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“The good, the bad and the hungry”

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Premier Inn Whitstable Hotel
Ranked #2 of 4 Hotels in Whitstable
Certificate of Excellence
Hertfordshire
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“The good, the bad and the hungry”
Reviewed 19 April 2014

Uncooked food, no crockery, frozen bread. Where to start? Hotel itself was adequate - beds comfortable, room not too hot and a good shower. BUT avoid the breakfast unless you fancy a spell in A&E. We booked for breakfast but had a 20 minute wait to be seated then a 30 minute wait for our 'cooked' breakfasts. We couldn't eat the cereals, fruit or have drinks as no crockery was available for approx 40 minutes, The few slices of bread remaining were frozen solid. The food areas were unclean and despite over an hour of service remaining there was little food left. The final insult was the boiled egg ordered for my young son which was uncooked. All food experts agree this is dangerous. The stressed restaurant manager claimed the problems were down to the absence of a member of staff but that alone couldn't have caused the chaos this restaurant had descended into. On complaining to the Premier Inn receptionist, she claimed the restaurant was nothing to do with them, despite making our breakfast bookings with them and the food bill being invoiced through Premier Inn, therefore making our contract with them (they are all part of Whitbread anyway). The reception was over-run with people making complaints so hardly surprising they were trying to pass the buck.
Awful, environmental health will be informed

Room Tip: Family room was OK, avoid restaurant unless you enjoy risk
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
Broxbourne, United Kingdom
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 April 2014

Great place to stay for Whitstable, we walked to town and back each day (only 1.6 miles) so no parking problems.
Beefeater next door great staff, nice Breakfast, Lunch and Dinner.
Oysters galore , great shops , and a good range of food outlets . Clean toilets in Seasalter and Whitstable. Children enjoying crabbing in nets.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belvedere, United Kingdom
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 April 2014

Efficient welcome, but we are still waiting for confirmation that our reservation in the adjacent beefeater. We were promised a note would be put under our door.
Room was OK and clean, but hot and airless in the night, I opened the window to get some cool air but traffic noise kept us awake.
Staff were too busy to even ask if we'd slept well or wish us good morning......quite disappointing considering the other reviews.....perhaps we were unlucky!

Room Tip: Go elsewhere!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank karl n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherwick, United Kingdom
Level Contributor
346 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 535 helpful votes
Reviewed 13 April 2014

Another stay at the Premier Inn Whitstable, the newer rooms are the better fitted out rooms with more modern furniture and fittings.

Rooms clean and well serviced daily, front of house staff very pleasant and helpful.

Hotel is well placed to visit coastline and trip into Canterbury.

Room Tip: The rooms within the newer extension are the better fitted out ones with more modern furniture.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurence771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 April 2014

We arranged for 3 families to stay here and we were all given rooms on the top floor near each other, which was great! The rooms were very large and clean and the family rooms had all the beds already made up, which has not always been the case in other Premier Inn hotels we have stayed in. We were only given one hand towel each, but it wasn't a problem to ask for extra towels. The beds were extremely comfortable, however the air conditioning could not be turned down lower than 19 degrees, so the room was quite hot, which did affect our sleep! We were told in the morning that we could have asked for the temperature to be adjusted, so please ask as you won't be told. At £29 a room, it was great value. There was an abundance of food at the pre-booked breakfast the following morning and as kids eat free, it was great value. We didn't need to have lunch!

Room Tip: Please ask at Reception if you want to adjust the air conditioning temperature.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Milnerhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
130 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 8 April 2014

We often stay at Premier Inns because we like knowing what we will get. This one does not disappoint. We had a friendly welcome from very helpful staff and the room was up to the usual very good standard. Wonderful comfy bed and choice of pillows. We stayed 2 nights while visiting relations in the area and enjoyed our stay at this hotel. Breakfast was excellent too, in the nearby Beefeater, with a great choice of hot and cold food. We also had an evening meal there which was excellent and very good value. If we are in the area again we will definitely stay here.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank vacuumcleaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 April 2014

Would not hesitate to book again - good sized room, fresh and clean - as was the bathroom. Only complaint here - just one hand towel per room? That being said, the check in was warm and welcoming and it was no trouble to acquire a second hand towel! Beds were comfortable, even if the chaise bed conversion was a little "hard" to sleep on at first, but lovely sparkling white bedding for both!! Staff were friendly, helpful and happy to give any help when asked. Knowing road noise could be a problem, we were assured on arrival that we could change room if there was a problem - there wasn't! A high grassy bank seemed to absorb all extraneous noise! In all a very good experience and I'm sure Premier Inn, Whitstable, will be top of the list when we visit beautiful Kent again! Thank you!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 19Poppyfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Whitstable Hotel

Property: Premier Inn Whitstable Hotel
Address: Thanet Way, Whitstable CT5 3DB, England
Region: United Kingdom > England > Kent > Whitstable
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Whitstable
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Whitstable Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Near the popular harbour town of Whitstable, with its fresh sea air, beaches and great fish and chips ... more   less 
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Also Known As:
Premier Inn Whitstable Hotel Whitstable
Whitstable Premier Inn
Premier Inn Whitstable Hotel Kent

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