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“Peak season with no quality entertainment at all!”

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Primrose Valley Holiday Park - Haven
Ranked #3 of 16 Speciality Lodging in Filey
Reviewed 16 September 2011

Last time we shall be going on a Haven holiday. We paid £1,000 for a Mid-range caravan staying from Aug 6th to 13Th Aug. Our double bed was the most uncomfortable bed in the world, it felt like you were sleeping on tin cans, I woke with marks on my legs! The heating was good and the shower BUT you couldn't have both at the same time, and if the heating had been on we had to wait for the boiler to cool down before we could use the shower, stayed in plenty of caravans in our time but never had this problem before. As for entertainment well if your happy with entertainment purely for kids upto 10 then go for it, if like me your kids are older, 12, 14 and 15 they and you will be bored, bored, bored. Where is the 'good' entertainment, the few singers we saw were the Haven team (oh dear!). Swimming pool is really hyped up, our local swimming baths is better! We booked some pre-paid activity passes and couldn't use them as everything was fully booked! No security at front gate, anyone could just come in. Staff were friendly. We didn't feel we had our money's worth at all. Sorry Haven your past the sell by date.

Room Tip: Go somewhere else
  • Stayed: August 2011, travelled with family
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1  Thank Jacqui C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,137 - 2,143 of 2,291 reviews

Reviewed 16 September 2011

I stayed here for 3 nights over August Bank Holiday weekend in 2011, with my wife and two young children (16 month old & 3 year old).
Caravan was a 3-bedroom "Platinum" model, on the "Lake View" area I think it was called.

Platinum grade gets an earlier checkin, from 1pm. Was painless. I imagine lengthy queues at later times - even at 1pm there was nowhere left to park near reception.

Caravan was a decent size. It had a "proper" lounge area, with sliding doors to shut if off from the kitchen, and normal free-standing sofa/chairs. Had central heating too. Own adjacent parking space. Acceptably spaced apart unlike the sardine-like cramming of the cheaper caravans.
Dining area, table & 4 chairs was cramped, just enough room for 4 people.
All seemed clean enough, although it could have smelt a bit fresher - smells like the carpets have got damp in the past.
NOTE: There isn't enough floor space in the 2nd/3rd bedrooms for a travel cot; unless you want to put it in the "master" bedroom you have to be a bit inventive....we took the mattresses off 2 single beds, pushed the bases together, laid some sheets of hardboard (that we brought with us for this purpose) across the bed bases, stood the travel cot on top and strapped it down to stop it tipping over...just the job...forward planning and all that.

Caravan was well used - none of the bedroom or bathroom doors would shut, as the bottoms of the MDF frames had swelled (presumably it's flooded at some point). Some door frames were actually coming apart too. Plinths under the kitchen cupboards were broken, a few catches were missing off the windows, and the main exterior door took a bit of a shove to shut properly.
Kitchen was quite sparsely equipped, and there's no frills like any DVDs to watch etc (guess they'd get nicked anyway!).
Overall still perfectly acceptable.
Kids loved it, running round and exploring all the rooms.

On arrival, previous guest bedding/laundry was still left outside all caravans on the ground in clear bags, for a day or two. Guess it was their busiest weekend but still...

It's a BIG park. Were were situated a fair distance from the main centre, probably 10 mins walk. Whoever reckoned it took them 25 minutes to walk there must be under 3 years old or missing a leg, it's not THAT far.

Facilities we used and can comment on:
Swimming pool - we used the second, smaller heated indoor pool. It was just fine, not too busy, changing facilities all OK.
Shop - fairly decent shop on site, pretty good range of stuff.
Mash & Barrell - nicer than we expected inside, couple of TVs on the wall, one showing CBeebies. Felt totally comfortable eating in with two toddlers. Drink wasn't too expensive - ordered a glass of wine for my wife, was told it was £4 and we could have a whole bottle for £9-something.
Kids outdoor play area - went there several times, good range of swings, climbing frames, slides etc.
Beach - nice big beach nearby, although take "direct beach access" with a pinch of salt, it's directly accessible in the same sense that Sheffield is "directly accessible" from London - quite a walk to get there.

Think it's fair to say you get a diverse range of clientele at a Haven site.
At times around the main complex the Jeremy Kyle fan club were clearly evident - chavy, fag-puffing, obese parents swearing at each other over a parking space dispute, presumably too lazy to get off their backsides and walk for a few minutes to get their daily KFC fix.
And who lets their 6/7 year old (ish) son play in the kids play area with a plastic replica hunting knife ?

There's a lot of traffic driving around the site, I wouldn't feel happy leaving a younger child outside to play.

Lots of other activities on site for older kids (& adults) to do.

All in all ?
Not as bad as I expected. Kids loved it, which was the main thing.
My advice:
- get the highest grade caravan you can afford
- pay the little extra for a new model if it's on offer
- take descriptions such as "the ultimate in luxury" and "in prime locations" with a pinch of salt, they're not *that* good
- consider renting a private caravan, probably nicer inside and you can often choose your location on the park.
- be prepared for a walk to the beach
- watch out for wasps everywhere around the main complex!

Room Tip: If you want to choose your location on the site, perhaps look at one of the privately-owned caravans...
  • Stayed: August 2011, travelled with family
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1  Thank Fatbadger247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2011

I stayed at Primrose Valley for a mid-week break in June with my husband and two small children. Check in was quite a wait as we'd upgraded to a superior plus caravan and had to wait for one to be available. Was not a very good start to the holiday, but when we finally got into the caravan we were very impressed to see that it was brand new. We had no complaints at all about the accomodation, we had everything we needed and it was very clean.

It was quite a large holiday park, had a nice park for the children to play, two indoor swimming pools, arcades, fairground, two clubs and a pub/resturant. The splash pool was a bit on the cold side so preferred the other pool, the arcades were what you would expect from a Haven site but alot bigger, we never went to the fairground. The clubs were hard work with two little ones to look after! Now my youngest is walking and wanting to dance it was hard keeping track on the two of them in a busy club with one wanting to dance and the other doing a runner, and my other half at our table towards the back of the club! There seemed to be an issue of people taking others tables aswell, we saw one woman park her buggy by a table, took the half drunken drinks and coats off the seats and park herself there for the night! So when the "occupants" came back to their table a full blown arguement proceeded! The pub was the best night out when we had a meal and the kids coloured and played with a friend they met in there.

Our days were spent visiting the local sites like Scarborough, Whitby, Robin Hood Bay, the Moors and Goathland. It's such a lovely part of the country with some great places you must see. So we really did enjoy our break, although I have come to the realisation that Haven sites are not suitable for us anymore. As we always use them as a base to sightsee, my memories of each park seem to blend into each other! They are very nice for people with older children who like to get involved with what's going on in the entertainment, but not for families with toddlers.

  • Stayed: June 2011, travelled with family
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1  Thank lilmis_sunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2011

Recently returned from a weekend break at Primrose Valley.
First Impressions – The site is BIG. We’ve stayed at haven and other caravan sites before…this is definitely the biggest we’ve experienced.
Location – Right on the coast just south of Filey. The site enjoys good views over the North Sea.
Accommodation – Basic. Clean and comfortable. No central heating though so even in August it was a little cold. Also, we were one of the furthest points from the main complex…this meant we drove to the complex to save a 25 minute walk. This didn’t bother us though…saved us getting wet!
Security – Nobody there as you drive on (no problem with that) but security in the main complex insist on seeing passes before allowing you through…quite reassuring.
Check in – Checked in smoothly before the 4pm time. Lots of staff checking in holiday makers so didn’t wait too long.
Facilities – The usual Haven stuff. Big arcade which we frequented several times. 2 swimming pools (but can’t comment as we didn’t go in them). Funfair. Can’t comment on entertainment either as we have 2 little ones who didn’t want to sit down and watch Anxious et al!!
Out and About – We used the site as a base really. We went to Scarborough, Filey and Bridlington for days out. We also visited Hunmanby (a small nearby village).
Other – Would love to go back. There’s so much we still haven’t done on the site. Would love to go on the beach.

  • Stayed: August 2011, travelled with family
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Thank HealthHazard2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2011

We got a special price so paid haf price for a prestige caravan, probably wouldn't have gone if paying full price.
Travelled with 4 adults and 3 children from ages 3 to 12. Plenty to entertain them from first thing in the morning to midnight. Evening entertainment cheesy but good fun. Drinks reasonably priced : )
Great location, was lovely to walk along the beach into Filey, sandcastles, donkey rides and fish and chips.
We didn't eat onsite, food didn't look great and overpriced.
A great little family holiday. You do need a fair bit of extra spending money though as all the activities do cost you and the kids will want to spend pennies in the amusements which are right in the centre of the entertainment complex, so no avoiding them!

  • Stayed: July 2011
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1  Thank jogigibbons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2011

Myself partner and children 11, 10 and 6 went to primrose valley in july we arrived at our caravan and the smell was disgusting as was the whole caravan as the previous people had been with a dog the beds blankets and chairs were covered in dog hairs and smelled of wet dog also the benches were dirty and windows i really couldnt have stayed in that caravan as i would have had to buy a bottle of bleech and winow cleaner however haven where brill and moved us to a better caravan within half a hour. The entertainment for the children was good for the 6 year old but not for the older i didnt htink there was enough for older children. Every thing was so expensive the shop drinks food and fair and other activies also. The children loved it though but the amount of money we spent we might aswell have gone abroad .

Room Tip: Ask for a carvan which has had no pets
  • Stayed: July 2011, travelled with family
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1  Thank hayley b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2011

just got back from primrose valley on a family holiday with a 16, 15 year old & 16 month old.had a great week. went mon to fri. the caravan was brilliant. we had upgraded to luxury. the two older kids had some great nites in the clubs & amusements.the beach at filey is beautiful. the only downside is the long walk from the park to the beach. it seems to take forever, when you are carrying lots of stuff to take to the beach. we will be going back for definate. really enjoyed our week there.

Room Tip: book direct through haven an upgrade
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Thank leigh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Primrose Valley Holiday Park - Haven

Address: Primrose Valley | Near Filey, Filey YO14 9RF, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Filey
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Speciality Lodging in Filey
Hotel Class:5 star — Primrose Valley Holiday Park - Haven 5*
Official Description (provided by the hotel):
Great for:• Active families • Sports and water facilities and activities• Sea views and sandy beachJoin us on Yorkshire's holiday coast and experience full on family seaside fun. It's a short walk down to the 5 mile stretch of sandy beach below, or stay up top and discover why we thrive on being one of the largest and liveliest parks in the area. Try scaling our climbing wall or ropes course, choose one of our three swimming pools, race around our go kart track - we even have a family funfair. Why not change the pace with a boat ride on the lake or a spot of fishing? So much to do - is one break enough? NEW for 2015: Soft Play Area, Linkfield Grove Development, New Reception Offices. ... more   less 
Also Known As:
Primrose Valley Holiday Park (Haven Holidays) Hotel Filey
Primrose Valley Holiday Park - Haven Filey, Yorkshire

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