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“With a little de-cluttering.....”

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Rosehill House Hotel
Ranked #3 of 6 Hotels in Burnley
Certificate of Excellence
Reviewed 18 February 2014

This hotel wins in some ways but not in others. It has a lot of potential.

Positives
The hotel mosaic floor and embellished ceilings are beautiful. The setting is lovely.
The food was good - the roast dinner delicious and a bargain!
The breakfast was plentiful and tasty and all waiting on staff were lovely.

Unfortunately the actual accommodation lets this place down.

In my opinion, there is way too much clutter. The ceiling, floor and building speak for themselves. They do not need the myriad of vases, pine cones and artificial flowers on every surface. They detract from the hotel rather than add to it.

I saw two rooms and in both the paintwork was dirty and tired. It looks tired all over. The decor is very dated. It needs a fresh lick of paint and to be brought back to tasteful simplicity.

It was clean as in toilets and bathroom and bedding, but the paintwork was not clean.

My shower did not work, so I had to use one in another room. I did not get any apology. The wardrobe was very unstable. I was over charged on my bill (£36 restaurant bill that was not mine) and the onus was on ME to prove I had paid my bill the night before. The clanging of the radiators/heating woke me at 5am. I called reception to ask about the shower and it just rang out. Numerous times. So I called the land line and it was picked up immediately. Not good as both phones are in the same place. Had I received a genuine apology none would matter so much, but they did not really seem bothered about the mistakes.

The attached pics speak for themselves. These objects should go if the place is to attract new customers who will return!

I would definitely go back here for food but not to sleep.

Hope they can take on board some of the feedback and they have some money to decorate. There are no actual boutique hotels in Burnley and no real alternative to the hum drum of the Prem et al so I think there is a gap in the market for this place.

  • Stayed: February 2014, travelled on business
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2  Thank angelcakesontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
363Emma, Manager at Rosehill House Hotel, responded to this reviewResponded 25 February 2014

Many thanks for your feedback. I find some of your comments slightly exagerrated for imapct on the readers and quite offended that you say you were given no apology for your shower not working properly. The receptionist apologised profously to you and offered you an immediate alternative. I realise that this may of caused a slight inconveinaince for you. The comments about the paintwork being dirty are just not accurate and misleading to the reader.

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Reviews (349)
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231 - 237 of 350 reviews

Reviewed 16 February 2014

Just went for a night and booked in for dinner, bed and breakfast.
My husband and I were in a suite - sitting room,bedroom and bathroom - which had loads of space, but was in the attics, with a very creaky floor. Bed (4 poster) was rather old and not very comfy,and the mattress too soft, My grandson's room, a single, was well appointed. and on a lower floor, only problem was there were no towels.
The breakfast was plentiful and tasty, but dinner was a disappointment not a great deal of choice and the steak being tough.
Staff were all very pleasant and helpful but the decor was eclectic, to say the least. Some very strange pieces perhaps a little less clutter would be a good idea.

  • Stayed: September 2013, travelled with family
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Thank evansnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

Arrived at the hotel and was greeted by an unmanned reception and had to go looking for someone. This was not the only poor impression I got on entering the place as it really is a shadow of its former self. There are little hints of what was clearly a lovely building at some point, when this was I am not sure. Anyway, when I finally found a member of staff they were lovely and directed me to my room. On entering the room, I was confronted with something out of a 1970's time warp. The place has not been touched in years and is sadly very dated indeed. There were also a number of fundamental problems - loose plug on the reading light / cracked plug point next to the bed / ripped and stained bed head / ill fitting windows / loose lamp shades by the bed. If I was in a position to check out and seek alternative accommodation I would, however, this was booked for me by work and I was stuck with it. In my view this hotel needs a bit of love and if that is provided then it will be back to its former glory. Currently I am afraid this is one to avoid.

  • Stayed: February 2014, travelled on business
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2  Thank Brock B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

What a lovely place this is! We actually live in Burnley which is surrounded by the most amazing countryside, good for walkers and decided to stay here for our 39th Wedding Anniversary, so that we could both enjoy the evening without having to worry about driving home. The bar area and the restaurant are magnificently decorated, well worth a visit if only to see the ceilings. the bedroom was very comfortable with a four poster bed, it was clean, spacious and warm with plenty of hot water. The staff are very friendly and helpful, the food was delicious, and plenty of it. What more could we have asked for, well done to all of you, we will come again!

  • Stayed: February 2014, travelled as a couple
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Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

The ceilings are masterpieces and beautifully decorated. The Breakfast is excellent, and the ceiling in the Breakfast Room must have been designed by a budding Burnley Michelangelo - it is beautiful!

Ideal location for walkers at any time of the year as it is right on the edge of the moors.

  • Stayed: February 2014, travelled as a couple
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Thank Arthur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

very pleased. way better than travel lodge or the usual suspects! not the easiest location to keep a business like this going and the odd scuff more than compensated for by the low cost. genuine friendly service and good food with generous (very) portions. heartily recommended!

  • Stayed: January 2014, travelled with family
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1  Thank El-Muncho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

Went for lunch on Christmas Day, very well organised, staff friendly and welcoming. Best Chistmas Day food we've ever had! Moist turkey, tender beef, five different veg. Excellent service, seated on time and great value. Thanks to Emma and her hard working team! Will be back!

  • Stayed: December 2013, travelled as a couple
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2  Thank kate720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rosehill House Hotel

Address: Rosehill Ave, Burnley BB11 2PW, England
Region: United Kingdom > England > Lancashire > Burnley
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Burnley
Price Range: £51 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rosehill House Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
A country house hotel and yet only 1km from the town center. Originally a mill owners mansion, many of the elaborate features of the original architecture have been retained. All bedrooms have been refurbished to a high standard and include 14 satellite TV channels including movies, sport and foreign languages. Wireless internet connection is provided free of charge and a snooker room is available for residents. ... more   less 
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Also Known As:
Rosehill Hotel Burnley
Rosehill House Hotel Burnley, Lancashire

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