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“Mediocre stay”

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Macdonald Kilhey Court
Ranked #2 of 3 Hotels in Standish
GreenLeadersSilver level
Lincoln UK
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Mediocre stay”
Reviewed 12 April 2014

Last time we stayed in chorley for family event, we stayed at premier inn south - couldn't fault it. This time we used Macdonald Kilhey court as it was about the same price (£75) for B & B. Environment really nice, gardens etc beautiful. However, good night sleep guarantee at Premier in no danger as the room at premier was better appointed and more comfortable. Restaurant was nice at Kilhey Court but my wife didn't enjoy the belly pork from the market menu. Breakfast environment was brilliant at Kilhey Court as was choice of fruit etc but the service and the actual cooked breakfast was far superior at Premier Inn (Flaming Grill pub! ). Why can't these chain hotels make a decent cup of coffee - but seriously in these days of Costa, Starbucks and Nero they produce a pot of grey dishwater strength liquid which they amazingly describe as coffee. It's not hard is it! get it right! It makes all the difference - we would choose our hotel on the quality of the coffee - perhaps another category on hotel ranking is needed! On a positive, every member of staff that we dealt was absolutely brilliant from the young lady that greeted on arrival to the one who checked us out. Next time we go to Chorley we will check out Premier Inn first - I don't think that we will stay in a Macdonald hotel again - it was in no way bad but just simply not good enough to make us return. Shame.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank Oldlincolnian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (132)
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English first
Liverpool, United Kingdom
1 review
Reviewed 9 April 2014

Excellent Hotel. Agata on reception went out of her way to ensure our stay was more than we anticipated. The food in the restaurant was perfect, the room was lovely and had amazing views of the lakes at the rear of hotel. We took full advantage of a superb breakfast, enjoyed a walk around the lakes then relaxed in the spa. Overall a wonderful weekend escape. I would definitely recommend it

Room Tip: Room 402 has excellent view of the lakes and gardens at rear. This is an Exec Double
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Sean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2014

What a lovely hotel! as you enter the driveway, you are greeted with a super view of the front of the hotel with fountain. the newer wing of bedrooms and the leisure facilities are joined to the old hall but not in a way that ruins the view or layout.
The reception is in a beautiful entryway with the grand staircase on the left. staff were very friendly and helpful which was a good job as finding your bedroom can be an adventure! The signage directing you to the rooms is sometimes not easy to find or in some cases, even there.
The bedroom was small but comfortable. I was in the main hotel with a view over the front of the hotel and fountain. I was a little disappointed that my bathroom did not actually contain a bath, but it was clean and serviceable.
Dinner was lovely and as I had hoped with a rosette restaurant. Service was good and the staff friendly and efficient.
The breakfast at the hotel was plentiful and fresh. A plated hot service and a buffet continental. Service was good if a little intermittent - I asked for extra toast which never came, but the food itself was super.
The leisure facilities are in need of a refurbishment, and I believe this is in the plan. the Swimming pool is more like a pond - I ended up swimming in circles as lengths were impossible.
All in all a lovely hotel with good service and great character. it will definitely deserve 5 stars once the leisure facilities are updated.

  • Stayed March 2014, travelled solo
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Helpful?
Thank SopranoAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2014

Stayed at this pleasant hotel on 4th April 2014 - 6th April 2014. Me and my partner stayed in one of the new refurbished rooms which was requested by myself after reading the reviews previously. It was an excellent room, only negative that I can think of was that the bed was two put together but thats me being petty. Everything else was excellent, shower was brilliant would be perfect if it was a bit more powerful but again thats just preference, the temperature made up for that and it was lovely. The decor was nice and finishings were of a good standard. The room location was perfect for us, we were right near the restaurant/lounge. We had dinner on the first night and paid £20 each for this online. Arriving at dinner the staff were extremely pleasant and friendly throughout the whole hotel. We were seated and given the menu or the set menu which costs £25 per person and we were told that when you pay online for the £20 dinner the hotel adds a £5 allowance onto this. We chose the set menu which was starter, main and dessert. We had the leak and potato soup for starters which was just beautiful, tasted really nice. I had the lamb shoulder for my main with creamy mash which was cooked to perfection, my partner had the chicken with creamy mash and the chicken was slightly dry but tasted nice. For dessert we both had the lemon tart which was sadly disappointing, it had not set properly and just fell apart on the plate, but it still tasted nice. On both nights that we stayed there was a wedding taking place so expect loud music until early hours of the morning, we did not complain as its nothing the hotel nor guests can really do about it and we still managed to get to sleep. On both days we stayed we had breakfast included in the rate, they had a buffet style breakfast which I believe was due to the amount of people that were staying in the hotel, but no complaints here, the food was excellent, good amount of choice and fresh produce for selection. We had afternoon tea on the saturday for two and this was so lovely, you get a good selection of sandwiches, good selection of cakes/scones and lovely jams & clotted cream with tea to go with. It was nice to sit in the restaurant, take in the lovely view and relax. We then decided to make a trip to the Trafford Centre for some shopping, it took us around 20mins from the hotel to get there, easily got there fine with the help from the sat nav and we spent the afternoon there. The hotel is in a good location, set on a quiet road. The hotel staff were excellent and friendly towards us. The only negative I have is the leisure centre, it is quite a walk away from the main hotel bit and not really well signposted. We did make our way down there but when you get there the tiles are cracked and one wall is mirrored, the pool is small but the sauna/steam room and jacuzzi looked fine. It was a good stay, we travelled from cambridge as we wanted to get away for the weekend and it was nice to stay for 2 nights. I would recommend this hotel but I would advise requesting the refurbished rooms as I did read some not so great reviews about the older rooms. But overall the stay was great.

Room Tip: Request the refurbished rooms if you can
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 March 2014

I loved this hotel before the refurb........I love it even more now. Stayed in one the newly refurbished rooms, excellent. As ever the food was just delicious and the staff, especially Agata are a total credit to the hotel, friendly and approachable. Will be returning in the Autumn.....please please please let the fire be working.....this will make the lounge area perfect!!

  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank LancasterLauralou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Towcester, United Kingdom
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 31 March 2014

Overnight Stay for Business, Slightly out of the way so plan to either eat in the hotel or it's a short drive to the local ammenities.

Ample Parking - Well equipped Gym, Swimming Pool And Sauna. All well maintained. Gym was pretty quiet when I was there which is always a bonus.

Lunch & Breakfast - Both were great, well cooked and presented etc.

Staff - On every occasion they were polite and helpfull a credit to the company.

I will be back again when next in the area.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
1 Thank ribs160379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 March 2014

Stayed at hotel with my sister as part of a spa break. Agree with all comments about ample parking, stunning location, wonderful surroundings and peaceful setting. The standard of food is very good too but the staff need to be mindful of keeping the buffet items stocked up. The recently refurbished public rooms and bedrooms are fabulous but the jewel in the crown must be some of the staff. We were welcomed by Agata, whom we have met on a previous visit. Her attention to detail is second to none and she is always prepared to go the extra mile to ensure that guests have a great stay. She is the consummate professional -every hotel should have someone on their management team like Agata if they care about customers. On our previous visit she was the only member of staff who both listened to, and dealt with our concerns. Because of this, we returned for another spa break.
Anthony on spa reception and Elena our therapist, both deserve a special mention too. The overnight spa package is very good value especially with a 15% reduction on additional treatments. Try it- you won't be disappointed!

Room Tip: The older part of the hotel has bedrooms with more character
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  • Stayed February 2014, travelled with family
    • Value
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Helpful?
1 Thank Maxs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Kilhey Court

Property: Macdonald Kilhey Court
Address: Chorley Road, Standish, Wigan WN1 2XN, England
Region: United Kingdom > England > Greater Manchester > Wigan > Standish
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Standish
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Kilhey Court 4*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to Macdonald Kilhey Court Hotel, a perfectly accessible place to do business and to unwind, just 10 minutes drive from the M6 and M61 motorways directly between Manchester and Liverpool. Take advantage of unlimited, free WiFi throughout the hotel, a comfortable night's sleep and relax in the spa at the hotel. The hotel has completed a refurbishment programme to upgrade 14 bedrooms, rejuvenate the bar, restaurant and reception. Following a day on the road or in the meeting room, there's plenty of ways to unwind at Macdonald Kilhey Court Hotel. We're passionate about the quality of food that we offer, sourcing fresh, quality ingredients to craft simple but flavoursome dishes. Try our award-winning food in the Laureate Restaurant. ... more   less 
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Also Known As:
Macdonald Kilhey Court Standish
Macdonald Kilhey Court Hotel Standish

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