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“Lovely Hotel terrible attitude to customer”
Review of Austwick Hall

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Austwick Hall
Ranked #4 of 6 Austwick B&B and Inns
Certificate of Excellence
Reviewed 17 October 2010

This Hotel is exactly what we had in mind for our Romantic Break, stunningly kept and beautifully furnished in a great location. BUT!!!! When we booked we reserved meals for both evenings. Friday's dinner was basic for the type of venue but we decided that as there was a 5 course special dinner we would keep our reservation for the Saturday, we went down for dinner at the appointed time only to be ignored for 25 minutes till we were rudely informed that we had not reserved for dinner so could not eat (There were 2 couples eating that night), we were not happy! The solution from our arrogant hosts was that we wait till everybody else had eaten and see what was left. This was not what we had in mind for a country house break But it got worse - The patron decided that the best way to win me round was to argue 6 inches from my face and tell me I should be lucky to be in his Home - Oops silly me 'Luxury Country House Hotel' is what it says on their own website, nope it's his house and I should be happy to celebrate my Saturday night with what's left in his obviously very bare fridge. At this point it got worse as Eric (The patron's partner I assume) decided we should be evicted. Customer care seemed far from their minds. At this point Michael (who in fairness was happy for us to stay)and Eric started to argue between themselves so we decided we would go and eat elsewhere while they coped with the rush of 4 diners and decided if we would be allowed to stay in our room on our return. 2 Good things happened after this - We got the last table at The Game Cock in in Austwick and had brilliant service and food and Michael won the argument and when we got back we were allowed to stay in the room that we had paid for. The atmosphere in the morning was such that my partner felt so intimidated that we decided to not bother with breakfast! Eric and Michael we understand that miscommunication in bookings can happen - Had you not got arrogant with us and offered to hit the phone and get us a table nearby then we may well have been happier, when we returned had you checked if we had found somewhere then you might have redeemed yourself - Maybe after a nights sleep you might have apologised for telling me 'stop talking and listen' but no your attitude ruined what should have been a great break!

  • Stayed: October 2010, travelled as a couple
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13  Thank iainwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 - 81 of 98 reviews

Reviewed 22 September 2010

Like many people we have busy jobs and not that much free time so when we have the chance to have a weekend away it has to be good. And this is as good as it gets. Michael and Eric are wonderful hosts - helpful, friendly and obviously accomplished chefs. The decor is just right for an historic house with a modern day function. The lounge areas are comfortable and have quirky features (like the orangutan with a plastic banana). We had the Blue Room and could see grouse, squirrels and rabbits from the bath.The room was very well furnished and the extra touches - toiletries wine and chocolates make a real difference.
We had dinner both evenings - the 5 course dinner on Saturday was brilliant. I can rarely finish 3 courses but with the right portion size and fantastic menu composition I ate the lot!
The hotel is really quiet no traffic noise, sounds frm other rooms or anything else that would be intrusive or disturb a relaxing break.
There are 5 rooms to choose from so we plan on at least another 4 visits to try them all.
Unreservedly recommended.

  • Stayed: September 2010, travelled as a couple
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1  Thank Kittys64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2010

As part of an early midlife crisis my best girl chum and I decided to tackle the Yorkshire 3 Peaks. We are fussy ladies who dont camp and expect a certain standard of accommodation. Austwick Hall did not disappoint.
What a beautiful property, lovingly restored with charming fabrics and bits from around the world.
All the rooms are stunning and even though the one left when we booked had the "as yet to be renovated" bathroom (about which the owners were very honest) it was top!
The location is stunning, the ambience perfect and the hosts exactly the right mix of efficient and not intrusive.
The garden is clearly a work of love as is the food.
A great location for a child free romantic weekend and I shall be taking my husband.
A great base for doing the 3 peaks but knowing you can come back to a decent vintage and a roll top bath.

  • Stayed: June 2010, travelled as a couple
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1  Thank gillandem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2010

From a warm welcome we entered a fantastic building and were shown to a magnificent room with every comfort, marrying history and contemporary decor (without any chintz!). The house and gardens are overflowing with fabulous artifacts and sculptures. The food is wonderful, the best ingredients cooked to perfection.
Don't hesitate - just go!!

  • Stayed: July 2010, travelled as a couple
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1  Thank IanHelenandaHarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2010

Everything you could want in luxury - you'll find at Austwick Hall, but it's not fussy. Historic Austwick Hall is a combination of style, quality, beauty, history, and fun. Our room was gorgeous and included a bathroom larger than most hotel suites. The food is delicious and the service perfect. The gardens are a complete treat! There is a formal garden, a water garden, and a woodland walk that delighted us with enchanting, larger-than-life sculptures. The hosts, Eric and Mike, were friendly, good-humored, and very helpful in planning our day trips from the Hall. We've visited Britain many times and were very impressed with this discovery in Yorkshire.

  • Stayed: June 2010, travelled as a couple
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1  Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2010

We booked last minute for a single night stay - made to feel very welcome on arrival. Only confirmed dinner request on arrival and were treated to a special evening of lovely food and warm hospitality. Enjoyed a well cooked breakfast before leaving. Looking forward to a return visit

  • Stayed: June 2010, travelled as a couple
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Thank Graduates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2010

We stayed in the four poster room. We had looked at the virtual tour and the real thing did not disappoint. The room was clean, spacious and the kingsize four poster bed definately had the wow factor. It was such a comfy bed as well, a real good nights sleep. The hosts Micheal and Eric were very warm and welcoming. Upon arrival we were asked if we wanted fresh coffee. This was prepared and served in the drawing room with some really yummy biscuits. This welcoming touch was lovely after a tiring journey. We were also given a guided tour of the house. The garden is something else, it's obvious a lot of love and care goes into it. We had the evening meal in the hotel and this did not disappoint. The food was cooked to perfection and just the right portion size as was the breakfast. We loved the attention to detail in the room, the personal touches. Wine, chocolates, fresh milk, robes, slippers and toiletries to say the least. The fact it also has WiFi access is also a bonus. The hotel only having five rooms makes it feel very intimate. We loved our stay and will most definately be going back again.

  • Stayed: May 2010, travelled as a couple
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Thank stephanieTeesside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Austwick Hall

Address: Town Head | Via Lancaster, Austwick, Yorkshire Dales National Park, Settle LA2 8BS, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Yorkshire Dales National Park > Settle > Austwick
Amenities:
Hotel Style:
Ranked #4 of 6 B&Bs / Inns in Austwick
Number of rooms: 5
Also Known As:
Austwick Hall Hotel Austwick
Austwick Hall Yorkshire

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