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“Pleasant experience throughout” 4 of 5 bubbles
Review of BEST WESTERN Dower House Hotel & Spa

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BEST WESTERN Dower House Hotel & Spa
Ranked #1 of 2 Hotels in Knaresborough
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Pleasant experience throughout”
4 of 5 bubbles Reviewed 12 May 2014

I stayed here recently for several days midweek and was pleased with the overall experience. The vast majority of staff were friendly, polite and efficient, and although I agree with previous reviewers that some of the decor is somewhat dated, I found the hotel to be clean and of good repair throughout. The pool temperature was spot on, too, which so always a bonus!

The restaurant is of a decent standard, if a little pricey in terms of the set menu. Breakfast was fantastic, however, and the staff were flexible to special requests at all mealtimes. Overall a nice couple of nights' stay, thank you to the staff.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cakeling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 13 May 2014
Thank you for taking the time to submit your feedback, your comments regarding the staff go a very long way and have been forwarded to all staff who were more than appreciative, we more than look forward to welcoming you back to the Dower House Hotel & Spa,

Kindest of Regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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600 reviews from our community

Traveller rating
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    99
    68
    27
See reviews for
91
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • French first
  • Any
English first
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 May 2014

We have just returned from the Dower House all I can say the whole weekend was perfect! The staff in the Dower House were very good,Friendly,polite and nothing was to much trouble for them! We took our Labrador Meg and again they were super with her. Well done to all the Staff

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Helen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 13 May 2014
Hello, thank you for your lovely feedback, here at the Dower House Hotel & Spa we pride ourselves on excellent customer service and I am more than delighted that we once again delivered, we certainly hope to see yourselves and Meg return in the future,

Kindest of Regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

Greeted by very pleasant staff on arrival and in fact all staff were very helpful and nice who seemed to bend over backwards to accommodate the needs and requests of guests. For us they even made one of the previous nights starters as it was not on that evenings menu which was very much appreciated.
No lift but only two flights of stairs so wasn't a problem with getting luggage back and forth and they did offer to help if we wanted it which I thought was nice. Had only stopped off for coffee there on a previous visit to Yorkshire but after that we decided to come away for a night to end our break away and really glad we did. Breakfast was part buffet and if you wanted cooked your order was taken which I personally prefer as always seems much better. Would certainly use again if that way. From room 31 & 25

Room Tip: Our room (31) was a period room with a beam running across width. I'm 5'8" and just go...
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gail Geoff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 10 May 2014
Many thanks for your recent review on TA, your kind comments have been forwarded to the team and are very much appreciated, all feedback at the Dower House Hotel & Spa, positive or negative is used as a tool to further enhance our service and product.

Once again a sincere thank you from all of the the team and we look forward to welcoming you back in the future,

Kindest of Regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

We stayed here on a Friday and Saturday night and found the hotel to be very nice. Yes, some of it is a bit dated, but that adds to the character we thought. The staff are very friendly and helpful and we stayed here as it was a lot cheaper than staying in Harrogate, so we decided to get the 8 minute cheap train journey there instead.
There is free parking at the hotel, the breakfast was lovely, the spa excellent and we had a good sleep in the bed. The only problem we encountered was it appeared the shower was cold, but after asking, you just had to leave it running longer than usual, so no big deal.
For the price we paid, we were very happy with everything, so thanks very much and we hope to see you again sometime.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MartininYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, Guest Relations Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 5 May 2014
Dear MartininYork.Thankyou very much for your lovely comments on our hotel with its charm & character. We are really pleased you enjoyed your stay & hope to see you again very soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

The room was clean and comfy, maybe a little basic, but everything was there.(room 24) It was fairly quiet, some road noise could be heard but we had the windows open and I think the road could be heard everywhere. The showers are very feeble in the room and also in the spa changing rooms, so I think this is a general problem. Our room was very near the spa entrance. The spa is lovely, but remember to ask for a robe as you have to walk down a corridor from the changing room to the pool. The restaurant is ok, nothing special, and the 2 nights we were there the menus were similar. The chef overcooks things a little, especially scrambled eggs in the morning.
The Hotel is very convenient for Knaresborough, easy to walk everywhere and just round the corner from the frequent bus to Harrogate.
The staff were very friendly.

Room Tip: Room 24 is near the spa and at the end of the corridor.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wiltoncj610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, Guest Relations Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 5 May 2014
Dear wiltoncj610.Thankyou very much for your feedback & we are pleased you enjoyed our nice hotel. We have now addressed the shower issue & hope you will come back & see us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 19 April 2014

A town hotel yes, but they could tidy around the front door and garden pots etc - room not up to expectation at the price - new curtains do not cover old and faded wallpaper and carpet - bathroom had mould and very dirty between old type tiles, very dated bathroom suite and hot water took nearly half an hour in the morning to come hot, then would not mix for shower.
staff - front desk scruffy, majority of staff foreign and did not understand requests or did not describe menu correctly, another younger guest carried our case upstairs - no lift.
this is the second out of perhaps 30 best western hotels that we were not happy with at all.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Jo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, Guest Relations Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, 20 April 2014
Dear Jo G Thank you for your feedback on your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience & I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
I would love to have the opportunity to speak personally with you regarding your points if you would like, I can be contacted directly at the Hotel. I do hope you would consider staying with us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Dower House Hotel & Spa

Property: BEST WESTERN Dower House Hotel & Spa
Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
BEST WESTERN Dower House Hotel & Spa Knaresborough, Yorkshire

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