I came to The Spread Eagle a couple of weeks ago with a friend for lunch, we ordered off of the early bird menu which was reasonably priced. We expected good food which we were pleased with, although what we were let down by was customer service. There was only one waitress that seemed to be bothered working, the rest seemed to be hiding in the office as we did briefly see four members of staff, although as I mentioned, only one seemed to be actually doing anything. She was very polite and seemed to serve everyone for drinks and food. We were very pleased with her customer service and I took her name and thanked her for serving us.
As we were eating we saw what seemed to be her manager asking her to do extra jobs on top of the workload she already. I have worked in this field before and could recognise the faults in the way different members of staff were treated. We went back for another visit recently to give their customer service another chance and learned that the waitress that had served us the first time was no longer working at this establishment which disappointed us.
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- Also Known As:
- The Spread Eagle Hotel Sawley, Lancashire