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Humber Royal Hotel
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Reviews (475)
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All reviewsgolf coursegolf clubcomplimentary toiletriessmall balconyoffice blockcomfortable hotelchristmas partybreakfast was excellentnight porterno air conditioninggood sizesuperior roomlincolnshire sausageschecking outstayed here for one nightup to datecar park
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Reviewed 25 October 2013

The exterior may be a little off putting but being a ex local girl trawled the internet and this looked the most modern up to date hotel and average priced excellent value for money and nothing was too much and very comfy bed and pillows will definitely book again when revisiting the area

  • Stayed: October 2013
    • Value
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Thank Ebinka5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HumberRoyal, General Manager at Humber Royal Hotel, responded to this reviewResponded 15 November 2013

Dear guest,
Many thanks for your kind comments on your experience and excellent value for money. We can’t change our outside but we rather focus on things that matter to our guests such as a modern, relaxing design throughout the hotel with comfy king size beds. Many thanks for posting your feedback onto TripAdvisor helping us to spread the good word.

Elizaan Mowbray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2013

Stayed here for one night on a business trip. Reception staff were very friendly, the rooms had been recently refurbished and were to a high modern standard. The food in the restaurant was nice and served to a high standard and the waitresses were very professional and polite. The hotel from the outside, just not give the inside justice. But as they always say "Never judge a book by its cover" And this is true with this establishment. Would stay here again if ever in area. Rooms however did not have air con, which is the only negative I can think of

  • Stayed: October 2013, travelled on business
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Thank Kevinlinda54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HumberRoyal, General Manager at Humber Royal Hotel, responded to this reviewResponded 6 November 2013

Dear guest

Many thanks for posting your review onto TripAdvisor. I’m really pleased your experience with us was so positive and that you were able to sample most of our facilities. I appreciate your comments with regard to air conditioning and confirm that all our rooms have either opening windows or balcony doors to allow fresh air into rooms. It was good to note that you would stay with us if and when you have a need to return to Grimsby and look forward to welcoming you back then.
Best wishes

Anne Bennett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

We have stayed at this hotel on many occasions. All the staff are just so friendly and nothing is too much trouble, they are helpfull, you can have a laugh with them and yet they still maintain there professionalism. The rooms are always lovely and clean, the bed is very comfy, although they could do with some comfier pillows. The breakfast are lovely and even if you want something a little different to what is on the menu it isn't a problem. We have had a snack lunch and an evening meal and all are exceptional and delicious. The reception staff are brilliant, if we have had question, query or want local information they always have the answers. All in all it is a pleasure staying there.

Room Tip: The balcony rooms are the best in our opinion, it is just great to sit and look out onto the golf course.
  • Stayed: August 2013, travelled as a couple
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Thank Jan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HumberRoyal, General Manager at Humber Royal Hotel, responded to this reviewResponded 6 November 2013

Dear guest

As a valued regular visitor to the hotel your comments mean so much to me and the team. Your experience with us confirms that all the hard work, training and genuine customer care offered throughout the hotel is really appreciated. As you point out the team are the real assist to our fantastic product, offering personal attentive services in a professional manner - I’ll certainly ensure your comments are shared with all concerned, helping us to keep focused on the next guest. We look forward to welcoming you back to the hotel in the New Year. Many thanks once again for taking the time and trouble to add your review onto TripAdvisor.

Kind regards

Anne Bennett
General Manager

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Reviewed 18 September 2013

I am writing this review at 6am after being woken at 5.45 for the second day running by very loud banging noises that made sleep impossible. The building is fairly old and just seems to transmit the noise although I'm sure they could address the banging fire doors.
Even without the noise, this hotel is average at best with bland brown decor and a total absence of character.
The food was also average. First night they forgot our order and the meal took hours. Second night I had the most tasteless curry - bland seems to be the hotel's theme.

  • Stayed: September 2013
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Thank Kelv-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this reviewResponded 20 September 2013

Dear Guest

We are all disappointed by your feedback and can assure you that we always aim to deliver a much higher standard of both service and food quality. I’ll certainly pass your comments concerning noise to my maintenance team to ensure we resolve any such problems. The hotel has been totally refurbished internally to a modern, contemporary feel which hits the spot with many of our guests; naturally I am sorry you feel this is bland.
Please accept my apologies for the issues you encountered concerning food service and quality, I’ll certainly share them with the relevant Heads of Department to ensure we learn from our errors.
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Please do consider us when you next return to Grimsby as I am confident you will see improvements have been made.
Kind regards

Anne Bennett
General Manager

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Reviewed 16 September 2013

I stayed here on the recommendation of a member of the Armed Forces Events Team & was not disappointed.
Room was spacious, clean & comfortable.
Staff were friendly & welcoming.
Food & service was very good.

Would I recommend? YES

Would I stay here again? YES

  • Stayed: September 2013, travelled with family
    • Value
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Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberab, General Manager at Humber Royal Hotel, responded to this reviewResponded 20 September 2013

Dear guest
It was good to hear that you enjoyed your recent stay and your colleagues’ recommendation was justified. It sounds like we hit the mark at all levels – many thanks for spreading the news to others by your kind comments. Hope to see you again soon.
Best wishes
Anne Bennett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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