We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Dower House Hotel & Spa
Ranked #1 of 2 Hotels in Knaresborough
Certificate of Excellence
Reviewed 26 May 2014

Just arrived home after having the best short break in a long time.Staff we're very helpful and the free gym was to high standard.The whole weekend was so relaxing even though it rained it didn't matter as their was so much to do

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cindy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 27 May 2014

Thank you for your wonderful feedback, we are delighted that you enjoyed your short break with us and we delivered to your expectations, we look forward to welcoming you back to the hotel hopefully when the sun is shining,

Kindest of Regards,

Nick Kilmartin,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (648)
There are newer reviews for Best Western Dower House Hotel & Spa
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

334 - 340 of 648 reviews

Reviewed 26 May 2014

We arrived at The Dower House at 3pm for our weekend away. We requested a sandwich from the bar, but although food is advertised as being available all day, we were told that the chef took his break from 3pm and food in any form was not available. The information book says "a cold sandwich menu, tea and coffee and other beverages are available from the reception team between 2pm and 6pm". Not so, we had to go up into the town in the rain in search of a café.
Our room was large and the bed was comfortable and clean, but the rest of the room was a disappointment. The ledge behind the bed was thick with dust, the door of the bathroom had a lock which was ingrained with dirt and dust, the grey toilet was stained, the skirting boards were only cleaned in parts.
The breakfast is basic. Cereals consist of only small packets of ricicles, cornflakes, special K and All Bran. If you want muesli, take your own. There are a couple of croissants, danish rolls and cheese and fruit and juices. A little jar of marmalade on our table was not fresh and had been opened and used before. The full English is ok, but if you ask for poached eggs they come hard boiled. This happened twice to us, but we were given fresh ones when we complained.
We were told that there was a problem because there was presently only one chef, and this was causing difficulties with service.
The saving grace for us was the spa and gym. It is well kept and a real bonus. However, we were not told that on bank holidays it does not open until 10am. This is ridiculous as checking out time is 11am. This means that on the morning of our last day we were unable to use the spa, a disappointment.
On the plus side, the staff are very pleasant, and the hotel has great potential. It is in a great position for visiting Knaresborough.
Whether it is worth the £140 a night we paid is debatable. I'm afraid we have stayed in much better rooms for similar and even less money.

Room Tip: We stayed in room 24. It was a quiet room, well positioned, but badly in need of refurbishment.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dibar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 27 May 2014

Hello, and many thanks for submitting your review on TA, firstly may I take this opportunity to apologise for the shortfalls that you encountered, I will be calling you shortly to discuss your comments further,

Kindest of Regards,

Nick Kilmartin,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

We had a really nice break at this hotel. OK, the carpets were a little worn in places and some of the decor could do with updating but in terms of value for money it was extremely good value. We had a very tasty cooked breakfast each morning and the staff were very friendly and accomodating. The hotel is in a very good position for exploring the surrounding district and Knaresborough had a reasonable selections of pubs and restaurants for evening entertainment. The spa was also a very pleasant retreat after a hard days sightseeing.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jacquimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 25 May 2014

Hello and thank you for your kind review, as we speak the carpets are actually been taken up and replaced, along with continual refurbishment and investment, I am delighted that you enjoyed your experience here and we look forward to welcoming you back in the future,

Kindest of Regards,

Nick Kilmartin,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

We came here to have a spa day and we were not disappointed. The staff we very friendly and nothing was too much for them. The facilities were fantastic and by the end of our day there we were so relaxed we were nearly asleep. I would recommend going there for a spa day and having a treatment there. Will definitelygo back again.

Thank you for making it a fantastic birthday for my sister

  • Stayed: May 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 25 May 2014

Thank you for your very kind words regarding our Imagine Spa, I have to agree that the facilities are second to none in the area, the staff are all very highly trained and professional in their roles and were delighted to read your comments, we hope to see you return soon,

Kindest of regards,

Nick Kilmartin,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

Stayed here before and never disappointed. The staff are lovely and can't do enough for you. The restaurant food and breakfasts are excellent, tasty and well presented. Dogs are made welcome and there is a park with riverside walks right next door to the hotel.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 25 May 2014

Thank you for taking the time to submit a review, your kind words and positive feedback have forwarded to all the team as feedback such as your certainly makes it all worthwhile, we hope to see you soon,

Kindest of Regards,

Nick Kilmartin,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

We have just stayed for a weekend here, and were rather disappointed. The location is perfect. However, when a local friend rang on our behalf and asked for the room rate they were quoted one price and when we rang directly five minutes later we were quoted £35 per night more. When I informed the receptioninst of this fact she brought down the price by £25 per night. First black mark. The other big disappointment was that the water pressure in our room was so low that taking a shower was almost symbolic, and to make matters worse it took an age for the hot water to arrive (within the trickle). Plus points, the staff were friendly and welcoming, the gardens are beautiful. However, my overall impression is of a guest house pretending to be a hotel and charging prices on a whim. "Could do better" is my overall conclusion, actually could do a lot better because this is a place with enormous potential, although this weekend that potential was not fulfilled.

Stayed: May 2014, travelled as a couple
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saints42, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 19 May 2014

Hello, and thank you for taking the time to submit a review on TA, your feedback is currently being dealt with as priority regarding the reservation process and maintenance issues that have been brought to light, may I take this opportunity to apologise for your experience, and would hope that we can welcome you back to the Dower House Hotel & Spa in the future,

Kindest of Regards,

Nick Kilmartin,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Allol
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Saints42, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 17 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Also consider these accommodations in or near Knaresborough
2.7 mi away
Best Western Plus Cedar Court Hotel
3.1 mi away
The Majestic Hotel
The Majestic Hotel
#18 of 30 in Harrogate
2,851 reviews
2.9 mi away
Crowne Plaza Harrogate
Crowne Plaza Harrogate
#9 of 30 in Harrogate
181 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
The West Park Hotel
The West Park Hotel
#2 of 30 in Harrogate
621 reviews
2.7 mi away
Rudding Park Hotel
Rudding Park Hotel
#1 of 1 in Follifoot
4,656 reviews
3.2 mi away
The Crown Hotel
The Crown Hotel
#14 of 30 in Harrogate
1,312 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Dower House Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Dower House Hotel & Spa

Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range: £69 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
Dower House & Spa is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out. Award winning Storm Restaurant offers a seasonally changing menu and daily specials that you can enjoy overlooking the terrace gardens. You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Ebookers, Expedia, Travel Republic (UK), Odigeo, Hotels.com, Agoda, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Best Western Dower House Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
Best Western Dower House Hotel & Spa Knaresborough, Yorkshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing