Ribblesdale Park is marketed on the Hoseasons website as a "stunning" development of "luxury" lodges and "contemporary cottages" "ideal" for couples and families alike. We opted for one of the slightly more expensive lodges, the Dashwood Lodge (Dashwood 8). Described as: A stunning and well designed luxury lodge ideal for a family with 1 double with ensuite shower and 2 twins. Large open plan kitchen and living area. Private outdoor hot tub and bbq area. Towels are provided (bath & hand towel per person) an extra bath sheet is provided if your accommodation has a hot tub. Complimentary Molton & Brown toiletries are left for your convenience.
On entering the lodge we pretty quickly realised "luxury" wasn't really an appropriate description for the property.
En-suite shower cubicle had mold and dirt ingrained in it, both around the shower tray base and up the walls (see pictures attached). The main bathroom also had stained tiles around the bath and the mastic around the shower was ingrained with mold and had come away from the wall (see picture attached). The ensuite shower took at least 10 minutes to drain. Whilst you were showering the water would lie about 3” deep – we assume the drain was blocked.
The Sofa's could do with a steam clean as they were quite grubby (see picture attached).
Shortly after arriving (Saturday) Jayne (The Manager) called round to the lodge. We advised that there were NO mirrors in the en-suite bathroom or in the bedroom. Jayne said no-one had complained before. We asked how you were supposed to be able to shave in a bathroom with no mirror. There was a shaving point above the sink so surely there should be a mirror there too. Standard in most bathrooms and bedrooms! (See picture attached). Jayne promised that there would be one fitted on Monday.
Note: No-one carried out this job on Monday or in fact any day that week. Jayne did not get back to us on this but on our departure simply said they didn’t have any. We paid over £800 to stay in this lodge for the week. Surely it was not a lot to ask for. This is supposed to be a 5 Star resort.
Hand Towerls - There were no hand towels provided or any of the “complimentary Molton Brown toiletries” that were promoted on the website!
Lighting – There were several light bulbs out.
Coat Hooks - There were no coat hooks on any of the doors (there had been previously – see picture attached).
Blinds - The blinds in the en-suite bathroom would not close as the cord had been tied in a tight knot and could not be undone. Next door could see straight into the bathroom.
There were no blinds in either of the bedrooms and guests from adjoining lodges could see straight into our bedrooms.
Smoke Alarm - Intermittently beeping on 2nd night (a Sunday). We were informed by Jayne Smalley, that “maintenance” didn’t work on a Sunday so suggested we would have to remove it ourselves and buy a battery for it in the village. THERE WERE NO SHOPS OPEN IN THE VILLAGE ON SUNDAY NIGHT.
My husband removed the battery (to stop the beeping) which necessitated him climbing onto the kitchen worktop to remove the battery as the smoke alarm was approx 8 feet above the ground and there was no step ladder available. We were without a smoke alarm that night.
Toilet rolls/kitchen rolls/handwash/toiletries - none provided which surprised us for accommodation marketed as a “stunning” and a well designed “luxury” lodge! The toilet roll which had been left was about 75% used & we hadn't brought any so had to go out for supplies the next day as the on-site shop (and restaurant) as advertised on the website were not open for business yet!.
TV only had basic terrestrial channels although website advertises Cable/Sat TV. Not one clock in the place!
Inventory – There wasn’t one. Only 2 cereal bowls in a lodge that sleeps 6. Without an inventory I do not see how you could check for breakages or even account for what was supposed be in the kitchen. Toaster inadequate for 6 adults. We paid for breakages in advance. How are you supposed to be able to account for breakages without an inventory!
Gas Safety Certificate – Expired in April 2009 (some 3 months ago)!.
On our last night the bin in the kitchen was filled to the brim. This wasn't emptied once in our 7 night stay, no towels changed either so we had to reuse them. Were informed that we had to empty our own bin at the end of the stay. We could have a change of towels but it would cost £3.50 each! This for a lodge that cost us over £800 per week!
We don't generally go on holiday to criticise the accommodation, we just want to enjoy our stay. As with many other people we don't go out of our way to look for faults, but we do expect a decent level of cleanliness and hospitality, sadly these were both lacking at Ribblesdale Lodges. A real shame because the Estate and the surrounding area is beautiful.
The lodges are quite closely packed together, so the VIP lodge with private hot tub we had chosen to stay in wasn't quite private. Our hot tub was in view of two other lodges opposite and adjacent to ours, so there wasn't much privacy.
We decided to try the on site shop and restaurant called Hindelinis, we were informed they were not open for business yet.
Customer service atrocious, lack of privacy with hot tub/bedrooms/bathrooms inadequate, things not working in the lodge, towels not changed, bin not emptied. However, we didn't let it spoil our break. All in all it was average & I wouldn't recommend to any of our family/friends. None of my friends would pay £800 for this standard of service. We expect more from 5 Star Accommodation.
NOTE: Sent an email of complaint to Guy Hindley, Chief Executive of Ribblesdale Park. He promised to look into these comments and get back to me. After two reminders I have not had the courtesy of a reply. Guy says on the Ribblesdale Park that he spent several years in the USA and knows what customer service is all about. I suggest he stays in a few 5 Star Hotels and he will figure out what customer service is all about - perhaps his staff should too!
- Official Description (provided by the hotel):
- Ribblesdale Park - a holiday village on a private estate on the edge of the Yorkshire Dales. ... more less
- Also Known As:
- Ribblesdale Park Hotel Gisburn
- Ribblesdale Park Gisburn, Lancashire