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“Rooms for improvement”
Review of Humber Royal Hotel

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Humber Royal Hotel
Ranked #2 of 10 Hotels in Grimsby
Certificate of Excellence
London, United Kingdom
Level Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Rooms for improvement”
Reviewed 4 September 2013

Attended a wedding few week ago, it was nicely done for the couple for the whole event & the wedding coordinator was trying to do his best to ensure all going well on the day as we can see he was running around coordinates everything. the outside building really not a pretty site, quite a put off if you dont go inside. as soon as you enter, there're completely different. modern deco & trendy, bedroom was very comfortable & nice decorated including the bathroom was quite nice.

Breakfast was good selection despite hot foods run out during rush hours, but was refilled very quickly & overall service was very good.

only let down is the bar service staff, service not only slow but few time we been told not able to get a drink at main bar because we were with the wedding group. and our friend been told to go to the banquet bar to order her drink, only been told it is close that she is not being serve that have to go back to main bar!! and my partner have to insist being serve at main bar because we dont want to go to the banquet area, yet.

Room Tip: higher floor away from banquet room if you want a good night sleep especially at weekend as hotel he...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this review, 11 September 2013
Dear guest
Many thanks for posting your review on TripAdvisor – good to hear that on the whole you enjoyed your time with us. Many thanks for your feedback concerning the confusion you encountered with regard to Brasserie and Function bar service times – I’ll certainly share your comments with my Food & Beverage Manager to ensure we always make it easy for guests to receive service and purchase drinks from us.

Kind regards
Anne Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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392 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Lincolnshire
Level Contributor
5 reviews
3 hotel reviews
Reviewed 2 September 2013

Would like to thank Darron very much for the way that the wedding of Nikki and Mark went this weekend. Father of the bride and I had a fantastic time, the service for the wedding party was excellent, and would recommend to anyone who is getting married. Food was excellent both at the wedding and also breakfast and dinner in the brassiere.

Best wishes and thank you Darron once again for making the wedding of Nikki and Mark a special day.

April & Malcolm Scales

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carpwomen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this review, 4 September 2013
Dear guest
I was thrilled to read your review, as were the rest of the team, particularly Darron, our Food and Beverage Manager. He really cares about each individual wedding and takes ownership for ensuring all goes to plan on the day. It sounds like you had a wonderful wedding from start to finish – thank you so much for putting your recommendations onto TripAdvisor, the comments of our valued customers really do help drive our business forward. I trust we will welcome you to the hotel on future occasions.

Best wishes
Anne Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pontypool
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 August 2013

Good hotel with ajoining golf course. Breakfast is really good & freshly prepared, evening dinner takes too long & would not recommend it. Rooms overlooking the golf course are best but you might be woken early by the grasscutters starting up at 6:00am. staff are very friendly.
Overall a good hotel for the cost.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poolaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this review, 4 September 2013
Dear guest
Good to note that overall you consider us to be a good hotel which offers value for money – which is a key part of our philosophy. I was sorry to read about the couple of niggles you encountered particularly regarding the length of time taken for dinner. We do pride ourselves on serving freshly cooked meals to order, which can sometimes take a slight delay at peak times. Such times can be advised at check-in to help diners plan their meals to avoid these. The golf course is a great asset to have on our door step, but in the recent spell of good weather they have prepared their greens slightly earlier than normal.
Hope to see you again.
Best wishes

Anne Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
121 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 28 August 2013

I can't recommend this hotel highly enough. My husband booked it for one night as we were attending a wedding nearby (although the Humber Royal caters for weddings too.)

We booked a standard room but it was very large and light, due to having floor to ceiling windows which actually opened. (I get so sick with hotels where you can't open the windows.)

There was a beautiful view over a large leafy tree with the gentle slopes of the golf course beyond, and a table with two chairs in front of the window. So few hotels I've been in tempt you to stay in your room rather than go out, but that's precisely what we did. Once we were dressed for the wedding, we sat at the table and had a drink together right there, looking out of the window, rather than going out. There was free wi-fi too which is a huge plus for me. I now refuse to stay in hotels that don't offer it.

The staff were brilliant, both the receptionist on duty on the lunchtime of the 24th August and the one on duty on the morning of the 25th had brilliant social skills and were genuinely friendly rather than that awful fake friendliness some people in the catering trade affect. The hotel has obviously got excellent staff recruitment skills, because the staff who served us breakfast on the morning of the 25th were all fantastic too.

The buffet breakfast was quite simply the best I've ever had in any hotel anywhere, and that includes swanky 5 star hotels in London. The sausages were good quality, the eggs were cooked to perfection, (no slime on top and the yolks cooked but not overcooked) and the delicious mushrooms were fried in butter. There was also bacon and hot tinned tomatoes on offer, as well as a continental buffet breakfast with fresh melon, strawberries, kiwi fruit, water melon and physalis, plus pain au chocolat and croissants, toast, cereals etc.

For non-caffeine imbibers like me, there was also a jug of iced water with fresh lemon slices in, a lovely touch.

All in all, faultless. If we're ever in Grimsby again, that's where we're staying.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sparklingmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this review, 4 September 2013
Dear guest
Wow what a fabulous review – it sounds like you were able to take full advantage of your room and the view on offer. I can’t say I blame you, chilling out with your partner, drink in hand – what else could you wish for. I always say that when you look out through our bedroom windows you could be anywhere in the world!
Many thanks for your compliments about our 'fab' team at the hotel, they really do enjoy working for Icon hotels and comments such as yours are a great boost for them and help demonstrate how we are measuring up against our customer service targets.
Head chef and his team seem to have also hit the mark with breakfast, ensuring your visit from start to finish was a success. Let’s hope you do return in the future when I am confident your faultless visit will be repeated.
Many thanks for taking the time to post your review; your comments really make all our efforts worthwhile.
Kind regards
Anne Bennett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2013

the hotel of an excellant room with nice veiws.
the thing that lets it down is the price they charge for drinks and meals.
my husband refused to buy a glass of wine as they were trying to charge £20 for a measure the size of a small normal glass.

Room Tip: we had a room overlooking the golf course and it was lovely
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this review, 29 August 2013
Dear guest
I was very surprised to read your comments regarding the price of wine here at the hotel as our wines vary from £4.00 (175ml) to £6.10 (250ml); even our House Champagne is only £12.50 per glass. Our house wine is a mere £14.95 for a bottle, with a further 9 wines available under £20.00 for a bottle.
As per Licensing requirements these prices are displayed in all of our bars and are printed on all wine lists which are on show for our guest’s convenience and assistance. I would be happy to discuss this further with you if you wish; my contact number is 01472 240024.
Hopefully you’ll visit again and check this out for yourselves.
Best wishes

Anne Bennett
General Manager
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andy654
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 August 2013

Don't let the look of the outside put you off, it is a relay great hotel, well presented communal areas, nice Restaurant, great friendly bar. The bedrooms are very clean and well finished, good WiFi in rooms is always welcome, I would not hesitate in staying here again or recommending the hotel to anyone. We used it as base whilst visiting family, other family members stayed in nearby hotels and each had horror stories to tell! The only criticism I would have is no air conditioning in the rooms, in the heat of this summer it would have been nice.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andy654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this review, 29 August 2013
Dear guest
It was good to hear that you enjoyed your visit last weekend. This was a busy bank holiday weekend for us so it was even more pleasing to hear that our high standards prevailed! I was thrilled to read that you consider us the best in the area; hopefully we’ll have the pleasure of seeing you and some of your relatives when you are next in the area.

Best wishes

Anne Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 August 2013 via mobile

We stayed previously at this hotel a couple of years ago since then the whole hotel has been refurbished and the rooms are much better and more modern and comfortable and the staff are very professional.

  • Stayed December 2012
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank harvey47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this review, 29 August 2013
Dear guest
Thank you for your lovely comments following a recent stay at the Humber Royal Hotel.
I really do appreciate you taking the time to write a review highlighting our product and the levels of service. I'm so pleased you were well looked after, we look forward to welcoming you back very soon.
Kind regards

Anne Bennett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Humber Royal Hotel

Property: Humber Royal Hotel
Address: Little Coates Road, Grimsby DN34 4LX, England (Formerly Elizabeth Hotel Grimsby)
Phone Number:
Region: United Kingdom > England > Lincolnshire > Grimsby
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Grimsby
Price Range (Based on Average Rates): £
Hotel Class:4 star — Humber Royal Hotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
The Humber Royal offers free Wi-Fi and free ample private parking. The town centre is a 5-minute drive away, while the coast is only 15 minutes away.The contemporary bedrooms assure you of a restful night's sleep and a refreshing start to the day. Relax with stunning views across the fairways of Grimsby Golf Club from your own balcony.Each en suite room at Humber Royal Hotel features flat screen TV and tea/coffee. Most rooms have balconies, overlooking Grimsby's 18-hole golf course.The Brasserie serves locally sourced food cooked to order, and an extensive wine list offering the classics and some exclusive alternatives. There is a terrace area offering fabulous views.The staff are friendly and welcoming, and 24-hour room service is available ... more   less 
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