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“Poor Breakfast Service” 3 of 5 bubbles
Review of Last Drop Village Hotel & Spa

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Last Drop Village Hotel & Spa
Ranked #1 of 1 Hotels in Bromley Cross
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1,462 reviews from our community

Traveller rating
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    303
    175
    122
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 January 2014

I came here with my brother a couple of months ago for the living social deal and it was such good value for money. £20 off a treatment and full use of all spa facilities. I was in heaven. The relaxation room before you go for your treatment was warming and therapeutic and the complementary fruit juices or teas & coffees were a well needed and appreciated touch. The spa was lovely & clean as well. Will be back again very soon. xxx

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathy2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6634_om, Operations Manager at Last Drop Village Hotel & Spa, responded to this review, 18 January 2014
Dear Kathy2204

Many thanks for taking the time to review your recent trip to our Spa.

It is a pleasure to read you enjoyed your visit so much and I hope we will see you again soon.

Kind Regards

Jayne Riley
Operations Manager
h6634-om@accor.com
01204 873 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

As usual our stay in last drop was lovely we had upgraded our room as it my birthday and room was fab, The Pendle Suite very cosy low beamed cottagey feel to we had a really enjoyable night. We ate in restaurant 3 course set menu which as usual was very tastey and of course full English in morning which sets you up for the day, the staff were very helpful and always happy to help Anna in reception was very helpful and remembered us from previous stays as did Franco> Spa facilities are lovely clean and great for an nice relaxing break away i love the hot tub, I also had a massage from upstairs which i was given percentage off as i was a hotel guest all this adds up to a wonderful birthday. We also drank in the night in the bar everything for us was spot on thank you last drop once again will be returning shortly .

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank maherjennifer80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6634_om, Operations Manager at Last Drop Village Hotel & Spa, responded to this review, 18 January 2014
Dear maherjennifer80

Many thanks for taking the time to post such a lovely review following your recent stay with us.

It is a great pleasure to share with the team especially Franco and Anna who will be thrilled with their personal mention.

I do hope we will welcome you back in the near future.

Kind Regards

Jayne Riley
Operations Manager
h6634-om@accor.com
01204 873 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 8 January 2014

This should be a positive review. For the price that we paid and the spa area. However there is a MASSIVE but. We woke up in the morning both with very bad backs after not being able to get comfy at all during the night and hardly sleeping. Not great for a hotel eh? On further inspection BOTH legs of the bed were broken at lying at a 45 degree angle and the bed itself, how we hadn't noticed the previous day, lay at a fairly perilous angle. I immediately informed reception but no manager was available. On returning home I immediately emailed the manager with photos and have had absolutely no response. Absolutely disgusting. We paid for a relaxing night away, the first after having our little boy a year and a half ago and it was absolutely spoilt. One tip? DON'T VISIT

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6634_om, Operations Manager at Last Drop Village Hotel & Spa, responded to this review, 18 January 2014
Dear Paul A

Many thanks for taking the time to review your recent stay with us.

I am very sorry to read you had a negative experience and am very alarmed to hear my management team has not responded.

Could I please ask you to forward your original e mail directly to myself and I will respond directly.

My details are as below, Once again please accept my apologies and I hope to speak with you soon.

Kind Regards

Jayne Riley
Operations Manager
h6634-om@accor.com
01204 873 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bromley Cross hotels

Manchester
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Was undoubtedly the best New Year I have had for a long time, last year spent 7 days in bed with neuro virus so wanted to make up for it and we did. Stayed 2 nights and was thoroughly refreshed at the end of the stay. Considering again for next year??

Room Tip: upgraded to an executive room and was very pleased
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank H20LBP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6634_om, Operations Manager at Last Drop Village Hotel & Spa, responded to this review, 18 January 2014
Dear H20LBP

Many thanks for taking the time to write such a great review following your New Year stay with us this year.

It is always a pleasure to share great comments with our team as well as constructive ones.

I do hope we will welcome you back again soon.

Kind Regards

Jayne Riley
Operations Manager
h6634-om@accor.com
01204 873 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

Just got back today from two nights at this lovely hotel. When checking-in we were told we had been upgraded which was a lovely surprise. The room was big, nicely decorated, subtly elegant.The bed was very comfortable.
The pool and spa facilities were great, the pool was a good size and the hot tub/jacuzzi provided much needed rest and relaxation.

Had a meal in the restaurant on the second night, the food was tasty but expensive.The service we received was brilliant, the waiter was very attentive.
We then went to The drop inn pub (part of the resort village) opposite for a whiskey before heading to our room. I went with a friend and we both enjoyed our stay and came back relaxed, our main goal was to chill and that was exactly what we did.

The staff were very friendly and helpful, I would definitely return. After reading the mixed reviews I was quite dubious, but it really is personal preference and I enjoyed my stay thoroughly.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ELJ86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6634_om, Operations Manager at Last Drop Village Hotel & Spa, responded to this review, 18 January 2014
Dear ELJ86

Many thanks for taking the time to post you review following your recent stay with us.

It is a pleasure to read you enjoyed your stay so much and your review will act as a great encouragement to our team.

I hope we may welcome you back in the near future.

Kind Regards

Jayne Riley
Operations Manager
h6634-om@accor.com
01204 873 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
318 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

My fiancé and I visited the Last Drop Village for a three night Christmas package, 24th – 27th December and had a fantastic time.
We were allocated an executive room, quite by chance, which had dressing gowns, slippers, trouser press, iron & ironing board, lovely toiletries, and well stocked tea tray including biscuits and mineral water. The quality of the furnishings and the bathroom was excellent. A Christmas card and present was waiting for us in our room from the hotel, which was a lovely touch.
The hotel complex is made up of lots of separate buildings, and has a quaint little village in its centre with gift shops, tea room and pub (the pub is currently undergoing refurbishment, but other shops were open Christmas Eve and Boxing Day).
There is a fantastic leisure complex, free of charge to residents, the highlight of which is the thermal suite with open air hydrotherapy pool. We have never experience anything quite like it! Such fun to sit in the pool in winter looking out over the countryside. I also had a lovely relaxing massage (for an additional charge, but with a 20% discount for prebooking).
Our evening meals, along with Christmas day lunch, were served in a large function suite. Food quality was great. Drinks did appear on the pricy side, especially for wine by the glass, and we found the more economical thing to do was to buy a bottle of wine with each meal. Service from senior staff members was excellent, although we did find that service with some of the more junior staff was hit and miss. Nevertheless, each meal had a lovely sense of occasion about it, and we thoroughly enjoyed our experience.
Breakfast in the main hotel restaurant was a little chaotic each day, due to the large numbers of guests being served in a relatively small room. We had to queue to get seated each day, and it was rather difficult to get the attention of staff to order coffee and toast. All other food at breakfast was served buffet style and was of excellent quality, just let down a little by the lack of service.
Overall, we had a wonderful Christmas at the Last Drop Village. It was most special and unique, and we would definitely recommend it.

Room Tip: It can be quite a walk from the hotel rooms to the conference area for meals/functions, with some ou...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6634_om, Operations Manager at Last Drop Village Hotel & Spa, responded to this review, 18 January 2014
Dear Elizabeth C

Many thanks for taking the time to write such a detailed review following your Christmas Break with us.

It is a pleasure to read how much you enjoyed yourselves and your review will act as great encouragement to our team members here.

I do hope we may welcome you back again in the near future.

Warmest regards

Jayne Riley
Operations Manager
h6634-om@accor.com
01204 873 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Last Drop Village Hotel & Spa

Property: Last Drop Village Hotel & Spa
Address: Hospital Road, Bromley Cross, Bolton BL7 9PZ, England
Region: United Kingdom > England > Greater Manchester > Bolton > Bromley Cross
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bromley Cross
Price Range (Based on Average Rates): £
Hotel Class:3 star — Last Drop Village Hotel & Spa 3*
Number of rooms: 128
Official Description (provided by the hotel):
This 3 star hotel is a collection of 18th-century farmhouses with 128 rooms, located on the edge of the Pennine Moors. Ideal for visiting Haydock Racecourse, Chester Zoo or the nearby Ribble Valley. 25 min from Manchester city centre and close to major road networks. Self contained conference centre accommodating up to 700 delegates. Courtyard Restaurant, Courtyard bar, Tea Shop, and Spa Naturel including indoor pool, technogym, sauna and beauty rooms. 24 hour room service, free parking. ... more   less 
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Also Known As:
Mercure Last Drop Village Hotel Bolton
Mercure Last Drop Village Hotel And Spa
Last Drop Village Bolton
Last Drop Hotel Bolton
Accor Last Drop Village Hotel

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