I travelled from Sleaford for a family reunion after having not seen my family for 6 years ,we placed our order at 2.15pm on the 1 march there was 12 adults and two toddlers eating,we were advised that there would be a little wait which was expected as it was quite full there,when our meals arrived at 3.15 well...what could I say! The chips were cremated :( not edible at all I complained to the waiting staff who took two plates away to change for us only to come back n say the chef will make fresh chips n bring them out start eating the rest of ur meal! The two babies meals were burnt how could they eat the pathetic excuse of a meal! I went to move my egg off my burnt gammon well..the egg was over cooked the little plastic ones u get in children's play food looks more edible!! I then asked to speak to the manager to get this sorted as everyone was hungry..upset and getting irate ,the supervisor came over and was very polite and apologised and said he would refund us all apart from one if my sisters as she was happy with her all day breakfast,but then he came back and said we couldn't have a refund at all so I demanded the manager ...who promptly came over with an arrogant attitude ,told us we couldn't have a full refund because two of the children had eaten a little of their burgers ..they were very hungry at this point..my two yr old nephew had tried to eat a bit of fish finger that was so hard you could knock it on the table!!so he couldn't be refunded:( ...all I can say is this place shouldn't be serving in edible food like this !i wil be going to trading standards and speaking to head office about this...it ruined what should of been a memorable day for our family very upset indeed!!! PLEASE DONT EAT HERE!!!
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