I spent 4 nights in this hotel, the one saving grace is the helpful reception staff and very cheery and pleasant cleaning staff.
Having booked in, I was allocated a single room that can best be described as extremely tired and need of a lot of TLC. The pillows on the bed were either low quality or extremely old as they offered no support what so ever. The room was hot and stuffy and the bed uncomfortable, after a terribly bad nights sleep I attempted to work the shower in the morning, I could not get it to work.
Having spoken to the reception desk, I asked to be moved, this was arranged by the time I returned that evening. The new room was better and although not the standard I would expect of a large hotel group (bath sealant not fixed correctly), it was a huge improvement on my original.
Breakfast each morning was a source of amusement, as on each occasion something that was asked for was not delivered, it was akin to a scene from Faulty Towers, with a plethora of staff hanging around but never quite getting it right (I suggest the management allocate one of them to help the busy reception staff).
The public areas of the hotel are extremely tired with the large sitting room adjoined to bar which smells of cat urine and has furniture which is uncomfortable and extremely old. There are a number carpets that require replacing as they are a trip hazard, there is also uneven flooring in several places.
This was not the experience I hoped for and certainly will not be returning!
- Official Description (provided by the hotel):
- BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more less
- Reservation Options:
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- Also Known As:
- Best Western Dower Hotel
- Best Western Knaresborough
- Knaresborough Best Western
- Best Western Dower House Hotel & Spa Knaresborough, Yorkshire