Well what a experience, I booked a twiglight evening for myself and my two pregnant friends as a bit of pampering before their babies arrived, to our delight one of my friends delivered her beautiful boy 4weekd early (two days before our expected arrival at Ragdale hall) my friend phoned Ragdale to tell them of this new arrival and that she couldn't attend the spa visit due to the hospital monatoring her new baby and feeding him it was impossible for her to be away from him....to which the manager said ok well we will give you a voucher to use at a later date but the other two girls must attend, so we did leaving Kelly to come on her own at a later date?!?!?!? We asked if we could all come at a later date, as it was in the first place for three life long friends to get together to have a relaxing nice experience, but no we would all loose our money so we had no choice but to go without our friend, leaving her to come back on her own?? These things aren't cheap to just go again! Under the circumstances I'm surprised and so upset that the manager couldn't be more understanding......
To add the spa is beautiful!! The treatments, well, conveyer belt springs to mind??? So I was due to start my 40 min treatment at 6 45, she called me in at 6 52, I was then left for 5 mins to take a robe off and get on my bed? So we started the treatment at 6 58 and I was out in the waiting room for 7 24 so my treatment was not 40mins it was 26mins, also when the mask was on the therapist wrote down which products she used on me??? Why? Firstly why not do that when she gave me 5mins to get off the bed and put my robe on?, and maybe Give me a scalp massage instead?? And secondly I couldn't buy the products because the shop was shut!! I am a trained therapist myself and I run a successful beauty business and I have for 8 years now, after having a treatment at this spa I now understand why I have repeat and happy clients, firstly because I listen to their needs, my clients have unfortunate events happen in their lives to which if they need to cancel or rearrange I am very understanding, also when they have a treatment such as a facial they have the treatment time I state on my price lists and they Have a massage when their masks are on!
I will not be recommending this spa, and what was meant to be a lovely visit with my two friends who deeply needed the R n R was ruined by human insensitivity
- Official Description (provided by the hotel):
- Ragdale Hall, located in the rolling Leicestershire countryside, combines state-of-the-art facilities with the charm of traditional Victorian architecture to create one of the most luxurious and relaxing health spas in the country. Whether you are looking for total relaxation, me-time and pampering or to kick-start a healthier lifestyle, Ragdale Hall is the perfect choice. Our great selection of spa days and spa breaks include something for everyone, so if you're seeking a romantic getaway, a day out with girlfriends or some time-out with your nearest and dearest, Ragdale Hall really is the spa to visit. With an unrivalled range of spa treatments to suit every need. Ragdale Hall has won a steady stream of awards over the last ten years, many of which have been voted for by previous guests and readers of leading publications. ... more less
- Also Known As:
- Ragdale Hall Health Hydro Hotel Melton Mowbray
- Ragdale Hall Health Hydro & Thermal Spa Melton Mowbray, Leicestershire