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Mercure Blackburn Dunkenhalgh Hotel & Spa
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All reviewssteam roomthe main hotelthermal suiteprivilege roomleisure facilitiescourtyard roomevening mealfollowing morningmy partnerwedding venuebar pricesenjoyable staytwo night stayfood was lovelycouldn't faultlast weekendgood nights sleep
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Reviewed 17 May 2014

This venue looks beautiful from the brochures and on first arrival, but beware - it is a wedding 'factory'.
We attended what should have been a fantastic day, but it was marred by the fact that there were three weddings occuring simultaneously on the same day. Possibly a different experience if you secure the setting at the front of the hotel, but our party was relegated to a 'courtyard' at the back of the hotel.
The wedding was 'scheduled' by a rude wedding manager who seemed determined that our party was corralled in this area, lest we wander and disturb the other weddings. Perhaps this was why he was so rude - having to manage three weddings at once?
The message is simple: do not consider booking your wedding here! Choose a venue where you have exclusivity, there are so many better options than this awful place.

  • Stayed: May 2014, travelled with friends
    • Value
    • Service
1  Thank Pardelote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 23 May 2014

Much of this review is completely inaccurate and not a true reflection of the events. The feedback we receive from our weddings is very good. The review is factually incorrect.

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Reviewed 16 May 2014

Stayed at the hotel Thursday to Sunday

Allocated an executive room Room spacious , Bathroom first class

Used the hotel dinning room for Breakfast and Dinner all the meals were first class, good service busier on Saturday but that was to be expected

Used Swimming pool Friday afternoon quiet and nice welcome ,clean facilities .

Staff throughout the stay very friendly

Would stay again without hesitation and would recommend the hotel

Room Tip: Executive room recommended
  • Stayed: May 2014, travelled as a couple
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Thank acornsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 21 May 2014

Dear Guest
Thank you for ptoviding feedback. Your comments are appreciated. I look forward to welcoming you back in the future
Kind regards
Ivan Lynch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Driving to the hotel you are anticipating a good night's accommodation, there is a coat of arms above your head as you walk through to reception on the red carpet. You are warmly and professionally welcomed check-in is painless and quick.

The rooms are well maintained and clean, my colleague even had a dear outside his room in the morning. Food in the restaurant was good and despite being extremely busy the service was excellent and friendly.

The gym is well equipped and the ground are immaculate.

Special mention for Andrew in reception and Donna who served us so well both for dinner and breakfast you were exceptional, keep up the good work.

If I need to stay in the area again I will definitely be back.

  • Stayed: May 2014, travelled on business
    • Value
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Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 21 May 2014

Dear Guest
Many thanks for your feedback. I will share your comments with Andrew and Donna in particular. I hope to welcome you back in the near future
Kind regards
Ivan Lynch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

i have stayed here before on business and never rated the food.
This hotel was a mile from where we lived but as we have now uprooted to Morecambe and we were back for a family do we decided to stay here for the night.
I asked prior about the size of beds as my husband has a disability with his shoulder a double bed is not big enough. We have a super king at home. How anyone gets a good nights sleep in an ordinary double I don't know.
We were informed that we had been put in a room with a larger bed.
On arrival we were told that the hotel had no larger beds and they were not sure why we had been told that.
The end result was that we were in a room with 2 singles together. No problem but one had a topper and was higher than the other and the quilt was a exact fit across the bed. When two people were in it it would have been totally inadequate. i rang reception and someone came round he went away to find a solution. We decided between us if he brought 2 single quilts we would manage. They did this and it was solved !!!
Everyone we encountered staff wise offered a very friendly and helpful service.
We did not eat there as we were attending a family do. We did have breakfast and it was good buffet style and again friendly service.
There is a spa that we did not use and there are lovely grounds around the hotel.
Drinks are very expensive and I know from attending other functions here in the past that you will be in for an expensive night if you like a drink.
The ribble valley, Accrington, Blackburn (though why you would want to go there) are all on the doorstep as is the m65.
Rishton its self has 3 to 4 pubs Indian and french restaurant.
All in all a pleasant stay.

Room Tip: Our room 55 was very quiet
  • Stayed: May 2014, travelled as a couple
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2  Thank jaxw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 14 May 2014

Dear Guest
Thank you for sharing feedback. I hope to welcome you back to the hotel in the future
Kind regards
Ivan Lynch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Room Tip: Room 201 very spacious with king sized bed , sofa and chair. Quiet location
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this reviewResponded 14 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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