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“Very basic hotel, friendly staff though!”

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The St. James Hotel Grimsby
Ranked #9 of 10 Hotels in Grimsby
Reviewed 6 May 2014

Myself and my husband stayed here for a couple of nights during a quick visit from Canada to see family. Having read the reviews, I didn't expect much so wasn't let down. We picked it for it's convenience, cost and free parking. We also got two complimentary drinks.
Our room was supposedly one of the refurbished rooms but I'm not sure how, it was very basic bordering on tatty, the bed was tiny with springs sticking out, the duvet was too small and the pillows were insufficient, towels also tiny. We were awoken by drunken louts shouting outside our room all night and the power in our room went off during the night, as we were in a rush to leave the next morning, we couldn't get this rectified in time to get ready properly. On a positive note, the staff were extremely friendly, pleasant and polite. We had a small lunch in the restaurant and service was nice and the food was perfectly fine. Good location if you want to be in the centre of Grimsby. This hotel was saved from a slating purely because decent staff are rare. I would have ranked 2 stars if not for the staff.

  • Stayed: January 2014, travelled as a couple
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Thank Beckwasthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEG80, General Manager at The St. James Hotel Grimsby, responded to this reviewResponded 16 May 2014

Dear Guest,
Thank you for taking the time to leave a review of The St. James Hotel. It sounds to me as though you weren’t given one of the lightly refurbished rooms when you stayed in January. Please let us rectify this upon your return to Grimsby by allocating you a quiet refurbished bedroom. I can only apologise that you were left with no power to your room. Somehow the power had tripped in your room and we would have no knowing of this without your saying so therefore unable to resolve the issue until you had departed. Since your stay, all bedrooms have been equipped with large bath towels. I am pleased my staff exceeded your expectations, they are a credit to my hotel. I hope we get the opportunity to change your view of the hotel should you ever need accommodating in Grimsby again.
Kind regards
Paul Grantley
General Manager

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239 - 245 of 436 reviews

Reviewed 1 May 2014 via mobile

Staff are really polite and professional average nights sleep, does need a complete refurb as the place is looking a bit dated however the breakfast was really good
A would stay here again but only a business term and not personal as a think premier inn offers more

Stayed: May 2014, travelled on business
Thank Jay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEG80, General Manager at The St. James Hotel Grimsby, responded to this reviewResponded 14 May 2014

Dear Jay
Thank you for your review regarding your stay at the St James Hotel.
I am up dating the hotel with a soft refurbishment, on a small scale which proberly does not show as much as one large project. I am please that the staff make up for the out dated hotel and made your stay pleasurable.
Thank you once again.
Kind regards
Paul Grantley
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

My husband and I Had our wedding here on 19th April. Right from the start Christine, Samantha and Paul were fantastic Nothing was too much effort, they were friendly, efficient and professional.

Paul even agreed to do a little bit of a special introduction for us at short notice, inviting everybody to 'Be Our Guest'.

On the day we could fault nothing, from the red carpet and cocktail reception (highly recommend the Peach Royale) to the coffee and tea at the end of the meal.

The food was beautiful, we were never left with empty glasses and the service was impeccable and unobstrusive.

All of our guests commented on how lovely the room was laid out and what a wonderful wedding reception it was.

Thank you all and will recommend you to all who will listen.

  • Stayed: April 2014, travelled as a couple
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1  Thank Rachael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEG80, General Manager at The St. James Hotel Grimsby, responded to this reviewResponded 14 May 2014

Dear Rachael
Thank you so much for the review regarding your wedding which you held at the hotel.
It was a pleasure to personally work your wedding day and that we was given the chance to ensure that your wedding was perfect. I am so pleased that from you booking the wedding here and then the day finally arriving that it all went to plan.
Thank you again and all the best for the future from all at the St James Hotel.
Kind regards
Paul Grantley
General Manager

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Reviewed 14 April 2014

Stayed over for 1 night a party of 4 of us found all the staff very friendly throughout the hotel. Easy check in and a bonus of 2 complementary drinks excellent value for stay.
Room very nice and quiet no noise at all.
Great breakfast everything you need to start the day.
We will be back.

  • Stayed: April 2014, travelled with friends
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Thank elaineb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEG80, General Manager at The St. James Hotel Grimsby, responded to this reviewResponded 14 May 2014

Dear Guest
Thank you for your review regarding your stay at the hotel. I am so glad that you found the hotel to a satisfactory standard and that all your requirements were met.
Thank you once again for your comments and i hope i can welcome you back in the future.
Kind regards
Paul Grantley
General manager

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Reviewed 3 April 2014

We stayed in quite a large group. Experiences were

Mattresses extremely soft as to be unsleepable. One person had to move 6 times

Noise from road/people at night and bottle banks in the morning

Breakfast - pretty unclean and depressed staff. No real fruit to offer

Staff on reception were very helpful but what a depressing place

Room Tip: Don't bother going at all
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  • Stayed: March 2014, travelled on business
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1  Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEG80, General Manager at The St. James Hotel Grimsby, responded to this reviewResponded 14 May 2014

Dear Guest
Thank you for your comments regarding the issues you encounter while you stayed at the hotel. will look into the the comments to ensure that we do not have the problems again.
All I can do is apologise for the inconvenience this may have caused you.
I hope I can welcome you back in the future as this is not our our should you consider visiting Grimsby again we welcome the chance to redeem ourselves with you and display to you the good service and efficiency we pride ourselves on.
Kind regards
Paul Grantley
General manager

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Reviewed 9 March 2014

We stayed as a family with 3 double rooms, one with a cot. The hotel was fine for our one night stay to attend a birthday celebration. We were conveniently located at the end of the corridor which ensured that with an 18 month old we were not disturbed by people coming in in the early hours passing our rooms. Rooms are slightly dated but clean and comfortable for the prices paid. Staff were exceptionally pleasant and helpful with all our requests

  • Stayed: March 2014, travelled with family
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Thank Gill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEG80, General Manager at The St. James Hotel Grimsby, responded to this reviewResponded 14 March 2014

Dear Guest
Thank you for leaving positive feedback. We do our best to listen to each guests individual needs, I hope we managed to accommodate your family’s requests efficiently. We hope to welcome you again on your next visit to Grimsby.
Kind regards
Paul Grantley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

I stayed here for one night visiting my wife's family,nice swift check in,we have stayed here before,got our usual room on the second floor opposite the church. the room was clean and comfortable.we got a special offer which included a nice buffet breakfast and a voucher each for a drink of our choice at the bar.lovely stay.we will be back next year.

  • Stayed: February 2014, travelled as a couple
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Thank iveandjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEG80, General Manager at The St. James Hotel Grimsby, responded to this reviewResponded 14 March 2014

Dear Guest
I am always pleased to read comments from our loyal guests. Thank you for your continued patronage, we look forward to seeing you again soon.
Kind regards
Paul Grantley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. James Hotel Grimsby

Address: St. James Square, Grimsby DN31 1EP, England
Region: United Kingdom > England > Lincolnshire > Grimsby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #9 of 10 Hotels in Grimsby
Price Range: £38 - £66 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The St. James Hotel Grimsby 3*
Number of rooms: 125
Official Description (provided by the hotel):
For four decades The St. James Hotel has been in the heart of Grimsby's town centre providing accommodation, food & drink for visitors. With friendly and efficient staff who are always on hand to help. ... more   less 
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Also Known As:
The St James Hotel
St James Hotel

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