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Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 5
Hawes, Yorkshire Dales National Park, North Yorkshire, England

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Teresa H
Surrey, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Needs a good clean”
Reviewed 20 June 2017 for a stay in June 2017
people found this review helpful

My sister booked this as she always uses the same company when booking. We arrived for a weeks stay and was immediately met with a smell. Quite difficult to pin the smell (musky).
The bedroom to left of stairs - occasional smell of faeces and urine, maybe and animal. Pillows smelt. We looked at taking the quilt off and just using the cover on top as it was really hot, but the cover had stains on. The drawers all smell.
Bathroom has dust along edges of skirting. The mop we found in the room at the end of the garden was filthy.
We tried cooking one night but had to wash the dishes-roasting tins first as they were greasy.
It's a shame as in a nice area of Hawes, very central to shops etc.
We will not be recommending or returning this place.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Jan 2018
Thank you for your review. We are very sorry that you found the
cottage dirty on arrival. What a pity that your sister did not let
our agent know as we would have immediately taken action. We were
unaware of the situation as we did not get direct notification of the
trip advisor comment you have written. Hence our late response.

However, in July we visited the cottage ourselves, and although not as
you found it, we were not happy with the standard of cleanliness so have
replaced the cleaner, with a reputable cleaning company. To date, we
have not received any bad comments, just a few minor issues which we
deal with as soon as we are notified. We have recently repainted the
cottage and replaced the front wooden windows with double glazed. It
now reflects the warm and cosy, Dales cottage we love to visit

Kind regards,

The owner.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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