I stayed here as a stop off point on the way down from Scotland. As I walked up the stairs there was wedding confetti all over the place, so the stairs had not been hoovered from the Saturday wedding party. On entering my room for the night, I was hit with the smell of stale cigarette smoke. Desperate for a coffee, I put the kettle on, I emptied the contents of the coffee stick into the cup and the cup was still dirty from the previous occupant. It had obviously just been swilled out under the tap in the ensuite. So I gave that a miss. I decided to go and get a beer instead and order some food. I waited for 10 minutes and then the Barman/Chef came along and asked me what I wanted. I ordered and then he went off to cook it. Other people then came in and wanted a drink but he was out in the kitchen cooking my meal? I can’t see how a barman/chef can work. On a plus side the food was quite good when it arrived and I did enjoy the meal. Then to bed. In the morning I turned the shower on and no hot water, I went down for breakfast hoping that in the short time that the water would be hot again. I ordered coffee and went to pour it in and guess what a dirty cup again. Again the breakfast was excellent. I went back to the room to have a shower and the water was still freezing cold. What a nightmare. On checkout I complained about the lack of hot water to the receptionist (who doubled up as the breakfast waitress) and she told me that she would inform management. I had no explanation or apology. It’s a shame that the owners were not present to hear other people’s complaints that morning. Get the hotel Inspector in there before its to late !
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- Also Known As:
- Brook House Hotel Clayton-Le-Woods, Lancashire