We stayed for two nights as we were in grimsby for a friends wedding! We didn't know the area so took this hotel from a suggestion list on our wedding invite.
Upon arrival after a long drive, we were greeted with "what's your name"?!! No 'hello' or 'welcome to the Humber Royal', and no smile either.....same customer service skills on the way out too!! We checked in on Friday 20th dec around 6:30pm ish and checked out just after 11am on the Sunday (22nd) dec!
When we arrived at our room-225, it was very spacious on first glance and all amenities we'd need, however it smelt smokey and all the windows were open, so it was freezing in there....yes in the mid-late December they'd opened the windows....maybe they were trying to get rid of the smoke smell!
Onto room service-took an age to leave phone ringing to order some food but eventually it arrived-it did the job but certainly isn't anything special (and they charge you £5 tray charge) we don't mind paying this if what you get is good!!!
One really annoying issue in the room was the very bright blue light on the tv, when you want to sleep it's not the best thing to have shining very brightly.
So on check out, there was no-one at reception and no bell to attract attention, however someone came after a prompt from another member of staff. We weren't asked how our stay was or if everything was ok, not even a smile and 'good morning', we were just presented with the bill. And not even a thank you once we'd paid..lol! These reception ladies definitely need to have some customer service training!
Would we stay there again if we were in the area......no probably not but it did the job that we needed for a couple of nights!
Merry Christmas reception ladies.....remember smile, it might never happen :-)
- Official Description (provided by the hotel):
- The Humber Royal offers free Wi-Fi and free ample private parking. The town centre is a 5-minute drive away, while the coast is only 15 minutes away.The contemporary bedrooms assure you of a restful night's sleep and a refreshing start to the day. Relax with stunning views across the fairways of Grimsby Golf Club from your own balcony.Each en suite room at Humber Royal Hotel features flat screen TV and tea/coffee. Most rooms have balconies, overlooking Grimsby's 18-hole golf course.The Brasserie serves locally sourced food cooked to order, and an extensive wine list offering the classics and some exclusive alternatives. There is a terrace area offering fabulous views.The staff are friendly and welcoming, and 24-hour room service is available ... more less
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