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BEST WESTERN Dower House Hotel & Spa
Ranked #1 of 2 Hotels in Knaresborough
England
Level Contributor
79 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Could be great.”
3 of 5 bubbles Reviewed 21 May 2012

Just stayed here for the weekend with my in laws. My father in law is disabled and we needed a disabled room with a wet room bathroom. We rang the hotel direct and booked this room. Unfortunately when we arrived we were told this room was already booked. The hotel could only offer us a downstairs room with no disabled facilities. It was very difficult to decide what to do as my parents in law were looking forward to a very rare break away, but it was going to prove very difficult and risky for them to stay. They decided to risk it and we stayed. It meant moving a table in the room so he could get in and he was unable to shower for 2 days. Not ideal but the alternative was to take them home which we really didn't want to do.
The rooms are very tired and in need of a complete update, particularly the bathrooms. Ours in room 4 was really poor. If it was in my house I would be ashamed of it.
On the plus side the food was very good, and the staff were all very helpful, particularly Jonathan. The public rooms are all very nice and well decorated.
On checking out we were given £100 discount to compensate for the mix up with the booking which we felt was fair.

Room Tip: check to see if they have any refurbished rooms.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ros1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 29 June 2012
Dear ros1

Thank you very much for taking time to write about your stay with us. I am delighted to read that you enjoyed the food whilst staying with us and have passed your kind comments on to Jonathan.

I would like to re-assure you we have taken steps to ensure the small issues you experienced do not occur in the future.

We very much look forward to the opportunity to welcome you back in the future.

Many thanks and kind regards,


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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615 reviews from our community

Traveller rating
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    102
    68
    28
See reviews for
93
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • Any
English first
lincolnshire
1 review
5 of 5 bubbles Reviewed 16 May 2012

Warm and friendly welcome to the hotel, staff very helpful when ever asked. Room very spacious and nicely decorated. Was booked in for a mum to be massage on arrival, spa staff couldnt be more friendly and throughly enjoyed my relaxing massage. When my husband and i booked the hotel at short notice we did inform them that i had coeliac disease therefore asked if this could be accomodated by the hotel resturant, which they assured me it could. I neednt have worried because not only did they provide me with gluten free bread they also ensured that their was many choices on all of the menu including making me a dessert not advertised on the menu, very happy that this all appeared to be at no trouble. This was followed through at breakfast when they made me an omelette which again wasnt usually on the menu. Would happily return to this hotel and would highly recommend this to friends and family alike.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank curioustraveller101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 29 June 2012
Dear curioustraveller101

Thank you so much for taking time to write about your stay with us.

We are delighted to read that you thoroughly enjoyed your time with us, I have passed your comments on to all the team, especially the chef and spa team.

We very much look forward to welcoming you back in the near future.

Many thanks and kind regards,


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 May 2012

This venue was a brilliant choice for our wedding reception. We stayed the night before and the night of our wedding and enjoyed first class treatment. There were a couple of issues on the day, but, as the bride there weren't many that I was aware of as the staff and guests sorted between themselves and the ones I was aware of I have raised with them directly. Wedding aside though, the stay was lovely, the room was lovely and the staff were lovely. All in all a nice place to stay with great food and nice company.

Room Tip: We stayed in the honeymoon suit which was spacious and a good place to get ready as a bride. Just wa...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJDwithMCLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 May 2012

Hotel is warm and inviting, staff are friendly and helpful and the Spa was so relaxing. The locally sourced food was cooked to perfection, with plenty of choice at both breakfast and evening meal.
A perfect 3 night stay just the break we needed.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B0st0nChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 29 June 2012
Dear B0st0nChick

Thank you so much for taking time to write about your stay with us.

We are delighted to read that you enjoyed your time with us, I have passed your comments on to all the team.

We very much look forward to welcoming you back in the near future.

Many thanks and kind regards,


Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Yorkshire
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 May 2012

We have just returned from an overnight Spa break at the lovely Dower House Hotel. The break was booked as an early Birthday treat and what a lovely, relaxing treat it was! The Spa, whilst not huge compared to some, was perfectly lovely and the staff were friendly and helpful. As part of the Spa package we had access to the pool, steam room, foot Spas and hot tub as well as a 30 minute treatment (I chose the hot stone massage which was divine!). We also had complimentary refreshments in the Spa - tea, coffee etc as well as chilled water and juice.

The package also included Dinner in the hotel - 3 courses - and offered choice and great quality - I had the chicken which was delicious! The hotel rooms were clean and spacious and the breakfast was delicious - loads of choice, cereals, yogurts, pastries, fresh fruit and juices, teas and coffees plus a cooked to order hot breakfast.

The staff were very friendly and helpful both in the restaurant and the Spa and the reception staff were very welcoming. All in all we had a lovely stay here and cannot wait to return. The Sunday night Spa break offers amazing value for money. Looking forward to our next visit already!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jodanners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 29 June 2012
Dear Jodanners

Thank you for staying with us. We are so delighted to read that you had enjoyed your stay.

Your comments have been passed onto the whole team, positive feedback gives us all a real buzz.

Once again thank you for your review and we look forward to welcoming you back soon.

With kind regards

Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 May 2012

Feedback from our members following our recent holiday.

"Hotel was excellent - best ever"

"Hotel and food were both excellent"

"Everything passed along with a friendly and happy atmosphere - most enjoyable"

"Manager and staff were efficient, helpful and very kind".

Room Tip: All rooms were good
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathrynV1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 29 June 2012
To all our new friends from Probus Club of Castle Donington, it was a pleasure having you stay with us for the week in April.

We are delighted to read that you thoroughly enjoyed your time with us, I have passed your comments on to all the team.

Once again thank you for your review and we look forward to welcoming you back soon.

With kind regards


Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 May 2012

Booked in for the 2 night spa break. Excellent spa facilities. All staff both in the hotel and in the spa were friendly, helpful and welcoming. Ate in the restaurant and found the food to be of a high quality and generously proportioned. Knaresborough is full of little boutique shops and although not a big place is ideal for shopping for out of the ordinary goods. The bedrooms are of a good standard, clean, comfortable and well equipped. I requested an iron and ironing board from reception and received it within 3 minutes! Would definitely stop here again.

Room Tip: I upgraded to a double room so have no idea what a single room is like.
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 5 May 2012
Dear Victoria

Thank you for staying with us. We are so pleased to read that you had enjoyed your stay.

Delighted you enjoyed our spa facilities, we are very lucky to have a great team here at the Dower House Hotel & Spa positive feedback gives us all a real buzz.

Once again thank you for your review and we look forward to welcoming you back soon.

With kind regards.

Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Dower House Hotel & Spa

Property: BEST WESTERN Dower House Hotel & Spa
Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
BEST WESTERN Dower House Hotel & Spa Knaresborough, Yorkshire

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