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“Great hotel great staff”

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Premier Inn Grimsby Hotel
Ranked #1 of 10 Hotels in Grimsby
Certificate of Excellence
Lincolnshire
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great hotel great staff”
Reviewed 28 April 2012

Stayed at this hotel 4 nights (Mon-Fri) in my home town while waiting for our new house to be ready to move into. It was just as I'd expect from Premier Inn, immaculate, comfortable and with great staff. It's very difficult to find a family room anywhere else in Grimsby and to be fair there is not much choice in the town for reasonably priced, modern facilities so the Premier Inn is the only place which ticks most of those boxes. No wonder it seemed to be popular and no wonder that the room rates are slightly higher than I'd normally pay at a Premier Inn outside of a big city on week nights, of course if we'd planned and booked ahead we may have got a better rate. The fact that it appears to be busy doesn't detract from a good night's sleep.

The Brewers Fayre next door serves the delicious Premier Inn breakfast... well worth the £8.95 for all you can eat from continental and cooked selections... they are as always with Premier Inn very good value and quality and served by really pleasant staff. Also the free child breakfast is a bonus.

We ate here every morning and evening and were not disappointed, it's quite busy in the evening but after about 8pm it seems to be just hotel guests left so it was a good time to pop in and have dinner and chat to other guests.

The only downside with location is that it's a bit out of the way for Grimsby or Cleethorpes centres, but perfectly placed for the more industrial areas. Driving is a must if you don't want to spend on taxis, but a taxi into the town centre was less than a fiver each way and about £8 each way to Cleethorpes clubs and bars. There is no public transport near the hotel and it's not very pedestrian friendly either.

There was a huge flat screen TV in our room and lots of tea and coffee making bits and pieces and the fab Premier Inn hair dryers, they are the best hotel hair dryers I've ever used.

Wifi was free in the Brewers Fayre next door and was very fast, in rooms you can have the 30mins per day free access or pay £3 for 24 hours access. The only problem we found was that our laptop would only pick up a signal (and a very weak one at that) from one corner of the room which was a bit frustrating but nothing major but had we needed internet access for anything important it would have been a problem as we couldn't get a signal at the room desk. We didn't complain as it wasn't a big deal to us but I'm sure if we had there would have been a solution to hand.

Recommended as a stop over in Grimsby and for a place to put up corporate clients.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mich67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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385 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Wrexham
1 review
Reviewed 24 April 2012

A clean warm comfortable bedroom with a huge flat screen TV, a good bathroom and 30 mins free WiFi connection! Add to that wonderful helpful staff who were always smiling and a good restaurant next door. What more could you ask?

Room Tip: We were upstairs facing the rear and we never heard any noise from anyone else.
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annwilkinson44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 April 2012

If you've got business around Grimsby and want somewhere good, clean and close to the motorway this is for you. Fantastic staff, excellent food, clean warm rooms and a breakfast that far exceeds the cost of your stay. It's a little out of town so getting to the restaurants and bars is a taxi, but not an expensive one. Overall excellent value for money.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Damian919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton
Level 5 Contributor
77 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 17 April 2012

We stayed last weekend, booked two rooms. The rooms were excellent, nice big flat screen TV's clean and warm, girl on reception at check in great. However the room my partner and I stayed in (29) let loads of light in through the door which kept us awake. We complained to a man on reception who was sullenly, miserable and completely unhelpfull (in fact rather rude). His reply was 'You should have got up (at 2am!) and told the night porter and asked to swap rooms!!) All we wanted was an apology and then we saw an advert stating 'Guaranteed Nights Sleep', but only if you get the right member of staff!

Breakfast was terrible, don't have it, its a waste of money. There was no fruit and I was told it had run out! we waited 20 minutes for the cooked breakfast and it was cold. Shame because when I've been to Premier Inn's next to Beefeaters I have always had a good breakfast.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Higham1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Grimsby Hotel, responded to this review, 20 April 2012
Thank you for your review.
At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this.
Please be assured that your comments will be duly followed up by our Customer Services Team and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourbridge
1 review
Reviewed 16 April 2012

We stayed recently on Easter Sunday with our 3 children as we were visiting family in Grimsby. We received a warm and friendly welcome on arrival and all our children received an Easter Egg; which they all thought was fantastic!!!!! The room was very clean and comfortable. We'd book via text a table for our evening meal at the brewers fayre next door and yet again were welcomed promptly and politely, all staff making sure we had everything we needed. We also had breakfast there the next morning where we had more of the above. I can't praise this premier inn enough, after being to a few where the staff seem to have missed out the page in their handbook on how to treat guest!!! Grimsby staff have not only read this but understood it !!!! We can't wait to visit again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank clare f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 April 2012

We stayed for one night recently and were so impressed by the whole experience. We were welcomed by a charming receptionist who saw to our every need. The room was first class and the breakfast next morning was also very good. Nothing seemed too much trouble and we were served with a smile. Many superior hotels could learn a lot from this chain as we've had good service in the past from different areas. Staff training must be applauded because it certainly pays off.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank hullcitysupporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level 1 Contributor
3 reviews
Reviewed 14 April 2012

Stayed recently as we were visiting family in Grimsby. The receptionist was very friendly, we received a warm welcome. The room was clean and very comfortable. The only downside was we booked a table for 8 in the restaurant as family were joining us for a meal. We finished the main course but after 30 minutes no one had come to clear the table so I had to find a waitress and ask if the table could be cleared. She apologised for the delay and it was cleared straight away. As it was Good Friday the restaurant was very busy, but the friendliness of the staff was very good and we would certainly stay there again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Grimsby Hotel

Property: Premier Inn Grimsby Hotel
Address: Europa Park Appian Way | Off Gilbey Road, Grimsby DN31 2UT, England
Region: United Kingdom > England > Lincolnshire > Grimsby
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Grimsby
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Grimsby Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Close to the Freshney Place shops, Grimsby Dock Tower and the award-winning Fishing Heritage Centre ... more   less 
Also Known As:
Premier Inn Grimsby Hotel Grimsby

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