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“Great Hotel for Our Short Stay”

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Holiday Inn Express Burnley
Ranked #5 of 7 Hotels in Burnley
London
Level Contributor
75 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Great Hotel for Our Short Stay”
Reviewed 16 April 2014

Apologies for such a late review but just to give feedback on what was a fantastic stay at the hotel. We were visiting a friend who lived nearby and there was 3 of us to one room. Sadly this meant one of the party was sleeping on a camp bed/sofa bed for the night - of which we were not aware of prior to arriving at the hotel. However, the price was very reasonable and for 1 night it met our needs perfectly. One thing that would be good in rooms is an extra mirror! When there are lots of you getting ready it can be a nightmare trying to share 2 small mirrors! We had a comfortable night sleep and breakfast was also good the next morning and a nice addition. We are often going up to Burnley to see our friend and it's certainly a hotel we would use again and would recommend to others.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicki52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review, 20 April 2014
Many thanks for writing a review, we are glad that you enjoyed your stay and that you will visit us again. With regards to the sofa bed, we do only recommend that they are suitable for children and I am sorry to learn that this was not clear to you when making your booking. Once again thans for your feedback and we look forward to welcoming you back here.
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478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
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English first
Chichester, United Kingdom
Level Contributor
142 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 16 April 2014

Get what you pay for and it's well worth the money, clean tidy and great staff, very nice room well presented and all could want.

Being an express it's for the on the road traveler and not a long stay .

But great for what it is

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monkey170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review, 20 April 2014
Thanks for taking the time to review your stay, we are glad that you enjoyed our hotel and we hope to welcome you back here in the future
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1 review
Reviewed 12 April 2014

Stayed with my partner and new baby on 9th-11th April
Female staff on reception the first night was very approachable and friendly -- supplied us with a shower cap as soon as we asked
Found the travel cot in the room already set up with a sheet and blanket which was very helpful after a long time travelling
The room was spacious, tidy and clean.
Second night we had a problem with the inbuilt hairdryer melting and setting alight during use. But again, male member of staff was fast responding to our room with a spare hair dryer (without me having asked for it) -- This was in room 107 (in case the hairdryer situation was forgotten about and not fixed)
Continental breakfast was good enough for me, plenty of hot and cold drinks to choose from, and I really enjoyed the croissants. Lovely to have a hot choice as well as cereal (sausage, beans and scrambled egg)

One thing that could be improved on, is the maning of the reception. I was stood waiting for somebody to be there for a good few minutes and two seperate occasions on the final morning

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LydiaT90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review, 14 April 2014
Many thanks for taking the time to write a review. We are glad that you enjoyed your stay and our facilities. We pride ourselves on our service levels and it is great to hear feedback that reflects this. Once again thanks for your comments and we hope to welcome you and your family back here in the future.
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Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 April 2014 via mobile

Easy to get to from the motorway, the hotel is clean, tidy and quiet. Important after a long drive!
The staff were helpful, only criticism I had was it took 5 call attempts to speak to someone at the hotel prior to our visit.
Breakfast was basic but good quality.
Would stay again.

Stayed September 2013, travelled with family
Helpful?
Thank nomadic2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review, 6 April 2014
Many thanks for taking the time to review your stay, we are glad that you enjoyed our facilities and would stay with us again however we do apologise that you had difficulty in getting through to us, so not to keep you waiting we have a service that diverts you to our central reservations office however we do understand occasionally you may need to speak with us directly and this can be frustrating. Once again thanks for your feedback and we look forward to welcoming you back here in the future.
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Worcester
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 March 2014

I stay in tis hotel pretty much every week but never get round to writing a review. Superb hotel with a great location made all the better by wonderful staff who make it feel like home! Food selection, especially at breakfast, can be a little limited but more than made up for by the team. It is a great business hotel with free high speed wifi. Would recommend to anyone.

Room Tip: Get a car park side room
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank craigm66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review, 1 April 2014
Thank you for taking the time to review your stay. We pride ourselves on our service levels and it is always great to hear feedback that reflects this. Thanks again and we look forward to welcoming you back as a regular guest.
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Wirral
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 March 2014

We stayed here with a coach party, and received prompt and friendly service from the reception team. Plenty of good food was provided for a buffet dinner. Yet choices of hot food from the breakfast buffet were limited. The room, albeit small, was clean and the bed comfortable. More hangers and space for clothes would have been welcome. We would stay here again for one night unless we wanted the luxury of an expensive hotel.

It is close to a motorway which can lead to early morning noise from passing vehicles.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rabyrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review, 20 March 2014
Many thanks for your review. We often welcome large coach parties and its great to hear your comments. We are glad that you enjoyed your stay and hope to welcome you back here in the future.
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Benfleet, United Kingdom
Level Contributor
104 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 March 2014

A pretty standard Holiday Inn Express as far as the rooms and facilities go, and I have stayed at quite a few. Well positioned right by the motorway so great for an night stop.

The crowning glory must be the breakfast: quite the best scrambled eggs I have enjoyed and I would recommend this hotel for that alone!

Stayed February 2014, travelled solo
Helpful?
Thank Otto148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review, 20 March 2014
Thank you for taking the time to review your stay. Feedback is important to us and we are glad you enjoyed our facilities, All Holiday Inn Express hotels offer complimentary breakfast which is great value and it is always nice to hear comments that reflect this. Thanks again and we hope to see you back here soon.
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Additional Information about Holiday Inn Express Burnley

Property: Holiday Inn Express Burnley
Address: 55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
Phone Number:
Region: United Kingdom > England > Lancashire > Burnley
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Burnley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Burnley 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Holiday Inn Express Burnley M65 J10 has 102 self contained modern bedrooms which all come equipped with direct dial phones, high speed internet access , 26' LCD TVs, Freeview, satellite TV, tea & coffee facilities, air conditioning and power showers. The Holiday Inn Express Burnley has 4 up to date dedicated meeting rooms equipped with high-speed Internet access, tea & coffee facilities, LCD screens with direct data connection, natural daylight and air conditioning. At the Holiday Inn Express Burnley a complimentary Continental breakfast is included for all guests, a limited evening menu is available. Burnley s countryside is a living mosaic of woods, farmland and waterways with over four hundred kilometers of cycleways, bridleways and footpaths leading from the South Pennine Moors to the Calder and Ribble Valleys in the shadow of Pendle Hill.Please note: this is a non smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Express Burnley Hotel Burnley
Holiday Inn Express Burnley Lancashire

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