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“Excellent service, but...”

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Simonstone Hall Country House Hotel
Ranked #2 of 2 Hotels in Hawes
Certificate of Excellence
Reviewed 12 September 2013

...let down in other areas.
We were staying nearby and booked Friday dinner and Sunday lunch by phone. The girl on the phone couldn't really explain the difference between the two restaurants so we settled for the 'bistro' on Friday. We arrived to find a bunch of guests for the next day's wedding already loudly occupying the bar. Very loudly indeed.
The requested Black Sheep was undrinkable so had to settle for the bland Theakstons Best. The bistro menu turned out to be pretty standard pub grub which was surprising.
In the bistro the wedding guests were warming up for the next day's bunfight by shouting at each other and encouraging their children to bang their cutlery on the tables. An atmosphere more like Macdonalds than a country house hotel.
Fortunately the staff took pity on us and moved us into the main restaurant where we looked at the menu and cancelled our bistro order. The food was generally excellent, though a pork fillet was a touch dry. Wines were excellent and well-priced. Service wasn't quite professional in some cases, but most of the staff made up for this in attentive friendliness.
Thankfully the wedding party had departed by Sunday lunchtime and an excellent table had been reserved for us. A carvery was a surprise (again) - generally when out for a meal we prefer to be served our food and will avoid carveries. There was a full-service menu but we were desperate for a roast lunch. Again the food was pretty good and more excellent wines.
The views are stunning - out over Hawes and the surrounding hills. Shame the Friday evening was spoiled by, how can we put this diplomatically... the kind of people who wouldn't normally frequent an establishment like this.
Superb building, fantastic location, mostly great staff. The bistro should really offer something different than you can get in all the local pubs. Not sure the Simonstone really knows what it wants to be.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Service
4  Thank Hand2B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 - 309 of 525 reviews

Reviewed 10 September 2013

Stayed here 6th and 7th September for my son and daughter-in-law's wedding. Have nothing negative to say everything from start to finish was amazing. Special thanks to Emma wedding coordinater. The rooms are beautiful, the food was good especially the wedding reception food. Anyone wanting a spectacular small wedding this is place to be.

Room Tip: splash out on a luxury room worth the money.
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  • Stayed: September 2013, travelled with family
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Thank Linda804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

My Wife and I stayed here for 2 Nights whilst celebrating our Friends Wedding. The tone of our stay was set immediately when we walked into reception. Never before have I not been requested to "take a swipe" of my Credit Card for pre-authorisation purposes. This showed a level of trust by the Hotel and was extremely refreshing. The warm and relaxed nature of our Welcome was carried through the rest of our weekend stay. This is a proper Hotel. I'm not sure of it's specific history but due to its location in rural North Yorkshire, I would imagine it's an old stately home that has been transformed into a Hotel many years ago. The decor is typical of what you would expect of a beautiful old mansion with wood panelling in the stately rooms to the front and old wooden floors throughout. The views from the restaurant and breakfast rooms are breathtaking as they take in the rolling Hills and Dales. The old Bar is stunning with a fantastic range of Scottish & Irish Whiskey and the food served after the Wedding was fantastic. Service was superb and very discreet with everyong having a smile on their face. These people obviously enjoy their work and aim to please. Nothing appeared to be too much bother to them all. Special mention to Tim in the Bar who was extremely knowledgable on the history and various tastes of the Whiskies on display! Our en-suite Room was spacious with a comfortable Double Bed and the Breakfast was delicious and served Hot. There was lots of choice as well. The Gardens and Patio to the front of the Hotel was a fantastic space for our group to enjoy photogrpahs of their special day. It is also safe for Children to run around in. A fantastic Hotel in a lovely location just 1.5 Miles from the small Town of Hawes. A trip their too is a must!

Room Tip: Try asking for a South Facing Room as you will have fantastic views over the North Yorkshire Hills...
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  • Stayed: September 2013, travelled with friends
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2  Thank ArmaghArmagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

It was a beautiful day on Sep 5th 2013. Perfect for a trip to the Dales. And the Simonstone Hall Country House Hotel has the most perfect view over the Wensleydale countryside. It's only a 50 mile journey but well worth the time.

We arrived, and sat in the wonderful garden, enjoying perhaps the last of the summer sunshine, I then went inside to order drinks - so far so good. As I asked for the lunch menu I was totally surprised with - "we are not serving food today, we have a function".

It seems that they can't serve food to passing trade when a handful of people are coming to a special function. It also tells me a lot about the attitude of the management to regular, if casual, customers. So my recommendation to potential visitors is to always check before you travel. As for us, well we were hungry and found the most superb place nearby - guess which we'll visit next?

  • Stayed: September 2013, travelled as a couple
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2  Thank Edwin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

Tired with the overcrowded and pubs and restaurants in Hawes, we booked a table At Simonstone Hall for an evening meal. The hotel is a few minutes’ drive from Hawes itself and has a spectacular setting on a hill side overlooking the dale. First impressions from the car park were good, although a large noisy kitchen extractor fan on the side of the building was a little off putting. Once inside though we were welcomed by a friendly receptionist and shown to a pleasantly furnished bar area. After buying or drinks we made our way into a large terrace with simply stunning views over the dale to fells beyond. A waiter brought the menus and after ordering, we were shown to our table in the Brasserie. The meal was delicious, as well as being very well presented and excellent value for money. Local ingredients were used throughout and we finished with a very impressive local cheeseboard with a beautiful homemade fruitcake. We took coffee in the lounge area which was tastefully decorated with comfy sofas and armchairs.
We didn’t get a chance to see the rooms, but the overall impression I took home form Simonstone Hall is that I would like to come back and stay sometime very soon. The staff were lovely, the food excellent and good value. I have no doubt that this Hotel would make an ideal place for a romantic stay in the beautiful Yorkshire Dales.

  • Stayed: August 2013, travelled as a couple
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Thank Colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

...but how I wish we had stayed longer.
The dog loved it. End of dog critique.
This is a truly enjoyable place to stay. Not often do you here "enjoyable" given as a review parameter...but that was the overwhelming impression. Not only did I enjoy the weekend stay, but my wife enjoyed it , too. So did the staff...even the chef was happy....and the other guests...in fact, it was a little like being insane for 48 hours and remembering it all.
We had a great room....not a fantastc room but though the view was obstructed what could be seen was beautiful. I enjoyed the view. The TV wobbled on its stand and the loo made a most enjoyable rasberry when flushed...perfect. The shower was enough to blow you into the room next door but I showed it who was boss and it behaved after that.
Dinner was a fine affair. Beautifully prepared, presented, and created...the waiter seemed to enjoy his job. I enjoyed the whole dinner experience. The hung pictures are positioned demonically on every wall, behind doors and covering mirrors...the oak panelling is original but painted white and has mirrored panes stuck on to the wood. Bizarre but most enjoyable as a point of discussion.
There are walks. Long strolls, picturesque villages, waterfalls.The grounds are temptingly victorian-esque. Very enjoyable.
I had coffee each evening....and a large rough (by request) brandy. Comfortable lounge, quiet and relaxing. Service very good. Pleasant waitresses pop up about the place, Reception, though sometimes unmanned, is easily brought to muster stations by a muttered "shop!". Receptionist is happy....she seems to enjoy the job. The chef gave the dog sausages...they both seemed to enjoy the exchange.
Yes to this place...this dog-friendly, people friendly ENJOYABLE place.
Loved it.

Room Tip: A room with a view is hackneyed but beware of the "corner" room to the rear...the view is...
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  • Stayed: August 2013, travelled as a couple
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Thank tectak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

The hotel is in a pretty location for a quiet retreat and has beautiful views across Wensleydale. The food was very good and service in the hotel was fantastic.

The room was very large and generally comfortable. There were some areas that could have been improved. We couldn't get the TV in the room to work, there were extension cords running around the side of the room and the mattress was very very soft.

Overall it was a nice stay made memorable by the staff and location.

  • Stayed: August 2013, travelled with family
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1  Thank AnnaMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Simonstone Hall Country House Hotel

Address: Simonstone Hall Limited | Country House Hotel, Hawes, Yorkshire Dales National Park DL8 3LY, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Yorkshire Dales National Park > Hawes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Hawes
Price Range: £117 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Simonstone Hall Country House Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Simonstone Hall, once home to Lord and Lady Wharncliff is set at the foot of Stags Fell with breathtaking Views over Upper Wensleydale, the River Ure and the foothills of the Pennine range. This magnificent country house, is privately owned and has been carefully restored, whilst preserving the historic character of the beautiful building. Standing in it's own splendid grounds, the view from the front of the hotel is surely one of the most stunning in the country and can e enjoyed from serveral of the bedrooms also.Simonstone Hall is the ultimate tranquil retreat; it's atmosphere exudes comfort and finery in equal measures. From the moment you arrive you feel welcomed and indulged. A grand staircase leads to the second floor where a selection of elegant hotel bedrooms can be found.Relaxing lounges with log fires provide the perfect haven to relax and unwind. With spectacular views from both the Brasserie and Four Fells restaurant, it's the perfect place to enjoy a relaxed or intimate dinner. ... more   less 
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Also Known As:
Simonstone Hall Country Hotel
Simonstone Hall Country Hawes
Simonstone Hall Country House Hotel Hawes, Yorkshire

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