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“food's not bad but service is a shocker!!!”

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Innkeeper's Lodge Harrogate East, Knaresborough
Ranked #10 of 15 Knaresborough B&B and Inns
Durham, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“food's not bad but service is a shocker!!!”
Reviewed 3 November 2013

stopped here at 5 to 12 for lunch finally left after after 1.30. As a result we ran out of time to do things at our destination. Service completely shambolic in what is to be fair a busy pub. There just seemed to be no organisation anywhere. Shame because the food is not bad!

  • Stayed October 2013, travelled with family
    • Value
    • Service
Helpful?
2 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate East, Knaresborough, responded to this review, 4 November 2013
Thank you for taking the time to review your visit to Innkeeper's Lodge Harrogate (east) Knaresborough on our Trip Advisor page. We were disappointed to read that you were not satisfied, and we have replied to you personally about this.
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106 reviews from our community

Traveller rating
    24
    43
    21
    13
    5
See reviews for
28
51
Solo
0
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Norwich, United Kingdom
Level 6 Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 October 2013

We booked a night here online. To break our journey from Norfolk to Scotland. The room (11) was all we could ask for. Recpetion was friendly, the log fires were well alight, the bar was welcoming and the food great. We had a great experience and booked again for our return trip from Scotland to Norfolk.
Not quite the same experience sadly. Reception was poor, the room not as comfortable (2) and my wife found a 2 inch hatpin in her pillow! What 'could have happened' does not bear thinking of but all we received was a weak apology - full stop.
However, the bar served good wine, the food was great and the log fires burned brightly all evening.
After our first visit, we found the return visit disappointing. However, we WOULD return and probably will - but we will ask for room 11.
The bar staff and waiting staff were friendly and very efficient, keeping a discreet eye on us and making sure the log fires continued to burn brightly.

Room Tip: Room 11 was great - some rooms like room 2 - face the main road into Harrogate. The noise did not an...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate East, Knaresborough, responded to this review, 27 October 2013
The time you have taken to leave us a review following your visit to The Kestrel, Innkeeper's Lodge, Harrogate East is appreciated, and we will use your comments to ensure that our standards do not fall.
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Bradford, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 October 2013 via mobile

Just returned from a nice visit from the Kestrel, the food was really nice and our waiter Mikeo was really friendly and nothing was a problem for him, we usually visit after Countryside Live at the Show-ground and will be back again next year.

Stayed October 2013, travelled with friends
Helpful?
Thank 1972_MH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate East, Knaresborough, responded to this review, 23 October 2013
Thank you for your review, we do appreciate that you have taken the time to share your comments following your recent visit to Innkeeper's Lodge Harrogate (East) .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham, United Kingdom
Level 5 Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 3 October 2013

We have stayed at the 'Kestrel' previously, so in a way we knew what to expect. We had travelled from North Wales non stop - the check in was fuss free, the room we were given was the family room, really nice and individual, beams and all. First thing to do once unpacked was to have a beer or two in the garden followed by a meal in the restaurant. Nothing was too much for the staff who all had a good knowledge of the menu and went about their work in a professional manner.
Breakfast was continental style, sufficient for our needs. After a day wandering around York, we returned and followed the same routine, drinks, dinner and a good nights' sleep.
All in all a very pleasant stay.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate East, Knaresborough, responded to this review, 5 October 2013
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at Innkeeper's Lodge, Harrogate (East). Our teams love to hear when they have done a good job and we have replied to you personally about your review.
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Liverpool, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2013

Just want to say a big thankyou,we stayed 26th&27th July as part of the wedding party.the room we stayed in number 8 was lovely.pictures do not do it justice.staff very helpful and the kestrel had a warm homely feel to it.value for money& will stay again.thankyou

Room Tip: Room 8 is a lovely cottage feel room
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 802nicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate East, Knaresborough, responded to this review, 4 August 2013
Thank you so much for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your recent visit to Innkeeper’s Lodge.
Best regards
Innkeeper’s Lodge Harrogate (East) Knaresborough
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 July 2013 via mobile

I stayed here last night for 1 night. The pub itself is very traditional inside with beams that were also in the rooms and a very warm and cosy feel. The rooms were very well appointed with good facilities and were very inkeeping with the age of the building. Good tea and coffee facilities and a large flat screen tv. I would deffinatley stay here again and recommend it, however I did feel that just a continental breakfast at that price is let down. The only negative was the noise from the main road and the creeky floors. You could here every move that other guests made but I suppose that is to be expected in an old building.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicolajMorris2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate East, Knaresborough, responded to this review, 29 July 2013
We would like to thank you for your positive feedback after visiting Innkeeper’s Lodge. We are pleased to here that you enjoyed your stay.
Kind regards
Innkeeper’s Lodge Harrogate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 6 Contributor
131 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 2 July 2013

We had planned to stop over at The Kestrel on the way upto Scotland from Norfolk. We were very pleased on arrival, lovely setting and inside didn't disapoint. The food was traditional pub food and the place was very busy. Our room was large and comfortable exactly what you need for an overnight stop. The weather was very good so we sat outside in the gardens and had a drink, and waited to check in as our room wasn't ready. We thought check in was at 2pm but in fact it was 3pm. Innkeepers Lodge have the pub theme to a fine art, but let the staff down by not employing enough. The staff were very pleasant and extremely busy and very apologetic at the time you had to wait between courses, this I dont think is the fault of management but it must be company policy, which obviously needs addressing. Some rooms over look the main road which is very busy, so not very quiet. Doors to the accommodation have spring closures then bang when shut so not helpful for a quiet nights sleep. Little things that could be sorted very easily...

Room Tip: Choose a room at the back due to road noise if you want a good nights sleep.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MSimpson43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate East, Knaresborough, responded to this review, 15 July 2013
Thank you so much for taking the time to give us your feedback following your recent visit to Innkeeper’s Lodge.
Best regards
Innkeeper’s Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Innkeeper's Lodge Harrogate East, Knaresborough

Property: Innkeeper's Lodge Harrogate East, Knaresborough
Address: Wetherby Road | Plompton, Knaresborough, Harrogate HG5 8LY, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #10 of 15 B&Bs / Inns in Knaresborough
Price Range (Based on Average Rates): £
Hotel Class:3 star — Innkeeper's Lodge Harrogate East, Knaresborough 3*
Number of rooms: 10
Official Description (provided by the hotel):
If you're looking for budget accommodation in Knaresborough or near to Harrogate Conference Centre, this country lodge in nearby Plompton is perfect for both short breaks and business trips.The lodge is well placed for exploring the many charms of picturesque Knaresborough, historic Harrogate and unspoilt cathedral city Ripon. It's also an ideal base-camp for anyone wanting to immerse themselves in the Yorkshire Dales.Along with 10 comfy en-suite rooms, there's a pub serving a tempting menu of hearty, seasonal food together with a range of cask ales and wines. It's so cosy you could end up cancelling the hiking and sightseeing in favour of a day eating and drinking instead.But you wouldn't want to miss Harrogate's tourist treasures. Delve into antique shops, relax at the Turkish Baths, or sip a Darjeeling at Betty's iconic tearooms. Nearer home you can hunt out the cave of infamous Yorkshire witch Mother Shipton or marvel at the 30 acres of intriguing mineral formations at Plompton Rocks. ... more   less 
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Also Known As:
Kestrel Pub Hotel Knaresborough
Innkeeper's Lodge Harrogate East, Knaresborough Yorkshire

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