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Mercure Blackburn Dunkenhalgh Hotel & Spa
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Reviews (1,603)
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All reviewssteam roomthe main hotelthermal suiteprivilege roomleisure facilitiescourtyard roomevening mealfollowing morningmy partnerwedding venuebar pricesenjoyable staytwo night stayfood was lovelycouldn't faultlast weekendgood nights sleep
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Reviewed 16 May 2014

Stayed at the hotel Thursday to Sunday

Allocated an executive room Room spacious , Bathroom first class

Used the hotel dinning room for Breakfast and Dinner all the meals were first class, good service busier on Saturday but that was to be expected

Used Swimming pool Friday afternoon quiet and nice welcome ,clean facilities .

Staff throughout the stay very friendly

Would stay again without hesitation and would recommend the hotel

Room Tip: Executive room recommended
  • Stayed: May 2014, travelled as a couple
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Thank acornsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 21 May 2014

Dear Guest
Thank you for ptoviding feedback. Your comments are appreciated. I look forward to welcoming you back in the future
Kind regards
Ivan Lynch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Driving to the hotel you are anticipating a good night's accommodation, there is a coat of arms above your head as you walk through to reception on the red carpet. You are warmly and professionally welcomed check-in is painless and quick.

The rooms are well maintained and clean, my colleague even had a dear outside his room in the morning. Food in the restaurant was good and despite being extremely busy the service was excellent and friendly.

The gym is well equipped and the ground are immaculate.

Special mention for Andrew in reception and Donna who served us so well both for dinner and breakfast you were exceptional, keep up the good work.

If I need to stay in the area again I will definitely be back.

  • Stayed: May 2014, travelled on business
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Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 21 May 2014

Dear Guest
Many thanks for your feedback. I will share your comments with Andrew and Donna in particular. I hope to welcome you back in the near future
Kind regards
Ivan Lynch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

i have stayed here before on business and never rated the food.
This hotel was a mile from where we lived but as we have now uprooted to Morecambe and we were back for a family do we decided to stay here for the night.
I asked prior about the size of beds as my husband has a disability with his shoulder a double bed is not big enough. We have a super king at home. How anyone gets a good nights sleep in an ordinary double I don't know.
We were informed that we had been put in a room with a larger bed.
On arrival we were told that the hotel had no larger beds and they were not sure why we had been told that.
The end result was that we were in a room with 2 singles together. No problem but one had a topper and was higher than the other and the quilt was a exact fit across the bed. When two people were in it it would have been totally inadequate. i rang reception and someone came round he went away to find a solution. We decided between us if he brought 2 single quilts we would manage. They did this and it was solved !!!
Everyone we encountered staff wise offered a very friendly and helpful service.
We did not eat there as we were attending a family do. We did have breakfast and it was good buffet style and again friendly service.
There is a spa that we did not use and there are lovely grounds around the hotel.
Drinks are very expensive and I know from attending other functions here in the past that you will be in for an expensive night if you like a drink.
The ribble valley, Accrington, Blackburn (though why you would want to go there) are all on the doorstep as is the m65.
Rishton its self has 3 to 4 pubs Indian and french restaurant.
All in all a pleasant stay.

Room Tip: Our room 55 was very quiet
  • Stayed: May 2014, travelled as a couple
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2  Thank jaxw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 14 May 2014

Dear Guest
Thank you for sharing feedback. I hope to welcome you back to the hotel in the future
Kind regards
Ivan Lynch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Room Tip: Room 201 very spacious with king sized bed , sofa and chair. Quiet location
  • Stayed: May 2014, travelled with friends
    • Value
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Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 14 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 May 2014

Myself and three friends booked a spa break a couple of months ago and were contacted one week before the break to say there was a double booking so they could not accommodate us. We contacted the Dunkenhaigh and they couldn't have been more helpful, we booked in for a two day spa break which included meals, use of the spa facilities and a treatment which was actually cheaper than our original choice. The hotel is lovely, the spa facilities and food excellent. We were in a courtyard room which was quite small but adequate for the time spent in the room. There was a good choice of treatments using decile or products and the therapists were very friendly and knowledgable about the products. All the staff we encountered were extremely helpful and pleasant Ann in the spa area was particularly helpful, remembered our names which made the visit a very personal experience.

Room Tip: We were in the courtyard rooms which could be a problem if raining as it is a short walk to the spa and main hotel. The rooms were very quiet.
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 13 May 2014

Dear Guest
Thank you for taking the time to post feedback. Your comments are appreciated. I will definately share them with the team and hope that they inspire or dedicated staff to continue to provide service of this nature
Yours sincerely
Ivan Lynch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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