I read these reviews before I got to the hotel and wasn't expecting much, but my god, it was worse than I thought!!
The company I work for booked this hotel for me at approx 15:30 on the day I wanted to stop by telephone, I arrived at 18:00, upon arrival I was greeted by the receptionist Steve who was having a fag at the front door, when we got to the desk he said there was no record of me, after 10 mins of him looking around and asking my name over and over he finally found my profile on the computer but no details whatsoever. He stated that I needed to pay for the room, however I stop at different hotels 4 nights every week and my company always ring up, books the room and pays over the phone there and then. He stated that card details are taken to secure the room, however he didn't even have them!!
It took an hour for me to check in with various phone calls to my managers, emails had to be sent to the hotel to authorise use of the company card, the check in was just pathetic, this isn't what I want to be doing after 14 hours at work!! It's obvious the staff that took the booking are obviously Incompetent and did not explain the procedure to my company when they rang to book.
So.... The cost of the room was £75 room only and single bed :o shocking to say it was like I'd walked back in time, to say "our rates are competative within the area" is wrong in my opinion, the premier inn down the road is a lot less than yourselves and is no where near as run down as St James' is!!
So we move on to my 'sleep', there's a bar connected to the hotel, very noisy and karaoke was blasting until 11:30pm so I didn't get an early night, then at 5:45am the bin wagon arrived banging and clattering, I just couldn't believe my luck!! After this other delivery wagons started to arrive, so I just got up and left ASAP
I can see that Paul Grantley - general manager - comments on every review on here, please don't say to me your aware that the hotel needs "upgrading to a modern look" as you keep saying it but there doesn't appear to be any upgrading work taking place.
I'm amazed this hotel is still running and ill be sending a letter of complaint to your head office also!!
- Official Description (provided by the hotel):
- For four decades The St. James Hotel has been in the heart of Grimsby's town centre providing accommodation, food & drink for visitors. With friendly and efficient staff who are always on hand to help. ... more less
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- Also Known As:
- The St James Hotel
- St James Hotel