Called in for lunch , had crab sandwiches and tea cakes , poor food sandwiches dry tea cake small and cheap expensive for what we received . Nice outside terrace but service was very slow even though we were not in a rush.More
- Free Wifi
- Free Parking
Called in for lunch , had crab sandwiches and tea cakes , poor food sandwiches dry tea cake small and cheap expensive for what we received . Nice outside terrace but service was very slow even though we were not in a rush.MoreShow less
Thank you for your feedback - I regret that you did not enjoy your recent snack and that our service was poor. I can only apologise and wish that you had raised your dissatisfaction at the time when we could have taken appropriate measures to reduce your disappointment.
I shall discuss your comments with our Head Chef and Hospitality Manager with a view to understanding any rational for our poor performance on the day in question and to establishing procedures to ensure that our disappointing performance levels are not repeated.
We hope to be able to welcome you back to The White Lodge Hotel and to offering you our more normal standards of food and service
We booked to stay here for just one night so we could the next day visit my wife's very elderly parents who live in Filey . We flew into East Midlands Airport on a delayed flight then hit the M1 madness on our drive to Filey , so it was around 21.30 when we arrived , we had phoned ahead to let the hotel know about our delay , so when we arrived we where dealt with by the barman who was very friendly and helpful . We where shown to room 10 which was nice but very warm, day had been hot but it is close to kitchen so the floor felt quite hot . We where too late to eat in the hotel so no comment , we did sleep well with no noise until around 6.30 from the kitchen but was not excessive. We had breakfast the full English which was average , black pudding fantastic , bacon good but not crisp enough and sausage was to my palate poor. Overall it was hard to fully assess due to our short stay but what we saw and room quality was fine and staff very nice.
Thank you for taking the time to post your review. We are pleased that you enjoyed your short stay in Filey and hope to be able to welcome you back to The White Lodge Hotel soon.
Stayed at the White Lodge for two nights. I had a very big double room with traditional decor. My colleague paid the same and had a very modern looking room, more like a Holiday Inn room! The rooms were dated but spotlessly clean. Bed was. Dry comfy. My room didn't have a sea view however for same price my colleague had a sea view and a balcony - so def recommend finding out as much as you can about your room prior to booking.
Staff were lovely and always on hand. Food was very nice especially the breakfast!! And for evening dinner, try not to overindulge with your starter and main because once you see the dessert trolley you will want to eat everything on it!! And I say this as someone who rarely eats or likes dessert.
In,y downside is that wi-if doesn't work in rooms and is very temperamental in shared areas too.
My first time in Filey and I loved it. Hotel is in perfect location and the beach is just perfect. Hope to have an excuse to visit again!!
Thank you for taking the time to post a review. From your comments your visit to the White Lodge Hotel was organised as part of a conference. We have six different grades of bedroom, however, for conferences and large group bookings we offer one price for all of our room stock as we generally find that the event organisers prefer this.
We are pleased that you enjoyed your visit to Filey
We have taken my elderly father in law for a short break to Filey, we stayed in the White Lodge hotel. The warm welcome, friendly staff, good food, sea views and sunshine all made it a wonderful short break.
Thank you for taking the time to post your review. We are pleased that you enjoyed your stay at The White Lodge Hotel and hope to be able to welcome you back soon
Stayed for 1 night after watching Uriah Heep in Scarborough. The rooms are tastefully decorated and the beds very comfortable. Some areas need to be updated but in general a nice hotel. The hotel is next to Glen Park and within 5 mins of the beach. The only thing I would say is that it caters more those of a mature age rather than a family with young kids. (I could be wrong , only stayed 1 night). All the staff were pleasant and helpfull
Thank you for your feedback. The staff and I are pleased that you enjoyed your stay with us and hope to be able to welcome you back to The White Lodge Hotel in the future
Service was friendly , views where great , food plenty of effort put in. But only ok. Wine list was good, had a nice bottle of Australian red. Good value using a hi life card, would have been gutted to pay full price. Not really found anywhere good to eat in Filey, need to look farther afield.
We are pleased that you enjoyed your meal in the Dining Room of The White Lodge Hotel with its panoramic views and that you found the staff to be efficient and friendly. Kind regards