We purchased a voucher from Travelzoo for two people and it stated we had to use it at the same time. However we couldn't have treatments together and was told one had to sit and drink coffee and eat biscuits for an hour while the other had her treatments then the other one had treatments while the first person had coffee and biscuits...not a good idea for us as we are members at a slimming club! After this we visited the Spa which was included in the price. The whole Spa area was filthy with an empty bottle left in a locker that my friend had been given the key to use it and the locker room was also very dirty. The swimming pool area was littered with used Elastoplasts from someone’s digits! The pool needed a good clean also and the Jacuzzi needed cleaning. The steam room literally stunk but had a spray bottle in it, probably to disguise the smell but it was empty! The hair dryer had melted and taped up and only worked intermittently. The floors were very slippery too. There wasn't any staff available to bring these matters to their attention so we reported our findings to the general Manager. His comments were "It was the treatments that were sold and the hotel allowed the clients to use the hotel facilities so there was no way he could give us our money back" We assured him we weren't looking for recompense but anyone else shouldn't have to go through the "Spa Experience" that we had just been through. On the whole extremely disappointing and what amounted to a 'Spa Day' was an hour each with treatments (which was o k) and another hour we were on our way home...This wasn't a cheap voucher and we get better value for our money from our local Spa in Nelson. Very disappointed...
- Official Description (provided by the hotel):
- Once the private home of a wealthy local tea merchant, The Oaks Hotel has been restored preserving the grand feel of a bygone era. The lounge area is dominated by a 25ft high stained glass window depicting the story of Abraham Althams life and work in the Burnley Area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Stayforlong S.L., TripOnline SA, Expedia, getaroom.com, Ebookers, HotelQuickly, Evoline ltd and 5viajes2012 S.L. so you can book your Best Western Oaks Hotel & Leisure Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Oaks Hotel & Leisure Club Burnley, Lancashire