This hotel wins in some ways but not in others. It has a lot of potential.
The hotel mosaic floor and embellished ceilings are beautiful. The setting is lovely.
The food was good - the roast dinner delicious and a bargain!
The breakfast was plentiful and tasty and all waiting on staff were lovely.
Unfortunately the actual accommodation lets this place down.
In my opinion, there is way too much clutter. The ceiling, floor and building speak for themselves. They do not need the myriad of vases, pine cones and artificial flowers on every surface. They detract from the hotel rather than add to it.
I saw two rooms and in both the paintwork was dirty and tired. It looks tired all over. The decor is very dated. It needs a fresh lick of paint and to be brought back to tasteful simplicity.
It was clean as in toilets and bathroom and bedding, but the paintwork was not clean.
My shower did not work, so I had to use one in another room. I did not get any apology. The wardrobe was very unstable. I was over charged on my bill (£36 restaurant bill that was not mine) and the onus was on ME to prove I had paid my bill the night before. The clanging of the radiators/heating woke me at 5am. I called reception to ask about the shower and it just rang out. Numerous times. So I called the land line and it was picked up immediately. Not good as both phones are in the same place. Had I received a genuine apology none would matter so much, but they did not really seem bothered about the mistakes.
The attached pics speak for themselves. These objects should go if the place is to attract new customers who will return!
I would definitely go back here for food but not to sleep.
Hope they can take on board some of the feedback and they have some money to decorate. There are no actual boutique hotels in Burnley and no real alternative to the hum drum of the Prem et al so I think there is a gap in the market for this place.
- Official Description (provided by the hotel):
- A country house hotel and yet only 1km from the town center. Originally a mill owners mansion, many of the elaborate features of the original architecture have been retained. All bedrooms have been refurbished to a high standard and include 14 satellite TV channels including movies, sport and foreign languages. Wireless internet connection is provided free of charge and a snooker room is available for residents. ... more less
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- Also Known As:
- Rosehill Hotel Burnley
- Rosehill House Hotel Burnley, Lancashire