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“Really poor customer service”
Review of The Beeches Hotel

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The Beeches Hotel
Ranked #10 of 10 Hotels in Grimsby
lincolnshire, uk
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Really poor customer service”
Reviewed 31 May 2014

The last time we went for a meal we were greeted by the manager Richard, who couldn't do enough for us to ensure we enjoyed our meal. Sadly he is no longer there and the standard of customer service is much reduced. What a shame!

  • Stayed May 2014, travelled with friends
    • Value
    • Service
Helpful?
3 Thank 10caz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Kent
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 May 2014

We stayed here for 2 nights to attend a wedding nearby. We chose the deluxe option for the room which meant we had a really large space with dual aspect and the bathroom had a window too (which meant it was nice and bright!). The decor is nice enough, the bed was comfortable, plenty of wardrobe space and tea/coffee making facilities all good. Breakfast both mornings was very nice and the service all very jolly. Couldn't really fault it as a nice local hotel.

Room Tip: I'd go for the larger room - only £10 more at the time I booked.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatieMoragKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 10 May 2014

After receiving a 3 course meal voucher for my birthday for the beeches i was quite looking forward to it, and how disappointed i was. We thought we would get their early on the sunday around 12ish to be precise. My partner and i ordered chicken and bacon salad to start with which was pretty bland and not much going on their. I then ordered chicken supreme or not so supreme as it turned out, dry and over cooked. My partner got the small rack of lamb in her own words it was chewy and well over cooked(probably not fresh or last nights left overs).We got the most basic of vegetables as our side dishes.I over heard someone else order the lamb only to be told they had sold out lol obviously only had the 1 to begin with.Lastly thank god we had lemon meringue tart which was very poor,it was if my 4 year old grandson and been drafted in to make them.I feel i have room to speak has my family have a very successful restaurant within the area. In my opinion the beeches is well overpriced the food is very very poor and would not recommend my friends or enemies for that matter to eat here. All i can say is that for my experience thankfully it was a free meal and i would never visit this place again!!!!!!!!!!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank diner234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Grimsby hotels

1 review
Reviewed 10 May 2014

Stayed here for four weeks and was my first time working away from home the staff made me feel at home and went out of their way to ensure we all had a pleasant stay . There is molly who catered for our every needs and always greeted us with a smile and Chris, Lauren , Darryl all made us feel comfortable and went well out of their way for us on several occasions even preparing an Indian curry night and a Mexican night . And a chef called many came in early to prepare our breakfasts and cooked our speciality night on her own so a big thank you to the staff at the beeches I will definatly be coming back with my family for a holiday

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mattykarlsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimsby, United Kingdom
2 reviews
Reviewed 6 May 2014

Party of 12 pormised fantastic food and fantastic evening but turned out to be poor food and even poorer service. Chef could not manage steak and chips!! Manager apologised profusely and promised recompense but again an empty promise and no delivery!! Used to be our favourite restsaurant but Twelve diners will not be vernturing back.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Les171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 April 2014

My friend and I took advantage of a half price coupon printed in local paper (two dine for £8 instead of £16) to take afternoon tea at The Beeches Hotel. Well I am glad we did not pay full price for what was a disappointing afternoon. No choice was given to sandwich fillings ( I don't like egg and my friend didn't like tuna, so we had to have each other's share) and the third finger was cheese and raw onion (I don't like raw onion so had to pick it out). The cakes were a little dry and again no choice asked. Scones were quite large as were the cake portions. I think smaller squares of cakes would have been better. We noticed other tables had different sandwich fillings/cakes to us (so clearly not a case of only set things available). The china service has seen better days. All mismatched and my cup even had a crack running the full length which my tea began to seep through. Will not be returning sadly.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank GeminiDragonfly77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2014 via mobile

This could be a lovely place but not only is it over priced (£80 a night) the rooms although clean were of very poor quality and the carpets EXTREMELY stained. Wonderful staff but the food was also not good enough to warrant the upmarket price!

Stayed March 2014
Helpful?
1 Thank Ruth_Locket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Beeches Hotel

Property: The Beeches Hotel
Address: 42 Waltham Road | Scartho, Grimsby DN33 2LX, England
Region: United Kingdom > England > Lincolnshire > Grimsby
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Grimsby
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Beeches Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
The Beeches Hotel is an 18 bedroom hotel with a contemporary bar & bistro. All 18 bedrooms are en-suite, comfortable & cleaned to a high standard. The 18 bedrooms consist of doubles & twins and a further option of z-beds or travel cots are available on request & we have rooms on ground floor. We have a warm, welcoming and comfortable bar & lounge area where you can enjoy a variety of food & drinks prepared in our bar & kitchen. Our restaurant & bar is decorated with fresh flowers & has a real fire. For 2014 we have a new exciting & fresh menu. We are open for lunches & afternoon teas made up of cakes made in house & fresh sandwiches. We also have a conservatory which is available for conference & banqueting events & has an excellent outside patio which has the sun all day. New for 2014 we also offer golf packages so if you are looking for a value for money golf weekend we will organise all of this for you. The Beeches Hotel will fulfill the requests of any of our guest so please ask. We look forward to seeing you. ... more   less 
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Also Known As:
Beeches Hotel Grimsby

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