This is not our first visit to this restaurant but probably our third. on Two occassions we encountered the same experience.
our most frequent visit (Party of 9,12th April 13) was due to someone telling us how nice it was for Sunday lunch but as we couldn't get for Sunday Lunch we booked for a Friday evening, on our arrival we went to the bar & made our presence known & ordered some drinks. We were escorted to our table in the restaurant (which had 1 more table of two occupied) & sat down, we all started to chat before looking at the menu but were greeted within seconds of being seated by the waitress who said,"who's having starters" We replied with we haven't even looked at the menu yet so can you give us a bit more time please......... she left & went away only to return again 2 mins later !!.
We all placed our orders & checked she had the correct quantity on order (she had) when the starters arrived we had one short even though we had checked she had noted all the items down (clearly the Chefs fault). we then went on to our mains before the table was properly clear of starter dishes (on the whole startters were ok but non of the steaks we ordered were cooked to specification), but never the less we ate & completed. within what seemed like seconds of finishing the waitress appeared & cleared the table ready for our sweets........... the rush seemed to have eased & the waitress looked less flustered & in due course took our orders for deserts. When the deserts arrived they were lacking in sauce that was clearly stated would come with it on the menu. It appeared the waitress was now making the deserts as I can only assume the chef had gone home & left her to it, in no way do we any of this was the waitresses fault but feel this establishment is being dictated to by a chef who needs to get home rather than serve clients. If he doesn't want to be at this establishment then get another job
On our first experience we were told we must order quickly as the Chef lived in Derby & needed to get away. quite clearly on this subsequent visit the chef needed to get home again............ We will not frequent this establishment again as I feel we have given them fair chance.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.