Stayed in a lovely caravan with central heating and had a lovely time with so much to do and friendly staff. However the weekend was spoilt by one member of staff at the fairground. When I went to the roundabout rides there was nobody around so I sat my son in the ride and presumed it must take a token to make it go as there was nobody around? With that a man stormed over shouting at us 'What the hell do you think your doing!'. I explained there was nobody around and so I thought they took tokens and then I'd have to press the green button. He then argued at me saying 'what if there'd being a child around!!', I told him I looked but presumed they took tokens as there was no staff around and the green button to operate was infront of me! I then looked and saw another member of staff running over red faced. The man then said I should have asked to which I replied, I had no idea they were staffed (like the indoor arcade). He then turned his back to me and walked to his friend on the waltzers laughing. I felt angry and annoyed at how he spoke to me. Instead of apologising and saying something like, 'sorry but you can't use that ride whilst a member of staff isn't around', he used me to blame for the fact his staff where nowhere to be seen and if there had been an accident it would certainly not have been my fault! He then went back to his chatting with his colleague and my family left the theme park never to routine if that's how they speak to members of the public. It was a shame as we couldn't fault the park in any other way but it would sadly put me off going again.
- Official Description (provided by the hotel):
- Great for:• Active families • Sports and water facilities and activities• Sea views and sandy beachJoin us on Yorkshire's holiday coast and experience full on family seaside fun. It's a short walk down to the 5 mile stretch of sandy beach below, or stay up top and discover why we thrive on being one of the largest and liveliest parks in the area. Try scaling our climbing wall or ropes course, choose one of our three swimming pools, race around our go kart track - we even have a family funfair. Why not change the pace with a boat ride on the lake or a spot of fishing? So much to do - is one break enough? NEW for 2015: Soft Play Area, Linkfield Grove Development, New Reception Offices. ... more less
- Also Known As:
- Primrose Valley Holiday Park (Haven Holidays) Hotel Filey
- Primrose Valley Holiday Park - Haven Filey, Yorkshire