hotel that is used for everything and anything, whilst we were there, there were a lot of teenagers hanging around in the lobby.

All in all a very nice hotel.

  • Stayed: September 2013
    • Value
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Thank LeeThomasIOW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohammed A, Manager at Holiday Inn Sittingbourne, responded to this reviewResponded 7 October 2013

Dear Guest

Thank you for taking the time to give your feedback. I am glad that you enjoyed your stay at The Coniston.
I have passed on your kind comments to all members of the hotel who work hard to ensure that all our guest leave happy

Look forward to welcoming you back to The Coniston in the near future

Kind regards
Mohammed Azam
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2013

Just recently spent an overnight stay at this recently refurbished hotel. The rooms are of good spec and extremely clean with good quality bedlinen and a very comfortable large double bed.
The food was of good quality and apart from the dining room being too cold for my liking, the overall impression of this hotel was very nice. In particular I would like to mention the staff being very pleasant, friendly, welcoming and helpful.

  • Stayed: September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Thank myraEssexUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul N, Manager at Holiday Inn Sittingbourne, responded to this reviewResponded 25 September 2013

Thank you for comments we hope to see you back at the Coniston soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Sittingbourne

Address: 70 London Road, Sittingbourne ME10 1NT, England (Formerly The Coniston Hotel)
Phone Number:
Region: United Kingdom > England > Kent > Sittingbourne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Sittingbourne
Price Range: £53 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Sittingbourne 3.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Holiday Inn Sittingbourne Kent

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