I stayed at the hotel with my mum on the 12th July, we were on a coach trip as a birthday treat. Room was ok basic no hot chocolate or biscuits in room but I expect this was because we were on coach trip.
We were booked in for evening meal at 6.30pm which I thought was a bit early but we weren't too bothered as we had arranged to meet some friends after dinner. I couldn't believe that as we were still in the restaurant at 8.20pm waiting for desserts, there was one poor waiter serving 47 guests. The kitchen had a pre order from all guests prior to dinner so there were no excuses for such a slow service, it got so bad that some of the desserts came out and were put on a table while the waiter went to deal with other guests so we had to help our selves.
I know the hotel doesn't get as much money from tours but we expect at least some level of service totally unacceptable.
The weather was sticky and although I understand the rooms would be warm when I rang reception and asked for a fan the receptionist told me due to health & safety they didn't provide fans. I work in the hotel industry and would advise to buy some fans and get them PAC tested and have them available for the comfort of guests.More