Stayed for probably our six or seventh visit to this hotel and how things can change in a few months. The brewer's fayre restaurant attached to the Premier Inn used to be spotless, well run and the food was excellent. This visit couldn't have been more different. The room although tidy and clean smelt damp. Everything in the room needs a refurb as it's looking old and worn. The restaurant is dirty. Tables and menu's are sticky and in the morning staff seem to disappear.
The food in the evening was poor and my wife had to return her meal as it was so over microwaved it was rock hard (beef and ale suet pudding), although the returned food was better cooked.
The whole place seems to have lost its pazzazz and is in need of some care and attention.
Disappointed is how I felt. Will probably change our venue next time we visit family.
Premier inn, as usual, exactly what it says on the tin. Clean room great staff. But when it came to getting a meal at the brewers fayre, the service was shoddy, no service care, the meal tasted as if it had come out of the freezer passed through a microwave and thrown on a plate, no during or after care. The only person i spoke with was the person who took my meal order. Won’t be staying at that premier inn again, purely on the basis that that associated restaurant was way below parr for what they charged for their food.
Thank you for your review.
We are very disappointed to hear that you didn't have a great experience at the Brewers Fayre restaurant at Blackburn South. That is a real shame as we not only take great pride in our service and comfortable beds, but we always ensure we can provide the best dining experience for our guests as well.
We will pass on feedback to the manager of the hotel so they can pass this feedback to the restaurant manager, but we would encourage you to leave your feedback with the Brewers Fayre customer service team. This can be done by filling in the online feedback form that can be found on the Brewers Fayre website.
But we are pleased to hear your room was clean and the staff was great. But we do hope that on your next visit you will be able to enjoy all aspects of staying in a Premier Inn!