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“Our room was a real disappointment!”

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The Dovedale Hotel and Restaurant
Ranked #7 of 8 Hotels in Cleethorpes
Rotherham
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Our room was a real disappointment!”
Reviewed 27 July 2011

We were somewhat disappointed by our break at this hotel, particularly my husband who booked it as a treat for me. On arrival the back entrance area was untidy, obviously due to some minor work which was going on. On reaching reception we were greeted by someone who appeared very ill at ease at front of office and who lacked any kind of enthusiasm. Having seen the pictures on the internet beforehand I was quite excited about seeing our room, expecting similar standards to those on the pictures. Initial impression was that for the money we had paid the room was pretty small but the decor was relatively good. On entering the bathroom however disappointment grew. There was rust covering the entire front of the radiator, for which I feel there is no excuse. On using the shower a bit kept fall off and then on trying to use the sink tap it turned fully round on itself everytime it was turned on or off. Compared to some B&Bs we have stayed in the standard of the room was not even on a par with the £50.00£60.00 a night rooms we have booked in the past. On trying to add a positive note, I would say that the lounge/bar area was nice and I was impressed by the choice of drinks and cocktails. On settling our bill we were asked if we enjoyed our stay and we were both honest about being disappointed about the standard of the room and that it did not live up to the expectations of the website. The young girl on reception didn't seem overly bothered by our concerns and just smiled inanely. Overall, I would say beware when booking any of the standard rooms - on skimming the reviews, those who have stayed and given good reviews obviously didn't stay in our room!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank joe1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Any
English first
London England
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 July 2011

One night stay with a late check in so not able to review the restaurant. Dovedale has a pretty front seating area full of flowers with tables, chairs and parasols.The staff were courteous at reception and at breakfast which was served quickly and efficiently.

Public areas are attractively decorated, however my room was a disappointment - on the ground floor, accessed from a dingy back alley behind the hotel and next to the kitchen. I was concerned that it might be noisy but no problems here - although it was a Monday night. Inside the room it was rather dark but the bed was confortable, everything was clean and tidy and the large flat screen TV was a bonus. Paint was peeling off the walls in places and the bathroom needs a refurb.

Reading other reviews I'd be asking for a room in the hotel if I stayed again.

Room Tip: Ask for the main building - not a downstairs/outside room
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  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Geebee55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland
Level Contributor
71 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 11 July 2011

We were unexpectedly charmed by Cleethorpes. It's a lovely old fashioned seaside resort - well tended gardens, donkeys on the beach, deckcharirs, a pier and fish and chips. It was just like resorts used to be, and we were immensely pleased with the whole place. So given our good first impressions of the town, our first impressions of the Dovedale Hotel were not so good. Clearly they can't help the demolition of a neighbouring property, nor the boarded up building on the other side, but it really does make the whole street look run down and neglected. Please don't let this put you off because inside it was lovely. We asked for a quiet room, and were placed on the first floor at the back overlooking the car park. The room was small but adequate. Large towels, a large modern TV, white bed linen, pale walls and plenty of tea, coffee and milk supplies. We had a shower room, but if there was a way to make the fan work we never managed to fathom it out. The bed was comfortable and the mattress new. It provided everything we needed for a good nights sleep.
We had a full breakfast the next morning, and we had no problems in getting the extras we asked for, We managed to squeeze our car into the small car park at the back, but parking may be a problem for late arrivals on busy nights. I thoroughly recommend this hotel and hope that we may one day be able to return.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tranquilnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west midlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 June 2011

We would highly recommend The Dovedale Hotel after my husband, sister,brother-in-law and myself were in Cleethorpes for a family christening and the hotel we had booked over the phone had been a real let down and we had to look for alternative accommadation quickly. Fortunately, we were told about The Dovedale Hotel and we went straight there and luckliy they had two rooms available for that night (Friday).
The rooms were excellent. Bright and modern. Bed and linen really clean and comfortable, bathroom clean and modern. The staff were lovely, really helpful and friendly. We got chatting to the chap at reception and asked him if they could cater for a buffet lunch for 35 people on the Saturday. He checked with the kitchen and they said that would be fine and helped us plan the food etc. Incredible at such short notice.
We ate at the famous Steeles Fish&Chip Restaurant that night, which was really pleasant. The Saturday morning, breakfast was a traditional Full English, with plenty of choice of cereals,fresh fruit & yoghurt. The waitress was really attentive with a natural friendliness that made us feel really welcome. Unfortunately for us the hotel only had one room available on the Saturday night, so my husband and I went to a hotel nearby which was fine. That afternoon friends and family arrived at The Dovedale for lunch and we were really happy with the food and the service.Even the weather was on our side and we were able to sit outside which was really attractive place to relax.After a very full day,the four of us decided to eat at the Hotel on the Saturday night. Again,The food was very good and even though there was a large private party going on in the other room the service was excellent with the bar and waiting staff doing a grand job. Thank you Dovedale Hotel in restoring our faith in Cleethorpes Hotels xxx

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank oratory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2011

After a shakey start at another establishment, to celibrate my granduaghter's cristening. I arrived at the Dovedale Hotel, I asked if they catered for special occasions, which they did, I explained my situation, when for? Tomorrow! Yes we can accommodate you all.
I found the Staff to be friendly.
The food was excellent.
The decor, cleanliness, excellent.
I cannot thank you all for making my special day, a wonderful success especially as most visitor's were from away.
Marianne Kay
88 Chichester Road
Cleethorpes

Room Tip: book early
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  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mazzakay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 April 2011

This was a two day stay with my daughter. I first considered Dovedale because I was initially going to take my dog and it says they are dog friendly. I rang them to double check if they accept dogs (didn't give my name) and was told it would be a ground floor room because of my dog. I was a bit wary because I had read a review about the ground floor rooms not being as good as the rest of the rooms.

For other reasons, I decided not to take my dog and booked online.

On arrival, I was given a ground floor room and was so disappointed with it because it had no window and was fairly dark. It was also quite small as there was a double and single bed in. My main disappointment was that it was a wet room which I really have a problem with. I find wet rooms can look a bit dingy and unhygienic and even for two days I knew I would not enjoy it here, although it was tastefully furnished. It also looked a bit run down in places.

Luckily there was a room upstairs they moved me to and I was very happy with this. The difference was that it was it was lovely and light and a spacious bathroom with a separate shower.

The room was tastefully decorated with a small leather sofa.

I booked a twin room so that is probably why I was put in the ground floor room as it was the only twin available but even though I dislike sleeping with my 15 year old daughter in a smallish double bed, I sacrificed having hardly any sleep for the better room (double).

My only complaint with this is that I do feel the ground floor rooms are inferior and should be charged at a lower price. and it should be clearly stated on their website that guests could be put in these rooms and a picture/description.

I would like to point out that I am not sure if there are other better ground floor rooms. This one was actually through a door that took me outside.

Breakfast was excellent - help yourself to cereal (individual packets), orange and apple juice, yoghurts and fruit and for cooked breakfast either a full English or bacon/egg sandwiches etc.

The woman serving breakfast and the cleaner were really pleasant/ friendly .

I would definetely return but would request an upstairs room. Maybe I am just a bit more fussy.

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank julesls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2011

This was a great value hotel, with a lot of plus points. I could be picky and find fault's but for the money ,the family room was excellent. Large screen tv on the wall, clean and tidy and good decor , fitments and fittings. The bar service ,wi-fi and outside beach huts added a classier feel to the hotel.
This is not the Hilton, things have to be looked at in context, but the staff tried very hard to make our stay a good one, and all at prices not much above local b+b's. I would stay there again without hesitation.

Room Tip: Parking is limited, use side streets if full.
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thfc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Dovedale Hotel and Restaurant

Property: The Dovedale Hotel and Restaurant
Address: 12-18 Albert Road, Cleethorpes DN35 8LX, England
Region: United Kingdom > England > Lincolnshire > Cleethorpes
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Cleethorpes
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Dovedale Hotel and Restaurant 3*
Number of rooms: 18
Official Description (provided by the hotel):
Newly refurbished boutique hotel, in the heart of the seaside resort of Cleethorpes. Close to all amenities. Category winners of restaurant of the year 2006, 2007, 2008, 2009, 2010. ... more   less 
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Also Known As:
Dovedale Hotel Cleethorpes

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