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“Excellent food, second to none, but service was slow”

Laureate Restaurant at Macdonald Kilhey Court
Ranked #10 of 22 Restaurants in Standish
Price range: US$7 - US$53
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 3 weeks ago via mobile

Let me first of all say, would it have been just for the food, my score would have been a full five, with a bonus, too. The best asparagus risotto ever, and just lovely venison, and even the Apple Charlotte as dessert was simply sublime. The wine list is very good, we had an excellent Pinot Noir. But, alas, it seemed that the staff probably was in training, and unfortunately not reached perfection yet. Apart from the long wait, there were small glitsches that need to be sorted out. The wine came, but no glasses, and having to open the bottle yoursel and pour the wine, although I an ok to handle it (actually have to do back home...), in a restaurant at this quality level you just shouldn’t have to see that happen. Along with a few other minor misses, it gave me an impression of comptence in developing. Having said that, the staff did all in their powers to apologize, and really tried their best, and the in-charge even came in person to apologize and offer us an extra Prosecco on the house. So, all forgiven, especially thanks to the excellent kitchen and the friendliness.

Thank Stefan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 82 reviews

Reviewed 24 May 2018 via mobile

Conference lunch was below par I'm afraid. Prawn cocktail was great until a colleague found some metal wire in his glass - not great. Main was a very dodgy chilli. Several people were decidedly unimpressed. Wedges and salad choices were ok. Nice pud choices on offer - especially the chocolate cake. Good setting and friendly staff. But the promised response from management wasn't forthcoming.

Thank Andrew-Leakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

We were very well fed. Maybe the meat on the first evening was a little over done when we had asked for medium but I was still delicious all the same.

Thank AliJ1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

Last minute decision to go out for Sunday lunch best decision . On arrival was warm and friendly from Mandy. Directed to restaurant by Kelly offered bar or al a carte
Chose the 3 course option. Food was exceptional service and the staff including
Dawn goulding. Are all credit to MacDonald hotels
Thank for making it a memorable visit I'll be back!!!!

Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018

We dined in the afternoon in the conservatory, and it was very much a millionaire experience as we were the only ones there! The setting is fantastic, although on the day a little cool, as December in a glass room with no other body heat can be a little chilly. We made up for it after though by commanding 2 sofas in front of an open fire.
So why was it empty? Answer is I really have no idea as the food was excellent, although a little restricted in terms of what is available. The fixed price menu option does however make it better value for money.

    • Value
    • Service
    • Food
Thank cgparry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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