MacDonald Hotels have always been a name I trusted and where I thought I would receive high standards but, unfortunately, in this particular establishment that was not the case. I visited for one night on business as one of a party of four and the intention had been to get some work done in the evening, a forlorn hope as it turned out.
The approach to the hotel is impressive as you drive through the electric gates and the main building and grounds are beautiful so initial impressions were very good. There are three things I look for when I visit a hotel on business, a restful sleep, good service and good food and this hotel, unfortunately, failed on all three.
We were housed in an annexe beside the spa and the first issue was that the four double rooms ordered proved to be one double and three twins, apparently there were no other rooms available so change was not an option. My room was on the ground floor and looked out on a brick wall, not a big issue for one night but not a good start. It was adequate in that it had the basic needs but the décor was bland with a plain white duvet on each bed and visible divan bases to match the somewhat dated furnishings, I also noticed that if two people were staying only one had a night light. I appreciate that it is picky to point out that there were visible score marks on the wall and other examples of neglect and if these were the only issues I would probably have let it go but it proved to be an example of an overall lack of attention during our stay. The bathroom was beautiful, clearly recently renovated, and everything was very clean so no issues with housekeeping. The only heat source was an electric heater but when I checked in it was warm outside and the room was comfortable so nothing to concern me. Unfortunately, I later found that the room got very cold overnight and I was woken up again at 5am by the cold to find that the heater did not work, this was after being kept awake late as I could hear every sound from adjoining rooms. By contrast two of my colleagues commented the next day that their rooms were so hot they couldn't sleep.
That evening we intended having a meal in the hotel so we could have some discussion on business afterwards and were gratified to see that the restaurant wasn't particularly busy. We were given menus in the bar so knew what we wanted and took our table at 7.30 and our order was taken about 15 minutes later. Our starters didn't arrive until 8.15 and weren't particularly hot but, at the early stages it was not something worth complaining about although we did notice that people seated after us received their's first while others who arrived before us were also looking somewhat aggrieved. What was irritating was that the starters came before any wine was served and when we asked for it we had to re-order as someone had 'lost' our order. The wine was very nice but the white initially arrived without a cooler and we were then given a plastic ice bucket balanced on the edge of our table as, we were told, they didn't have enough of the free standing ones at other tables to go around. The 'manager' who delivered it apologised for the poor service up to that point and explained they had 'problems back of house' but things didn't improve and when our main courses eventually arrived at 8.45 all were over cooked to some level and a venison dish was so bad as to be inedible and was returned. We received another apology and agreement that it should not have been served that way but one of our party had to eat alone after everyone else had finished theirs and was not served until 30 minutes later. We did not chance a desert but opted for the cheeseboard as, by this time, we decided it was not something that could be messed up. As we did not escape the dining experience until after 10.00, business plans were put on hold.
The following morning, we sat as a table of four for breakfast with three ordering eggs benedict and one a cooked breakfast. The food at breakfast was well prepared and there was an excellent selection on the cold tables but one of the eggs benedict and the cooked breakfast were served and we waited for some time for the other two before we suspected what had happened. The eggs benedict which had been served had three eggs on the plate and when we called the waiter over he checked and admitted that the kitchen had served three eggs benedict on one plate. This obviously moved our stay from very poor to farce.
The company I work for are lodging an official complaint with MacDonald Hotels and I sincerely hope this was an isolated evening of mayhem in the establishment as it is a beautiful location and a lovely building but I will certainly never return and could never recommend it to anyone.
- Official Description (provided by the hotel):
- Escape to Macdonald Kilhey Court Hotel, a perfectly accessible place to do business and to unwind, just 10 minutes drive from the M6 and M61 motorways directly between Manchester and Liverpool. Take advantage of unlimited, free WiFi throughout the hotel, a comfortable night's sleep and relax in the spa at the hotel. The hotel has completed a refurbishment programme to upgrade 14 bedrooms, rejuvenate the bar, restaurant and reception. Following a day on the road or in the meeting room, there's plenty of ways to unwind at Macdonald Kilhey Court Hotel. We're passionate about the quality of food that we offer, sourcing fresh, quality ingredients to craft simple but flavoursome dishes. Try our award-winning food in the Laureate Restaurant. ... more less
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- Also Known As:
- Macdonald Kilhey Court Standish
- Macdonald Kilhey Court Hotel Standish