Booked this hotel on line with Best Western Drove from North Yorkshire to Tonbridge Rose and Crown what a shock never been in a Hotel like this the room had a stale acrid smell hole in the carpet curtains falling off in two places the whole room looked as though not cleaned in months the so called garden which we over looked was full bags of rubbish rusty BBQs .
Went to reception to request a room which was clean shown another in the main building this was worse than the first room we refused to stay .
deputy manager offered apology and a refund we had to contact Best Western York Office for a refund they apologised and gave use 10000 points but we really wonted was a hotel fit for purpose after travelling from North Yorkshire we then had to find a hotel on a Sunday night not a good start to are break in Kent. Feel let down by Best Western
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- Also Known As:
- Best Western Tonbridge
- Best Western Rose And Crown In Tonbridge Kent