We were staying the night here as we were attending one of the party nights for Christmas. We were in room 75 which was down past the bar. There was a door which you went through and then up some steps where there was a corridor with 3 rooms along here. As soon as you went through the door to this corridor it looked like you were entering a two star hotel! The carpet was worn and stained and with holes at the top of the steps! Along the corridor there was a large bag with dirty laundry which had obviously been filled when the rooms had been changed round but no one had been back to collect this and it was still there when we went to bed that night after the party night was finished at about 1am or so! There were also glasses with the remnants of red wine in them and a empty bottle of wine and empty bottle of Jack Daniels on like a shelf, these also remainded there. We went into our room and it was freezing, the heating was not on, we eventually managed to get the radiators to work and it warmed up. The furniture was bashed about and looked tired. The double bed if you can call it this was obviously two single beds pushed together as there were material headboards attached to the wall where obviously normally the two beds were. Also the mattresses did not meet properly, one was about an inch higher than the other and one was much softer than the other. Back to the headboards they looked dirty and one was falling down on the one side! There was a nice big flat screen tv and plenty of tea and coffee and for once in a hotel room enough milk! The bathroom was ok but we think we know that our room had been the one with the red wine in it because on the back of the door there was red wine stains! I do not know if these rooms are used regularly or only when they are extremely busy. I know that we had a special rate as we were attending a party night and it had been booked as party of the company booking along with a few other rooms. But when you saw the rest of the hotel this looked 4 star but this small corridor felt it was on the to do list!
We did use the pool and sauna and jacquizzi but it has to be said that it felt very cold in the pool area and so we didnt stay long as in December you would expect they would make sure it was warm enough to be in a swimming costume walking around. The changing rooms were well equipped although again little things like a tissue holder with no tissues and the other broken off the wall but left on the top again with no tissues. If they are not going to replenish them then dont bother putting them there in the first place. My locker key would not work but I had already got changed before I realised this and was not going to go back along the corridors to the reception/bar area in my swim suit to get another key! So I just left my stuff in the changing room. It was nice that towels were supplied and I liked the swim suit drying thing. The hairdryers were very good, like salon quality.
The main bar was very nice and then we went through to the pendle suite for the party night. We had a very enjoyable meal and the service was very quick. The staff were very efficient and helpful during the evening bearing in mind the number of people. The disco was very good and played a variety of music which made for a good party.
We had stayed on room only basis and we did actually get a good nights sleep. Check out was not until 12 noon which was nice when you dont get to bed till late!
I would say that had we been in one of the standard rooms not what felt like somewhere that was used on emergency basis only then I would of highly praised it but if I had been expected to pay the normal price and got this room I would definately of been putting in a complaint. As it was as I say it was through the company and at a discount price for the party night and we were only staying over because of the distance we would have had to travel otherwise.
Wish I had taken my camera or something to take photos to show the dirty laundry and empty bottles and glasses and stained and ripped carpet on the corridor but I hadnt!
- Official Description (provided by the hotel):
- The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more less
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- Also Known As:
- Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
- Mercure Blackburn Dunkenhalgh Hotel And Spa
- Mercure Blackburn Dunkenhalgh Hotel & Spa Clayton-Le-Moors, Lancashire, UK