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“Pleased with the service”

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Cala Gran Holiday Park - Haven
Durham, United Kingdom
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Pleased with the service”
Reviewed 30 June 2014

We have stayed here a few times previously which in the past has been relatively problem free. On this occasion we had a problem with our caravan and spoke in person to Adam to manager who resolved it quickly with a move and choice of new accommodation. For a site with so many visitors it is good to see that customer service is not overlooked or taken for granted, and although this time we stayed in the basic accommodation it was much better than I had anticipated. Well done Adam, you have exactly the right attitude.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank durhamjohn123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam W, Manager at Cala Gran Holiday Park - Haven, responded to this review, 6 July 2014
Hi John,

Thank you for the 5 star review. It is hard to respond when the comments are about yourself. Thank you for your very kind words about our interaction time when you were on site. I am glad to see you have enjoyed the holiday even with the little hiccup at the start. I enjoy my job because it allows me to deliver great holidays, even if we start with a little problem.

Thank you for your review and I hope to welcome you back again very soon.

Adam
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
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English first
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 June 2014 via mobile

Fab time had here . Private caravan but haven entertainment great for all ages. Our four year old loved every minute! From Rory and the gang to slot machines and dancing all night . Drinks expensive yes but plenty of choice . Pool great and clean

Stayed June 2014
Helpful?
Thank Claire F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam W, Manager at Cala Gran Holiday Park - Haven, responded to this review, 6 July 2014
Hi Claire,

Thank you for your 5 star review. I am delighted your family, importantly your 4 year old, had a great holiday with us. Haven is a great setting for memory making and is in the hearts of many families. Great to see your little one met Rory and the gang. I hope you got lots of photo’s together.

A 5 star review for a 5 star holiday. I thank you very much for visiting us and hope to see you back very soon.

Adam and the Team
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Flintshire
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 June 2014

I have just returned from Cala Gran after a great family holiday. The caravan was clean and really well equipped. The facilities were plentiful and the entertainment for children was great. We went into Fleetwood - don't bother! its dirty and there is nothing there. Blackpool is expensive but we had glorious weather so it seemed a shame not to visit. We had ice cream on the beach and a visit to the Dinosaur attraction. The prices in the Mash and Barrel are high, but we expected that, but 15 minutes walk away is a great Hungry Horse restaurant which serves you much more for your money. The pool isn't big enough for the size of the site but it was ok. My daughter tried Archery and loved it and we sat outside most evenings for a drink whilst watching the children play on the outside equipment before going into the Show room. We had a great holiday I would recommend it.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lesleyandcarmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam W, Manager at Cala Gran Holiday Park - Haven, responded to this review, 29 June 2014
Hi Lesley,

Wow – lovely to see you have had a great return. It is brilliant to read your accommodation was clean and well equipped. The team go through intense training to ensure our accommodation is delivered in our normal high standards.
A holiday is always that little bit more enjoyable when the sun is out. The ideal lifestyle is to be walking on the beach with an ice cream or sitting outside whilst the kids are playing carefree. The memories your daughter would have made whilst trying the archery sessions will stay with her for a lifetime.

Thank you for recommending us, I hope to see you all back soon.
Adam Whitehouse
Holiday Experience Manager
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Waterlooville, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 June 2014

nice park but nearby town of fleetwood was awful .went to do some shopping found people that worked in asda and iceland very rude.but to buy on park was very overpriced,entertainment ok but far to loud,

Room Tip: upgrade if possible
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linda f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam W, Manager at Cala Gran Holiday Park - Haven, responded to this review, 29 June 2014
Hi Linda,

Thank you for the 5 star review. I am very happy to read your accommodation was a nice prestige caravan.

Sorry you found the surrounding town to be a little rude. We are a happy friendly bunch on park and offer first class service. Maybe Cala Gran should take over Fleetwood .

Thank you for the 5 stars.
Adam Whitehouse
Holiday Experience Manager
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Wigan, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Had a great weekend at cala gran with my family. I hope to go back again next year. it was friendly and all of my family well enjoyed it. service and staff were very helpful polite and welcoming.I would recommend going to the rest of my family and friends.

Room Tip: if you prefer it quiet the bottom end of the camp is best .
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam W, Manager at Cala Gran Holiday Park - Haven, responded to this review, 29 June 2014
Hi Sheila,

Great to see you and the family enjoyed your recent weekend break. It is fantastic to see you are already mentioning about coming back. If you book again with us this year we will be able to offer you an extra discount as you have already stayed with us this year. It’s one of the benefits of being a regular guest. It is great to see the team were friendly and polite. The team are here to offer brilliant service and fantastic holidays.

See you again soon,
Adam Whitehouse
Holiday Experience Manager
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Portsmouth
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2014 via mobile

Arrived on Monday to a vile smell all over the park , staff quite abrupt and staff in restaurant non existent waited far to long and to have a member of staff come and apologise and tell us they need staff and if we knew anyone who needed a job to get them apply not what u expect at 9 in the morning when you have been waiting a while already to be told the chef had gone walkies :/ we paid for a deluxe plus and the tv barely worked we had to complain twice to get someone to sort it and had it replaced with a TINY tv no good when u have 4 adults and 3 kids trying to watch it :(( we had a 32 inch approx replaced with a 19 inch!approx ) booked to stay an extra night was told they would move us for the remainder of our stay so after packing up 7 ppl and going to reception to be told oh no ur moving the last day ( my friend had Confirmed we were to move the day the woman stipulated not the fri) made to feel like we were lying highly frustrating especially when all bags had been packed ready to move park overall clean but the indoor pool is highly dangerous as the slide they have shoots u into a very shallow pool which is ridiculous and resulted in a member of our party hurting his ankles, nothing in this pool for small children at all! Also had to walk through restaurant and arcade needs to be a better exit as with kids etc not always practical to get dressed again poolside , food is pricey and the long wait times is off putting, would be dubious about booking again the main plus is its close to local attractions and reasonably priced caravan was clean and tidy just shame no plugs in either sink ! As with a baby and only a shower I would have used the sink to bath her but impossible with no plug! Local to shops and the tram which isn't to far away is good free parking for cars :) and reasonably priced for the actual tram travel

Stayed June 2014, travelled with family
Helpful?
2 Thank kaypompey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam W, Manager at Cala Gran Holiday Park - Haven, responded to this review, 29 June 2014
Hi Kay,

Very sorry for the issues you have mentioned. We do often offer an extra night stay on holidays and do our best to keep you in the same accommodation. A last resort is to move accommodation but this is always on the regular day of departure. I am sorry about the confusion with this matter. I trust you were settled in the caravan you chose on the Friday morning and had another enjoyable night.

I have spoken with the restaurant manager and his staff issues have been reviewed and amended. We run with team levels depending on the level of guests. If team let us down, we will do everything possible to quickly rectify this.

It is great to see the value of accommodation and the surrounding attractions kept you busy. We have a little room for improvement with your comments and I these are already being addressed.
Thank you for your comments,
Adam Whitehouse
Holiday Experience Manager
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Helensburgh, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 June 2014

Me and my family just had a holiday at this park in June and we were incredibly disappointed. The whole park has a terrible smell which is noticeable the second you arrive on site, Reception told us this was caused by the nearby recycling plant and there was nothing they could do. They failed to mention that said recycling plant is running all night, causing a very annoying droning noise which makes sleep very difficult. The caravan we stayed in was just the basic, which we knew when booking, however I do think they maybe need to think about updating it, there were cigarette burn marks in the floor and the seat's looked very worn. Eating in the onsite restaurant is an experience I never wish to repeat again. The place is FILLED with flies. 1 or 2 around a table you can understand, but when there are 5 or 6 constantly flying around you when you're trying to eat, that's a problem. We reported this to staff and they told us they would speak to management about it. They did seem to be having some kind of staffing problem, with only 2 waiters covering the entire restaurant, so food took a long time to arrive, however once it did it was very good, if somewhat expensive.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank smallville93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam W, Manager at Cala Gran Holiday Park - Haven, responded to this review, 29 June 2014
Hi

Very sorry to read you have feel disappointed from your recent holiday. The recycling plant is close to our site and we are working very hard to keep any effects to a minimum. The plant hours should only be until late afternoon and no later. We will be using your comments with our court case to ensure the Lancashire Recycling company understand the disruption and effects it is having. The smell is not a permanent issue and does sometimes depend on wind direction and also their operational systems. To read about the flies issue has prompted quick reviews in to our pest control. Mitie have reviewed and are happy with the controls in place.
Please accept my deepest apologies about the upset that’s been caused with these outside influences. I hope the rest of the site and our operation was conducted correctly.

Kind regards,
Adam Whitehouse
Holiday Experience Manager
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Additional Information about Cala Gran Holiday Park - Haven

Property: Cala Gran Holiday Park - Haven
Address: Fleetwood Road, Fleetwood FY7 8JY, England
Phone Number:
Region: United Kingdom > England > Lancashire > Fleetwood
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Fleetwood
Hotel Class:4 star — Cala Gran Holiday Park - Haven 4*
Number of rooms: 400
Official Description (provided by the hotel):
Great for:• Friendly close-knit atmosphere • Exploring nearby Blackpool• Adventure golf and climbing wallEverything at Cala Gran is conveniently close together, like all our exciting park activities including the adventure golf, climbing wall, swimming pool and the SplashZone. The beach is just a couple of miles away or, if you like the hustle and bustle of a big seaside town, you’ll find the famous seaside resort of Blackpool is a short tram ride down the coast. It’s well worth the trip, especially since there’s so much to do; climb to the top of Blackpool Tower, see the illuminations, enjoy the adrenaline action of the Pleasure Beach or simply stroll along the pier. ... more   less 
Also Known As:
Cala Gran Holiday Park Hotel Fleetwood
Cala Gran Holiday Park - Haven Fleetwood, Lancashire

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