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“From Average to Brilliant”
Review of Pizza Hut

Pizza Hut
Ranked #50 of 202 Restaurants in Grimsby
Cuisines: Pizza
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 3 April 2014

I would just like to say what a brilliant team who are working at Pizza Hut right now. We came in yesterday at around 6:30pm as a table of 5 for a last-minute birthday meal. We had to wait around 10-15 minutes for a table which wasn't a problem as we were still waiting for some people to join us. However the Manager (Mark I think his name was) gave us all complimentary starters to thank us for our patience. This wasn't necessary but went a long way to making our experience brilliant from just average. Mark and the other girl who was working that night (Tanya I think) were outstanding members of staff with excellent customer service skills. Nothing was too much trouble and despite the obvious fact they were short staffed (Mark acknowledged he had prematurely sent a team member home early) they provided a brilliant service where nothing was too much trouble. We were really made to feel like a priority and that our custom was important to them. They are a credit to your company and we would definitely would recommend this restaurant to friends and family. We will be returning again very soon. A massive thank you for making an average meal out extra-special.

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Thank K K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 45 of 58 reviews

Reviewed 6 March 2014 via mobile

Went for buffet today, was very quickly seated with my choice of table as wasnt that busy, drink was delivered quickly when order with a friendly smile. When i started there was no pasta and little pizza left but after 15 mins it was all fully restocked and the pizzas were delicious! Would definitley reccomend!

Thank Jordan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

Went here as a spur of the moment, wish we had ordered a Domino's in at home instead.
It was a Sunday about an hour and a half before they were due to close, we were shown to a table by a waitress, the empty table next to us obviously had had a rather large family sat at it before we got there, there was food all over the table and all over the floor. There were probably two other couples in there when we first got in there so with three members of staff on I would say they wasn't rushed off their feet! The table remained the same throughout most of our meal which was very off putting.
We had a starter of garlic prawns which I will admit were very nice, when our pizzas were ready the waitress put them on the table before even taking our starter plates away, making it very awkward to get everything on the table.
I ordered an inferno pizza (not sure what the correct name of it was called) it had hardly any spice to it all even though on the menu it said it was their hottest pizza they did.
I thought it was expensive too, the food was not what it should be, the place was untidy and I felt the service was poor too!!

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Thank Lois P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

The Staff were very welcoming, especially our personnal waitress Kodie R who gave us as a family a very warm and friendly service. She checked on us continually even though she was also busy carrying out her other duties. My son felt that his son had had a good experience for his 3rd Birthday and we both felt that the customer service was very good. We would definitley use The Pizza Hut in Grimsby again for afuture celebrations.

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Thank 61Richard1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013 via mobile

We have dined here on many occasions in the last 8 or so years. Generally during the day when people are opting for the buffet but we always go for the cheesy bites pizza - delicious. We went for this on an early Tuesday evening - about 5 - and were the only diners for the whole duration!
The food was good but it was just so quiet. Staff were helpful and attentive but as it was so quiet we didn't expect anything less.

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Thank KittyandWol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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