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“Summer Retreat Caravan at Haven Thorpe Park”

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Thorpe Park Holiday Park - Haven
Ranked #3 of 7 Hotels in Cleethorpes
Reviewed 25 March 2014

We arrived after it was dark and the check-in staff were enthusiastic and friendly. I was worried we would not be able to find the caravan in the dark but they made it very simple and re-assured me that it would be very easy to find. This was the first time I had ever stayed in a caravan, and it was really nice. The check-in list with questions about settling into the van answered every question I had, although we were given two numbers to contact a member of staff if we needed to. Everything was in the kitchen and there were towels in the toilet. Every surface was spotless. I liked the fact that every employee we spoke to during our stay was pleasant and talked about haven in a good way, making me feel I made the right decision. Even the man in the arcade was kind and talked to my son about his time in there. The Cafebar staff and security were lovely also. I liked how they let the children have a good time running around and acting crazy in the showbar without letting it get out of hand. Every family seemed to be enjoying themselves. I think Haven does it right regarding families.

Room Tip: Try a Retreat Caravan!
  • Stayed: March 2014, travelled with family
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1  Thank ClarissaStewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorpe H, Guest Relations Manager at Thorpe Park Holiday Park - Haven, responded to this reviewResponded 28 March 2014

Dear brownfox888

Thank you for your lovely review and sharing your holiday with us on Tripadvisor. Your pictures are great and appreciate giving potential guests an idea of what they will be expecting. It’s always pleasant to hear our team were enthusiastic and friendly. I am so pleased to hear that your first time in a caravan was nice and that you found your caravan well equipped and hope it will not be your last. Our team strive to achieve a high level of service and I will let the security and Cafebar teams know of your kind words. I hope we will be welcoming you back in the near future.

Kind Regards

Jessica Dale

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Reviews (1,385)
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997 - 1,003 of 1,385 reviews

Reviewed 23 March 2014

just had a brill weekend at thorpe park entertainment was brill and alex was so funny doining the games better then the last one u had when we was there last year had a great laugh bar meals great choices lots to do on the park

Room Tip: all caravans we have stayed in have been excellent
  • Stayed: March 2014, travelled with friends
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Thank sharon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorpe H, Guest Relations Manager at Thorpe Park Holiday Park - Haven, responded to this reviewResponded 28 March 2014

Dear sharon m

I am delighted that you had a brill weekend with us. I will contact Alex to let him know of your lovely review. Thank you and hope we will be welcoming you back again in the near future.

Kind regards

Jessica Dale

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Reviewed 21 March 2014

We have stayed on Thorpe Park a few times over the past years and have always been impressed with the staff and accommodation. Stayed in all grades of caravan and never had a problem. Would recommend Thorpe Park as a holiday destination.

  • Stayed: September 2013
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Thank EB-Hull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorpe H, Guest Relations Manager at Thorpe Park Holiday Park - Haven, responded to this reviewResponded 28 March 2014

Dear EB-Hull

Thank you for your kind review, I am delighted to hear that you have stayed with us a few times. The team work hard to provide a high level of service and it is nice to hear you’ve always been impressed. Hope we will be welcoming you again this summer.

Kind Regards

Jessica Dale

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Reviewed 20 March 2014 via mobile

We booked in to the park 5 minutes early on the Monday afternoon and were soon directed to our caravan(s). On arrival both sets of accommodation (we booked 2 Summer Houses) were clean and tidy.

Although it is very early in the season, most things were open and all the staff were friendly and helpful, especially the Funstars who were tireless in their efforts to entertain the kids. Our only complaint is that all of the onsite cash machines were not working and this meant we had to go off site to get any money but I'm sure this will improve the later it gets in tje season.

Overall, I would definitely recommend this site to anyone and we would, without a doubt, consider visiting again.

Stayed: March 2014, travelled with family
1  Thank Napper691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorpe H, Guest Relations Manager at Thorpe Park Holiday Park - Haven, responded to this reviewResponded 26 March 2014

Dear Napper691

We are delighted to hear that you will be considering visiting us again, and want to thank you for your pleasing review and have passed on your kind words to our Funstars team who were very appreciative of this. We apologise for any inconvenience caused regarding our cash machines, we recently encountered the problems due to changing the cash machines from having a small charge to now being free. I can confirm they are all working now and look forward to welcoming you again soon.

Kind regards

Jessica Dale

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Reviewed 20 March 2014

We went here we our two children and our nephew during July and it was gorgeous, it was very busy which is to be expected but the staff just work so hard to accomodate everyone.

Havens are pretty much the same everywhere you go and this one is no exception a really lovely family holiday. Howvere i will say please listen to my advise can bok with haven as we were seriously ripped off by a private caravan owner.

Haven were fully booked so i applied to different caravan owners and dave and liz maultby said they had availability even in the high season and we had to pay them a refundable £100 deposit which would be paid back after the holiday.

Well after the holiday they kept our money, they said various things that we had left spot marks on the cutlery and we hadnt wiped the high chair properly (which is completely untrue as i have confirmed OCD so everything has to be germ free and immaculate) and somehow had managed to cause them such distress as to them to claim to keep our money. We have done a caravan holiday every year and never had a problem ever. If i had the money i would take them to a small claims court, but i havent so i will just try and advise other people to book direct with Haven and enjoy this glorious park.

Room Tip: Dont use a private caravan rental.
  • Stayed: July 2013, travelled with family
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1  Thank mskittenheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorpe H, Guest Relations Manager at Thorpe Park Holiday Park - Haven, responded to this reviewResponded 26 March 2014

Dear mskittenheels

Thank you for your lovely words about our team who do work hard to provide a high level of service to accommodate everyone throughout the year. We are sorry to hear about your experience with the privately owned van; if you are ever considering returning to us in the future please don’t hesitate to call me for a quote.

Kind regards

Jessica Dale

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Reviewed 17 March 2014 via mobile

Been here a few times and no matter when we have visited the experience has been a good one. The touring wardens are helpful and friendly. You'll need £10 for the toilet key which is returnable when you leave. The showers and toilets are spotless. The grounds clean and well kept. The pitches are generous and plenty space in between. Tv signal is also good.
It's about a 5 min walk to the entertainment complex and direct access to the beach where you can walk directly to Cleethorpes which is a small seaside town with a few shops, small pier nice beach.
(We have visited the entertainment complex before and it's been the usual haven standard but didn't bother on this occasion).
The park is well served with public transport and plenty of eateries within walking distance like KFC McDonalds and a great chippy just outside the park.
There is a small spar shop on site but not as cheap as the tesco extra 24hr about 1 mile away.
Grimsby is also not far away if your prefer
All in all a very enjoyable experience

Stayed: March 2014, travelled as a couple
1  Thank gilibob0912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorpe H, Guest Relations Manager at Thorpe Park Holiday Park - Haven, responded to this reviewResponded 26 March 2014

Dear gilibob0912

Thank you for your kind words on your review. I have passed on your review to our touring team who were thrilled and appreciate informing potential guests of what they can expect if they hopefully tour with us on our clean and well kept grounds. We are glad you had an enjoyable experience and hope to welcome you back in the future.

Kind regards

Jessica Dale

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Reviewed 8 February 2014

We have had several visits to this site - short breaks and a week-long holiday. The caravans are all well-equipped and lovely and clean. The entertainment is really good - there is something on all day, every day for the children. The main lounge is very light airy and spacious - we never had any problem getting seats (we were a group of 8). The drinks are not very expensive, and the food is reasonably priced. The site is clean and well-kept with lovely gardens. We are looking forward to visiting again this season.

  • Stayed: October 2013, travelled with family
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1  Thank SandraandAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorpe H, Guest Relations Manager at Thorpe Park Holiday Park - Haven, responded to this reviewResponded 26 March 2014

Dear SandraandAlan

It’s always great to hear from our returning guests and would like to thank you for your kind words about our lovely gardens. We appreciate informing potential guests of what they can expect with us here at Thorpe Park. Hopefully we will have lots of sunshine this summer and we are excited to be welcoming you back this season.

Kind regards

Jessica Dale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thorpe Park Holiday Park - Haven

Address: Thorpe Park Caravan Park Cleethorpes, Cleethorpes DN35 0PW, England
Phone Number:
Region: United Kingdom > England > Lincolnshire > Cleethorpes
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Cleethorpes
Hotel Class:4 star — Thorpe Park Holiday Park - Haven 4*
Number of rooms: 400
Also Known As:
Thorpe Haven Holiday Park Hotel Cleethorpes

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