When we arrived at the Amber Guesthouse after a 3 hour drive we found no-one in. Having phoned the number on the door the lady told us she had cancelled the booking a while ago and we had been emailed. We received no such email, I have even checked junk mail this evening. So this left a pregnant lady standing on a doorstep in the snow after a 3 hour drive with nowhere to stay. Thankfully being a fairly young couple with mobile phones we managed to find somewhere, but if we had been a little old lady without such resources it might have been a more serious situation! If a booking is cancelled the B&B should make sure the customer gets the message!!
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