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“Disgraceful customer service”
Review of Larchwood Hotel

Larchwood Hotel
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Larchwood Hotel
Ranked #6 of 12 Scunthorpe B&B and Inns
Gourock, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Disgraceful customer service”
Reviewed 13 March 2012

I booked two rooms at the Larchwood several months ago and my colleague also booked a room this week to stay.

Upon checking in, we were greeted by the rudest woman I've come across in any hotel/B&B (I stay in one every week for work in a different city). She had given one of our booked rooms away earlier in the day and did nothing to apologise. She was in no way helpful and all 3 of us left.

This business is a shambles and should be avoided at all costs.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markmacdonald86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

Traveller rating
    4
    4
    1
    0
    2
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Families
0
3
2
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Nottingham, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 January 2012

The room was clean, the bed uncomfy, the bathroom was small and the shower head and pole was broken so you couldnt move it. There was only one bath towel and one hand towel to share between the two of us. They left a towel, loo roll, tea, sugars anf milks outside on the floor the next morning.

Room Tip: Always make sure too be taken to be shown your room as you can question them while you look around.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 19heather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Larchwood Hotel

Property: Larchwood Hotel
Address: 1-5 Shelford Street, Scunthorpe DN15 6NU, England
Region: United Kingdom > England > Lincolnshire > Scunthorpe
Amenities:
Hotel Style:
Ranked #6 of 12 B&Bs / Inns in Scunthorpe
Price Range (Based on Average Rates): £
Number of rooms: 11
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