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Champneys Springs Health Resort
Ranked #1 of 1 Hotels in Packington
Certificate of Excellence
Reviewed 5 June 2014

Excellent, first time to a spa and it was lovely, relaxing environment, great service, peaceful and plenty to do (sit, sleep, read :) ). Lovely food and rooms. Will definitely come back with friends, husband and on my own as you are made to feel welcome.

  • Stayed: April 2014, travelled with friends
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Thank LisaWalsh83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_H846, General Manager at Champneys Springs Health Resort, responded to this reviewResponded 7 June 2014

Thank you for your lovely review. I am delighted that you had such and enjoyable visit and that you are already planning to come back again to Champneys Springs. We look forward to welcoming you on a return visit.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,291 - 1,297 of 1,996 reviews

Reviewed 4 June 2014

This a lovely spa. The grounds are very pretty and the staff are helpful. If you visit for the day and have treatments included as part of a package they will automatically book you in for treatments and lunch. It's probably best to ring in advance if you want specific times.

Food was gorgeous!

Stayed: July 2013, travelled with friends
Thank Rachel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_H846, General Manager at Champneys Springs Health Resort, responded to this reviewResponded 7 June 2014

I am so pleased that you enjoyed your visit and found the team to be friendly. I will ensure that our Chef gets to see your comment about the food.

We hope to see you again soon.

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Reviewed 3 June 2014

What a great experience . You can do as much or as little as you like in very relaxing surroundings.
Food excellent . Facilities spot on. Some very good work out classes . Staff very friendly .
A great way to spend a couple of days .

Room Tip: We had the standard room which was very good value and we looked out across the back gardens . If yo...
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  • Stayed: May 2014, travelled with friends
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Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_H846, Manager at Champneys Springs Health Resort, responded to this reviewResponded 7 June 2014

Thank you for taking the time to post a review following your visit to Champneys Springs. I am delighted that you had such a positive experience and I will communicate to the team your lovely feedback. They will be really pleased.

Kind regards.

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Reviewed 1 June 2014

This is my 3rd visit to Champney's Springs. Generally they've got it right, you do feel a bit like a processed pea on a conveyor belt sometimes, but with the number of guests and various treatment bookings to organise I suppose that's inevitable. The staff individually are all very efficient, helpful and friendly.

A few negatives - the toiletry products provided in the changing room are awful; the pillows are horrible, really thick and bouncy; there are no towel rails in the bathrooms; you can't get radio through the TV set.

While we were there (the wet week at the end of May) I found everywhere cold, and the heating in my room went off overnight; although I had my radiator on maximum my room wasn't warm enough during the day.

I struggled to find classes that suited me during the day - all the Zumba classes are in the evening which is a shame, although the hula class was great fun and good exercise. I did most of my exercise in the swimming pool; I went in the spa bath on the first day and it was cold so I got out and didn't go back in, perhaps there was a problem with it that day.

It was difficult to arrange some treatments and we kept being told that it was busy yet there didn't seem to be that many guests there compared with previous visits, so the previous review about the reduced number of therapists might explain it.

I chose a couple of Elemis treatments this time - hot stone massage and the tri enzyme facial - they were more expensive than the Champney's treatments but I thought they were much better and worth spending the money on.

The food is excellent, at every meal - the wine prices are very high though.

I'm not sure that I will return in the near future as it does start to feel a bit formulaic once you've been a few times.

  • Stayed: May 2014, travelled with friends
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Thank FoxyLady101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_H846, Manager at Champneys Springs Health Resort, responded to this reviewResponded 7 June 2014

Thank you so much for taking the time to write a review with your very valuable feedback. I can assure you that I will be taking time to investigate and follow up all of the points that have been raised. We take a pride in the personalised service that we deliver and I am sorry to hear that we did not fully deliver on this occasion.

I do hope that you will provide us with a further opportunity to demonstrate a quality service.

I am delighted that you enjoyed the food and the specialised treatments.

Thank you

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Reviewed 30 May 2014

I've previously stayed at Champney's Forest Mere and wasn't hugely impressed with it (I've reviewed it on here). In comparison, the experience at Springs was really lovely. I did spend some time reading all TripAdvisor reviews on each of the Champney's resorts and decided to travel quite a bit further to Springs as it came across as the best venue. I'm so glad I did.

I was welcomed so warmly at reception, helped to my room and the staff treated me so well throughout my stay, especially in the dining room as they paid great attention to my allergies and greeted me by name at each meal.

The facilities are very nice, although I think they could do with some more relaxation space as it was very busy whilst I was there and every sofa and lounger was taken by robed, tea-sipping people!

Food is great. Pool is lovely and perfect temperature (unlike Forest Mere's cold pool). The grounds aren't as vast or spectacular as some places, but I did go for a little stroll one day. The treatments were, for me, of a standard nature - nothing spectacular. I think they could work more on making the treatments a little more special, but I was still relaxed following them.

I have to confess I booked 3 nights on a greatly discounted rate through Pru Health's special offer. For what I paid, this was exceptionally good value - but I most likely wouldn't pay full price for the same.

I really, truly enjoyed my relaxing stay and will definitely be back to this particular location, even if it does take hours longer to get to than the other ones.

Room Tip: I requested a quiet room and upgraded. I had a lovely view with opening balcony doors in a very quie...
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  • Stayed: April 2014, travelled solo
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Thank EnglishGirl-AngelM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

We booked to go to Champneys Springs for a much deserved break. We spent the night in a room with a radiator that banged and chunked all night. We reported this to the management and the next night they up graded us to another more luxurious room ....that turned out to have no heat so was freezing!!

Room nightmare aside....my most frustrating experience was that as we had not booked our treatments prior to our arrival, all the appointments were taken by day trippers. So the whole spa experience never happened so we ended up going to a show at the NEC!! This was certainly not a 5 star break and given that I expected Champneys to be the ultimate spa experience I could have had a swim and sauna at the local pool ...without the cost of travel and paying through the nose for a poor hotel. We were offered an extra night break by the management, however there are some experiences that are just not worth repeating in life even for free.

My advice, think carefully before booking, everyone's money is hard earned! If you do decide to go book your treatments well in advance. The facials in the Decleor outlet are better than the facials in the spa. Meals are good, as you would expect wine prices outrageous.

Room Tip: Upgrade the room to be as far away from reception as possible. The walk is worth it for the peace an...
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  • Stayed: December 2013, travelled as a couple
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4  Thank homeinthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Had an overnight stay with a friend which included a 25min facial & a 25 min thalassotherapy. We have stayed at Springs many times over the years, but I have never know the place to be so quiet. Very few people sitting around on the sofas and even less taking the classes. We did not book any extra treatments in advance & thought as there seemed very few people around it would be easy to book in for extras but this was not the case, we were told all treatments were booked up except for a 'Champneys Heavenly head & shoulder massage' When I asked why there was nothing available i was told that sadly the therapist employed had been cut down to half the numbers so those they do have are very busy. I thought this was a shame as everything was rather rushed, still very professional and relaxing but some how not as friendly. We stayed in the standard accommodation which I thought was dated, with an uncomfortable bed and pillow. The food howevere was excellent as we're all the staff especially the reception staff. I would not bother with a Heavenly Head & shoulder thing, although one of the cheapest treatments it seemed to consist of a lot of head scratching and a bit of hair pulling. I always look forward to staying at Champneys and will return.

  • Stayed: May 2014, travelled with friends
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1  Thank SUSSEXBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Champneys Springs Health Resort

Address: Gallows Lane, Packington DE12 7HD, England
Region: United Kingdom > England > Leicestershire > Packington
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Packington
Price Range: £79 - £498 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Champneys Springs Health Resort 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Champneys Springs Health Hotel Packington
Champneys Springs Health Spa
Champneys Springs Health Resort Packington, Leicestershire, UK

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