I did travel a lot in my life and I am a chef for one of the greatest hospitality company in the world , I do not review hotel usually. I just review them if they ve been absolutely perfect or absolutely a disaster .
This time has been a disaster !
We arrive at 12 on the Friday 10th May.
We entry the reception lounge .... Nobody welcome us , so we have to speak first .
We did booked one of the best room for just a night .
Even thought they were 5 people rushing beyond the reception ( don't even know why since we were the only costumer present) they let us wait 20 minutes without saying the reason of us waiting .
Then we ask if everything was all right with the reservation and they say "yes the reason you waiting us that out printer does not work !!!"
I cannot believe that , but since me and my girl ( 6 months visibly pregnant )we were just out of London for two easy days I did repress my anger since they gave us the room keys after half an hour of our arrival.
Everything seems to be sorted and I was already willing to forget about the incompetence at our arrive.
Then I opened the room and find the room still to be cleaned by the previous guest departure
That's enough !!( do not forget that in whitstable this is the far more expensive hotel )
I ran downstairs for complain about it and the girls look at me and say " the check in is at two o clock , and you arrived before "
So then I was really upset and I said to her that if she told us and we would have left the baggage at reception.
Absolutely no understanding at all of costumer service.
In the meantime all the other 4 beyond the reception just look at us !
Not to upset my lady we left the hotel for a walk asking before left 5 times for a local map!
I asked to the girl at the reception where we were on the map and she have to call someone cause she did not know .... C mon!!!
During our stay a lot of other little things happened but I am not writing them since I might need all day to write them!!
To the other side the hotel has been refurbished last year and it's beautiful , clean and cosy ..... But still the staff is really incompetent a level that I never thought possible!!!!
I will never ever return in this hotel and talking with other costumers we are not the only ones.!
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- Also Known As:
- The Marine Hotel Whitstable, Kent
- Marine Hotel Whitstable