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“Can't wait to re-visit!” 4 of 5 bubbles
Review of Downcliffe House Hotel

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Downcliffe House Hotel
Ranked #1 of 3 Hotels in Filey
Certificate of Excellence
Driffield, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Can't wait to re-visit!”
4 of 5 bubbles Reviewed 20 September 2013

We have been coming to the Downcliffe House Hotel now for several years as we will again next month which can't come soon enough! We have always found all aspects of our visits to be totally satisfactory from the location which couldn't be better, to the great food, superb rooms and professional and polite attitudes from both owners and all their staff. We have never had anything to complain about and fully expect our next visit to be the same. Its so good that we have booked to stay there again in early December as we did last year and the year before that to celebrate our Wedding Anniversary. Filey is only around the corner from where we live but we have not found a better hotel experience and we have stayed in many during our married life. Wonderful place, great hotel and fantastic staff! If you have never stayed there then do so; its an experience not to be missed. Tony&Kath Rose Driffield.

Room Tip: Room 2 is a nice room with not only a sea view but if the tides are right, a sea sound!
See more room tips
  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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492 reviews from our community

Traveller rating
    380
    66
    18
    11
    17
See reviews for
87
274
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • Any
English first
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 12 September 2013 via mobile

I booked a surprise 1 night stay at Downcliffe for our 10th Wedding Anniversary, after reading some negative reviews on Tripadvisor was a little wary but we were not disappointed!!
We had room no 1 which has a perfect sea view, a nice spacious room with en suite Jacuzzi bath. We loved the little touches like the Bose, sweets in a jar on the drinks tray and lovely bathrobes.
I booked a table in the restaurant for an evening meal and we were given a lovely table in the window looking out to sea. I have recently stayed at the 5* St Pancreas Hotel and the food at Downcliffe was of the same high standard and did not disappoint! It's all home cooked and very nicely presented.
We found all the staff to be extremely pleasant and welcoming and nothing was too much trouble, we even left our car in the car park after we checked out!!
I wouldn't hesitate in recommending Downcliffe House and hope to return next year, 1 night was not enough! The owners do a fantastic job!!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisamat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 September 2013

We're getting married here on the 14th September and I have noticed some unpleasant reviews so thought I'd put my thoughts across. I have eaten here several times and it's one of the reasons we're getting married here.. The food is exquisite. Once we had chosen this hotel as our wedding venue, we have had nothing but exceptional service, from not only the proprietor but all staff. We have visited with family and on one occasion was given a key to all rooms (our wedding party are staying here and we have exclusive use of the hotel). Of course I wanted to see the rooms and it was no problem at all. All rooms are individually decorated and beautiful, with a wonderful attention to detail. Lizzi, the proprietor has taken time out of her own business to take me and my daughter for lunch in Scarborough, where we live to discuss the finer detail of the day. I cannot think of another hotel owner that would have done this? The day is not "packaged" and tailor made to meet all our needs from food and drinks to budget to decor and entertainment, and we've taken some great ideas from Lizzi and Darren. They have made our family and friends feel welcome when booking and/or eating there prior to "our day". Basically if we have asked for something specifically, they have delivered and we have absolutely no worries about our day at all. We cannot wait and we're so happy that they will be part of it!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BasilPoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 September 2013

Once again we were priviledged to visit the Downcliffe House Hotel for a weekend stay. The sea views, bedrooms and food were of the highest class as always.
What differientiates the Hotel beyond all others that we have visited both in the UK and Globally are the staff.
They are always friendly, helpful and knowledgable about what the hotel has to offer, and offer an exceptional experience no matter the age. They treat my chiildren of 9 and 11 with the same level of respect and willingness as they do my husband & I.

They really encompass the John Lewis brand , it is as much their busines as the owners.

Speaking of the owners . Darren and Lizzie really personalise the experience , welcoming us in their own home and giving the us the best party ever. I am at a loss as to how anyone could ever call into question their desire to give everyone the best expereince possible!

I would have no hestatation in recomnmending this hotel to anyone and particualarly for those very special occasions.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 1 September 2013

We booked for two nights for a special occasion. We regretted doing so from the moment we arrived. Our stay was highly disappointing, mainly due to the rude, unhelpful proprietor.

Upon arrival we were informed very rudely that despite booking for two consecutive nights, we had to check out of our room the first morning at 10.30am to be moved rooms. We were then told that we were not able to check into the new room until 2.30pm. When we questioned the proprietor about the unreasonableness of this (not least because we were being offered no alternative place to go during the change over) we were informed that other bookings had been made and that we could not stay in the room we were in because of the view we had. We had booked a superior room for both nights only to be transferred from a large sea view room that we occupied on the first night to a small room at the back of the hotel with what we can only assume was the kitchen air vent outside our window. When we questioned the proprietor about paying the full superior charge for the downgraded room we were put in we were told in no uncertain terms that if we did not pay in full the money would be taken from our credit card as she had our card details from when we made the booking.

As well as the room drama we experienced, we were attending an event early on one morning of our stay. We requested an early breakfast only to be informed that if we wanted it early we would not be offered the full breakfast menu as breakfast was served between 8-9, not earlier.

As for the rooms themselves, the pictures on the website look great but these are deceptive. The rooms we had were dated and whilst the room we had on the first night was large, it had a tiny bathroom - not what you expect for the price you pay.

To have a room for the whole of your stay, the "superior" room and breakfast you are being charged for are not, in my view, unreasonable requests of a so called boutique hotel.

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank YorkAandC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 31 August 2013

After a long walk with the dogs along the sea front we decided to pop into the Downcliffe for a coffee. A lady and her child were just leaving a table so we sat there and we sat, and we sat, and we sat some more. Nobody came to clear the table or take our order, in fact the young male waiter was more intetested in talking to the people next to us about his choice of University. A young waitress appeared briefly and took another tables order but we seem to have been invisable. I thought well Ill go inside and place our order only to be ignored there too. We wont returning again.

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank candycruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

Stayed one night for Dinner Bed & Breakfast, August Bank Holiday. It was everything we hoped for and more. Such a fabulous location, well appointed, delicious food and excellent service.

Fabulous sea view and a really restful night, the sound of the waves crashing against the sea wall is strangely comforting and the seagulls didn't get up too early.

For dinner we ate King Scallops, Steak & Guinness Pie with Minted Peas and Rustic Chips and Cream of Mushroom Soup followed by The Fat Ginger Pig (I tried this and it was fantastic) and then we had a bit of a breather before we tackled two to-die-for desserts.

Breakfast was also delicious I had a beautifully Poached Egg with my Full English and Hubby had Scrambled Egg and Roast Flaked Salmon.

We will certainly be back again before too long and will not hesitate to recommend to everyone. It is not often you find a treasure like this place and it is well worth every penny, as was the Pink Champagne.

I really appreciate having my expectations exceeded and thank all the staff for our lovely time.

Room Tip: We stayed in Room 6 which has a spa bath and sea views from the front and side.
See more room tips
  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sally G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Downcliffe House Hotel

Property: Downcliffe House Hotel
Address: The Beach, Filey YO14 9LA, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Filey
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 3 Hotels in Filey
Price Range (Based on Average Rates): £
Number of rooms: 12
Official Description (provided by the hotel):
Please note Downcliffe House is a Hotel with 24 hour reception, please note we are not a bed and breakfast and amend our listing to a hotel Kind regards Darren Booth ... more   less 
Also Known As:
Downcliffe House Hotel Filey, Yorkshire

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