We have stayed in Premier Inn's all over the country and have always found them great. We stopped of here to break up our journey home . We arrived very late, after midnight, and were tired and in need of a good sleep. The welcome was good and as expected, as were the first impressions of the room.
The bed, however was awful. It was made up of two separate matresses pushed together. They were not the same size so there was a large ridge down the middle of the bed which made for a very uncomfortable and disturbed nights sleep.We booked about a week before and the rate was, i have to say quite high.
When we booked out were were asked how we enjoyed the stay and we said the bed was very uncomfortable. Full credit must be given to the staff who without hesitation or prompting aplogised and gave us a full refund under their Good Night Guarantee. A member of Hosuekeeping was at the Reception and said the room, 28, was one of three in the hotel where they were still waiting for the new beds. This does beg the question as to why they are still using this room when they know there will be complaints and they will have to offer refunds.
I am sure that once the new beds have arrived all will be fine......More
- Free Wifi
- Free Parking